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“Last Minute reservations for emergency situation” 5 of 5 stars
Review of Holiday Inn Express Roanoke-Civic Center

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Holiday Inn Express Roanoke-Civic Center
2.5 of 5 Motel   |   815 Gainsboro Rd, Roanoke, VA 24016   |  
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Ranked #8 of 38 Hotels in Roanoke
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
“Last Minute reservations for emergency situation”
5 of 5 stars Reviewed 4 weeks ago

The reason for being in Roanoke was not a happy fun travel reason. Our son who goes to college in VA was in an accident and we had to travel from NY in a quick manner. Tired and stress we found the Holiday Inn that only had 2 rooms left but were able to get us in on short notice. The Inn was clean and bright and the bed was comfortable. The hot breakfast was amazing especially the cinnamon rolls. The staff was very kind and helpful and caring.

  • Stayed March 2015, traveled as a couple
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Holiday Inn Exp... R, Manager at Holiday Inn Express Roanoke-Civic Center, responded to this review, 1 week ago
Dear Guest,

Thank you so much for your kind words, we try our best to make your stay as pleasant as possible.
Hope your son is feeling much better, and you must come back to Roanoke for more enjoyable reasons the next time.

Crystal H
Assistant Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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26 reviews from our community

Traveler rating
    18
    4
    3
    1
    0
See reviews for
7
9
Solo
0
5
Rating summary
  • Sleep Quality
    5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (5)
Date | Rating
  • English first
  • Any
English first
Farmville, Virginia
Senior Reviewer
6 reviews 6 reviews
Reviews in 4 cities Reviews in 4 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed March 12, 2015

First time staying at a Holiday Inn Express! Our Dance team reserved a group of rooms. However, the price was a little high. Therefore, I researched the area hotels on my selected travel sites and found the rate less than our group rate. I made a guarantee rate reservation. The hotel was excellent, Rooms were clean, beds spacious for 2 adults and 2 children. Loved the continental breakfast especially that it started real early. Our competition started at 8am and everyone got fed! Staff was very helpful(lost cell phone as we were checking out).

Therefore, I will highly recommend this hotel. I will keep in mind to look at other Holiday Inns when traveling!

  • Stayed March 2015, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Holiday Inn Exp... R, Manager at Holiday Inn Express Roanoke-Civic Center, responded to this review, 1 week ago
Dear Guest,

Thank you for your review and for choosing our hotel. I'm happy that your Dance team enjoyed our hotel and breakfast. If you are ever back in Roanoke just give us a call and we will make sure your stay is just as nice as the last one.

Crystal H
Assistant Manager
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Reviewer
5 reviews 5 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 1, 2015

I stayed here with my kids this weekend. Friendly staff, clean hotel. The room was nice and comfortable. Ill be sure to stay here again on my next trip to Roanoke. Close to the civic center and downtown. Plenty of things to do within a few minutes of walking or driving.

  • Stayed March 2015, traveled with family
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed February 24, 2015

I have stayed at this location twice a month for the past 8 years. The facility is top notch and the people are like family. Actually nicer... The location is centrally located and convenient to everything in the area. They recently renovated the entire facility and it rivals other hotels in different cities at a much higher cost per stay. I highly recommend this Holiday Inn to everybody!

  • Stayed February 2015
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 of 5 stars Reviewed February 15, 2015 via mobile

It's was a nice valentine special package . And got late check out and flowers and chocolates. Good breakfast . Nice room. Only complete I have its big bites on my legs in three different places . Did not have before checking in And staying night . It's dead of winter so not bug bites from outside. Bed bugs ??????? Or what? Everything was great except that. So review lowered due to big bites.

  • Stayed February 2015
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express Roanoke-Civic Center, responded to this review, March 4, 2015
Dear bepreston87,

First of all, thank you very much for your recent stay at our hotel. I am so sorry to see you did not enjoy your overall experience with us. We’d like to obtain some additional detail regarding your experience so we have sent you a private message. We hope to have the honor of serving you again should your travels bring you back to Roanoke-Civic Center.

Sincerely,

Orlando A.
Case Manager
IHGCare
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Harrisonburg, VA
Senior Contributor
30 reviews 30 reviews
20 hotel reviews
Reviews in 24 cities Reviews in 24 cities
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed February 12, 2015

This is an excellent property that looks like it is brand new even though it is a few years old. Great location, excellent breakfast and fine customer service. Beds are very comfortable and rooms are very clean. Highly recommend.

Stayed February 2015, traveled with family

Review collected in partnership with this hotel

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Contributor
13 reviews 13 reviews
3 hotel reviews
Reviews in 9 cities Reviews in 9 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed February 12, 2015

Showed up at midnight without a reservation. Booked a room quickly. Staff was excellent. Lobby was clean and quiet. Room was clean and quiet. Bathroom a bit small, with surprising water pressure. Overall great quick stay. Checkout was just as easy as checking in.

Stayed February 2015, traveled on business
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express Roanoke-Civic Center

Address: 815 Gainsboro Rd, Roanoke, VA 24016
Phone Number:
Location: United States > Virginia > Roanoke
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Swimming Pool Wheelchair access
Hotel Style:
#5 Family Hotel in Roanoke
#7 Business Hotel in Roanoke
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Holiday Inn Express Roanoke-Civic Center 2.5*
Number of rooms: 92
Official Description (provided by the hotel):
Welcome to the Holiday Inn Express- Roanoke Civic Center. We are conveniently located on the edge of Historic Downtown Roanoke, within two miles of the Center in the Square and the Farmer's Market. Located only 1 block from the Raonke Civic Center, five minutes from the airport, and five minutes from Valley View Mall. Several restaurants within close driving distance. 13.3% Tax rate. ... more   less 
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Also Known As:
Holiday Inn Express Roanoke-Civic Hotel Roanoke
Holiday Inn Roanoke
Roanoke Holiday Inn

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