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“The greatest place on Earth!” 5 of 5 stars
Review of Holiday Inn Express Roanoke-Civic Center

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Holiday Inn Express Roanoke-Civic Center
2.5 of 5 Motel   |   815 Gainsboro Rd, Roanoke, VA 24016   |  
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Ranked #10 of 38 Hotels in Roanoke
Key Largo, Florida
2 reviews
Reviews in 2 cities Reviews in 2 cities
“The greatest place on Earth!”
5 of 5 stars Reviewed 3 days ago NEW

The best hotel I've ever stayed at! Because of the great breakfast, amazing service, and great front desk people and housekeepers. It's always so clean. They have just finished a big renovation and it is beautiful!! I always stay at Holiday Inn Express Roanoke and it's always a great experience!

  • Stayed December 2014, traveled with family
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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13 reviews from our community

Traveler rating
    7
    4
    2
    0
    0
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3
5
Solo
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3
Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (3)
Date | Rating
  • English first
  • Any
English first
Mebane, North Carolina
1 review
5 of 5 stars Reviewed 1 week ago

If you are attending an event at Berglund Center, this is the hotel for you! An easy and quick (about 10 minutes door-to-door) walk away. Staff is attentive and friendly. Same complaint as every other hotel these days, not near enough plugs anywhere.

Room Tip: Probably want to ask for the side of the hotel AWAY from the exit ramp to the highway. Though I did...
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  • Stayed December 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Service

Review collected in partnership with this hotel

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
4 of 5 stars Reviewed 1 week ago via mobile

The staff was super friendly and helpful. The room was clean and what you'd expect from a Holiday Inn Express. The location is great if you're going to an event at the Berglund Center. My wife and I walked to a concert and back. Much better than having to deal with parking and traffic.

  • Stayed December 2014
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Leesburg, Virginia
1 review
4 of 5 stars Reviewed 3 weeks ago

This is the second time in three months we have stayed at this Holiday Inn Express and the same front desk clerk was there both times. I find the customer servicen 5 star, the hotel itself is nice and clean. The breakfast could be a little better and the cold sausage was a bit concerning but overall I would highly reccomend this place. The staff make the experience extra special and sjhould be commended for their work ethic.

Room Tip: Higher floors have less noise
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  • Stayed November 2014, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Service

Review collected in partnership with this hotel

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HI-Express-Roanoke, General Manager at Holiday Inn Express Roanoke-Civic Center, responded to this review, 3 weeks ago
Thank you so much for the review! We strive to offer the best service we can at Holiday Inn Express Roanoke Civic Center. That's what makes us stand out from the crowd! We want to make all of our guests feel at home while they are at our hotel.

Damini, GM
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Stephens City, Virginia
Senior Contributor
21 reviews 21 reviews
6 hotel reviews
Reviews in 10 cities Reviews in 10 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed November 9, 2014

This is my second time staying here. The hotel is nice and the room was clean.
The breakfast was buffet. It included the following:
Cinnamon biscuits, four kinds of oatmeal, four kinds of dry cereal, sausage gravy and biscuits, egg omelets with salsa in the fold, bananas, apples, milk, coffee, tea, orange juice, apple juice, water, bread for toast with four kinds of jelly. That is all I can remember.

  • Stayed November 2014, traveled on business
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HI-Express-Roanoke, General Manager at Holiday Inn Express Roanoke-Civic Center, responded to this review, 3 weeks ago
Thanks so much for the review! I'm glad you enjoyed your stay at our hotel. And of course breakfast! Breakfast is the most important meal of the day!

Damini, GM
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Harrisburg, Pennsylvania
Contributor
16 reviews 16 reviews
3 hotel reviews
Reviews in 7 cities Reviews in 7 cities
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed November 4, 2014

The alarm function button on the in room alarm clock was broken and the water in the shower wasn't draining properly. To be fair, I only stayed one night and informed the front desk staff of these issues when checking out. I can't say if they were resolved or not. The shower curtain seemed to be installed further into the tub enclosure than it should have been, making it a tight fit. Room was clean and, from appearances, the hotel has been recently remodeled. Front desk staff was efficient and friendly. Breakfast was hot and well stocked.

  • Stayed October 2014, traveled on business
    • 5 of 5 stars Location
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with this hotel

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IHGCare, Guest Relations Manager at Holiday Inn Express Roanoke-Civic Center, responded to this review, November 20, 2014
Dear Shaun T,

We appreciate you taking the time to write a candid review. Your comments about the staff being friendly, and the rooms clean, are much appreciated. We are also delighted to read our breakfast selection was very well to your liking. Please accept our deepest apologies for the issues you had encountered with the room amenities. Rest assured that we take all comments and suggestions to heart so that we can improve and provide the exceptional service that our guests expect and deserve.

Once again, many thanks for your feedback and we would welcome the opportunity to serve yo better on your next visit.

Kind Regards,

Tracy V.
Case Manager
IHGCare
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Morris County, New Jersey
Senior Contributor
30 reviews 30 reviews
3 hotel reviews
Reviews in 9 cities Reviews in 9 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed October 26, 2014

We stay in Roanoke several times a year as it is the midway point to many destinations in the South for us. We always stay here at the Holiday Inn Express because it's super clean, convenient to downtown/highways/restaurants and very accommodating. The front desk attendants are friendly and kind and it is because of this property that we now visit other Holiday Inns and HI Expresses. We also always reserve in advance because we've been there a couple times when they were booked solid and had to regrettably turn away walk-ins.

  • Stayed November 2013, traveled with family
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express Roanoke-Civic Center

Address: 815 Gainsboro Rd, Roanoke, VA 24016
Phone Number:
Location: United States > Virginia > Roanoke
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
Ranked #10 of 38 Hotels in Roanoke
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Holiday Inn Express Roanoke-Civic Center 2.5*
Number of rooms: 92
Official Description (provided by the hotel):
Welcome to the Holiday Inn Express- Roanoke Civic Center. We are conveniently located on the edge of Historic Downtown Roanoke, within two miles of the Center in the Square and the Farmer's Market. Located only 1 block from the Raonke Civic Center, five minutes from the airport, and five minutes from Valley View Mall. Several restaurants within close driving distance. 13.3% Tax rate. ... more   less 
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Also Known As:
Holiday Inn Express Roanoke-Civic Hotel Roanoke
Holiday Inn Roanoke
Roanoke Holiday Inn

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