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“Housekeeping needs improvment” 2 of 5 stars
Review of Airport Plaza Hotel

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Airport Plaza Hotel
1.5 of 5 Motel   |   3695 Thirlane Road NW, I-581 at Exit 3-E, Roanoke, VA 24019   |  
Hotel amenities
Ranked #33 of 37 hotels in Roanoke
Dutchess County, NY
19 reviews 19 reviews
11 hotel reviews
Reviews in 15 cities Reviews in 15 cities
46 helpful votes 46 helpful votes
“Housekeeping needs improvment”
2 of 5 stars Reviewed August 23, 2005

We stayed at the Motel 6 in Roanoke, VA (by the airport) in August 2005. The first room we were given had a dirty bathtub and three of the five lamps in the room did not work. The second had a dirty tub, an exposed electical outlet, and a very bad smell that I thought was cigarette smoke (which was odd for a room clearly marked non-smoking), but turned out to be new carpeting. The third room also had a dirty tub. At this point I was starting to think the tubs just naturally looked like this, but we ran a little water in one of them and picked up real dirt with one of the washcloths. I finally asked for a room on a different floor: the carpet in this room was very worn, and the bathroom sink stopper didn't work right, but at least the tub was cleaner. The front desk clerk handled each successive complaint professionally, apologizing for the problems and saying "we'll keep trying until we find you a good room". Once we finally checked into the room, we needed extra towels and washclothes for our children, which were provided immediately upon request. One item missing from all the rooms was a clock, which surprised me. The property has an outdoor pool which we did not use. This property does not deserve a "terrible" rating, but poor housekeeping is not acceptable in my opinion, even at Motel 6 prices.

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Rating summary
  • Sleep Quality
    2.5 of 5 stars
  • Location
    2.5 of 5 stars
  • Rooms
    2 of 5 stars
  • Service
    2 of 5 stars
  • Value
    2.5 of 5 stars
  • Cleanliness
    1.5 of 5 stars
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English first
A TripAdvisor Member
1 of 5 stars Reviewed December 3, 2003

Sleep in your car before you check into Motel 6! Here is just the list of problems without going into detail. 1. No hot water for a shower 2. Do not disturb sign was ignored and room was entered. 3. Items missing from room. 4. Stuck in elevator 5. Room key no longer worked. 6. Manager took no responsibility for any of the above.Warning, warning! Stay away from Motel 6.

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Airport Plaza Hotel

Also Known As:
Howard Johnson Roanoke
Address: 3695 Thirlane Road NW, I-581 at Exit 3-E, Roanoke, VA 24019
Location: United States > Virginia > Roanoke
Business Center with Internet Access Free Breakfast Free Parking Shuttle Bus service Swimming Pool
Hotel Style:
Ranked #33 of 37 hotels in Roanoke
Price Range (Based on Average Rates): $
Hotel Class:1.5 star — Airport Plaza Hotel 1.5*
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