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“Health Department needs to investigate mattresses covered bodily fluids” 1 of 5 stars
Review of Airport Plaza Hotel

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Airport Plaza Hotel
1.5 of 5 Motel   |   3695 Thirlane Road NW, I-581 at Exit 3-E, Roanoke, VA 24019   |  
Hotel amenities
Ranked #34 of 37 Hotels in Roanoke
Lewisburg, WV
1 review
6 helpful votes 6 helpful votes
“Health Department needs to investigate mattresses covered bodily fluids”
1 of 5 stars Reviewed April 10, 2006

Room 517 Upon arriving in our room the toilet paper was left streaming down to the floor from the roll, the sink and vanity were dirty and where a cup had one time sat there was still the imprint in the scum.

There was urine all over the underside of the toilet seat and around the hinges, urine stains on the vinyl wall behing toilet. Hair and dirt on tile floor and actual pieces of dirt in our tub when I ran the water they floated in it. Months of soap scum build up on shower walls. There were two cobwebs one on each side of the bathroom door and each contained a live spider.

The carpet was not vacuumed, our sheets were not covering the mattress and were soiled, the mattress pad had a stain that looked like bodily fluids about a foot long across the pad that ran down the mattress to the box springs. Obviously the pad was never changed or it would not have matched up to the stain.

Manager did not come to our room to view our problems he was too busy at 11p.m. at night. I had to go get fresh sheets, pillow cases and a bed pad from the front desk. Manager said to flip mattress. We started to but it was stained even worse on other side, covered in stains actually.

Our room was dusty, the comment card was stained but I filled it out anyway, no remote, no clock. The mattress should be destroyed it is a major safety and health risk. Managers excuse was we do not usually rent the 4th and 5th floors!!! They were sold out as well as everyone else for the race in Martinsville the next day. We never took off our socks for fear of diseases and kept our one travel bag off the floor for fear of bugs it just looked like the typical dateline special roach infested, bed bug kinda place!

  • Stayed April 2006
    • 1 of 5 stars Value
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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37 reviews from our community

Traveler rating
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Rating summary
  • Location
    3 of 5 stars
  • Sleep Quality
    2.5 of 5 stars
  • Rooms
    1.5 of 5 stars
  • Service
    2 of 5 stars
  • Value
    2.5 of 5 stars
  • Cleanliness
    1.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (3)
Date | Rating
  • English first
  • Any
English first
Dutchess County, NY
Senior Contributor
22 reviews 22 reviews
12 hotel reviews
Reviews in 18 cities Reviews in 18 cities
46 helpful votes 46 helpful votes
2 of 5 stars Reviewed August 23, 2005

We stayed at the Motel 6 in Roanoke, VA (by the airport) in August 2005. The first room we were given had a dirty bathtub and three of the five lamps in the room did not work. The second had a dirty tub, an exposed electical outlet, and a very bad smell that I thought was cigarette smoke (which was odd for a room clearly marked non-smoking), but turned out to be new carpeting. The third room also had a dirty tub. At this point I was starting to think the tubs just naturally looked like this, but we ran a little water in one of them and picked up real dirt with one of the washcloths. I finally asked for a room on a different floor: the carpet in this room was very worn, and the bathroom sink stopper didn't work right, but at least the tub was cleaner. The front desk clerk handled each successive complaint professionally, apologizing for the problems and saying "we'll keep trying until we find you a good room". Once we finally checked into the room, we needed extra towels and washclothes for our children, which were provided immediately upon request. One item missing from all the rooms was a clock, which surprised me. The property has an outdoor pool which we did not use. This property does not deserve a "terrible" rating, but poor housekeeping is not acceptable in my opinion, even at Motel 6 prices.

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1 of 5 stars Reviewed December 3, 2003

Sleep in your car before you check into Motel 6! Here is just the list of problems without going into detail. 1. No hot water for a shower 2. Do not disturb sign was ignored and room was entered. 3. Items missing from room. 4. Stuck in elevator 5. Room key no longer worked. 6. Manager took no responsibility for any of the above.Warning, warning! Stay away from Motel 6.

Was this review helpful? Yes 11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Airport Plaza Hotel

Address: 3695 Thirlane Road NW, I-581 at Exit 3-E, Roanoke, VA 24019
Location: United States > Virginia > Roanoke
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( Wi-Fi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #34 of 37 Hotels in Roanoke
Price Range (Based on Average Rates): $
Hotel Class:1.5 star — Airport Plaza Hotel 1.5*
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Also Known As:
Howard Johnson Roanoke

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