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“Housekeeping needs improvment” 2 of 5 stars
Review of Airport Plaza Hotel

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Airport Plaza Hotel
1.5 of 5 Motel   |   3695 Thirlane Road NW, I-581 at Exit 3-E, Roanoke, VA 24019   |  
Hotel amenities
Ranked #35 of 39 Hotels in Roanoke
Dutchess County, NY
Level Contributor
26 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
“Housekeeping needs improvment”
2 of 5 stars Reviewed August 23, 2005

We stayed at the Motel 6 in Roanoke, VA (by the airport) in August 2005. The first room we were given had a dirty bathtub and three of the five lamps in the room did not work. The second had a dirty tub, an exposed electical outlet, and a very bad smell that I thought was cigarette smoke (which was odd for a room clearly marked non-smoking), but turned out to be new carpeting. The third room also had a dirty tub. At this point I was starting to think the tubs just naturally looked like this, but we ran a little water in one of them and picked up real dirt with one of the washcloths. I finally asked for a room on a different floor: the carpet in this room was very worn, and the bathroom sink stopper didn't work right, but at least the tub was cleaner. The front desk clerk handled each successive complaint professionally, apologizing for the problems and saying "we'll keep trying until we find you a good room". Once we finally checked into the room, we needed extra towels and washclothes for our children, which were provided immediately upon request. One item missing from all the rooms was a clock, which surprised me. The property has an outdoor pool which we did not use. This property does not deserve a "terrible" rating, but poor housekeeping is not acceptable in my opinion, even at Motel 6 prices.

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42 reviews from our community

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Rating summary
  • Location
    3 of 5 stars
  • Sleep Quality
    2.5 of 5 stars
  • Rooms
    1.5 of 5 stars
  • Service
    2 of 5 stars
  • Value
    2.5 of 5 stars
  • Cleanliness
    1.5 of 5 stars
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Additional Information about Airport Plaza Hotel

Address: 3695 Thirlane Road NW, I-581 at Exit 3-E, Roanoke, VA 24019
Location: United States > Virginia > Roanoke
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #35 of 39 Hotels in Roanoke
Price Range (Based on Average Rates): $
Hotel Class:1.5 star — Airport Plaza Hotel 1.5*
Number of rooms: 20
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Also Known As:
Howard Johnson Roanoke

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