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“Great Staff” 4 of 5 stars
Review of Holiday Inn Express Roanoke-Civic Center

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Holiday Inn Express Roanoke-Civic Center
2.5 of 5 Motel   |   815 Gainsboro Rd, Roanoke, VA 24016   |  
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Ranked #14 of 38 Hotels in Roanoke
Leesburg, Virginia
1 review
“Great Staff”
4 of 5 stars Reviewed 2 weeks ago

This is the second time in three months we have stayed at this Holiday Inn Express and the same front desk clerk was there both times. I find the customer servicen 5 star, the hotel itself is nice and clean. The breakfast could be a little better and the cold sausage was a bit concerning but overall I would highly reccomend this place. The staff make the experience extra special and sjhould be commended for their work ethic.

Room Tip: Higher floors have less noise
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  • Stayed November 2014, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Service

Review collected in partnership with this hotel

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HI-Express-Roanoke, General Manager at Holiday Inn Express Roanoke-Civic Center, responded to this review, 2 weeks ago
Thank you so much for the review! We strive to offer the best service we can at Holiday Inn Express Roanoke Civic Center. That's what makes us stand out from the crowd! We want to make all of our guests feel at home while they are at our hotel.

Damini, GM
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10 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (2)
Date | Rating
  • English first
  • Any
English first
Stephens City, Virginia
Senior Contributor
21 reviews 21 reviews
6 hotel reviews
Reviews in 10 cities Reviews in 10 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed November 9, 2014

This is my second time staying here. The hotel is nice and the room was clean.
The breakfast was buffet. It included the following:
Cinnamon biscuits, four kinds of oatmeal, four kinds of dry cereal, sausage gravy and biscuits, egg omelets with salsa in the fold, bananas, apples, milk, coffee, tea, orange juice, apple juice, water, bread for toast with four kinds of jelly. That is all I can remember.

  • Stayed November 2014, traveled on business
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HI-Express-Roanoke, General Manager at Holiday Inn Express Roanoke-Civic Center, responded to this review, 2 weeks ago
Thanks so much for the review! I'm glad you enjoyed your stay at our hotel. And of course breakfast! Breakfast is the most important meal of the day!

Damini, GM
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Harrisburg, Pennsylvania
Contributor
16 reviews 16 reviews
3 hotel reviews
Reviews in 7 cities Reviews in 7 cities
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed November 4, 2014

The alarm function button on the in room alarm clock was broken and the water in the shower wasn't draining properly. To be fair, I only stayed one night and informed the front desk staff of these issues when checking out. I can't say if they were resolved or not. The shower curtain seemed to be installed further into the tub enclosure than it should have been, making it a tight fit. Room was clean and, from appearances, the hotel has been recently remodeled. Front desk staff was efficient and friendly. Breakfast was hot and well stocked.

  • Stayed October 2014, traveled on business
    • 5 of 5 stars Location
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with this hotel

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express Roanoke-Civic Center, responded to this review, 3 weeks ago
Dear Shaun T,

We appreciate you taking the time to write a candid review. Your comments about the staff being friendly, and the rooms clean, are much appreciated. We are also delighted to read our breakfast selection was very well to your liking. Please accept our deepest apologies for the issues you had encountered with the room amenities. Rest assured that we take all comments and suggestions to heart so that we can improve and provide the exceptional service that our guests expect and deserve.

Once again, many thanks for your feedback and we would welcome the opportunity to serve yo better on your next visit.

Kind Regards,

Tracy V.
Case Manager
IHGCare
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Morris County, New Jersey
Senior Contributor
30 reviews 30 reviews
3 hotel reviews
Reviews in 9 cities Reviews in 9 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed October 26, 2014

We stay in Roanoke several times a year as it is the midway point to many destinations in the South for us. We always stay here at the Holiday Inn Express because it's super clean, convenient to downtown/highways/restaurants and very accommodating. The front desk attendants are friendly and kind and it is because of this property that we now visit other Holiday Inns and HI Expresses. We also always reserve in advance because we've been there a couple times when they were booked solid and had to regrettably turn away walk-ins.

  • Stayed November 2013, traveled with family
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Honolulu, Hawaii
Reviewer
4 reviews 4 reviews
5 of 5 stars Reviewed October 21, 2014

The manager and his assistants were very helpful and accommodating. The complimentary breakfast was much more than we expected both in variety and quality. The location of the hotel was ideal for accessing major roads and the city center.

Room Tip: Best to sleep on the side away from the highway.
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  • Stayed September 2014, traveled on business
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York, NY
Top Contributor
99 reviews 99 reviews
21 hotel reviews
Reviews in 46 cities Reviews in 46 cities
55 helpful votes 55 helpful votes
4 of 5 stars Reviewed October 14, 2014

An overnight stay at the Holiday Inn Express gave us everything we wanted in a highway based hotel. conveniently located near I -77 the hotel offers a comfortable room, friendly staff and a good hot breakfast. You will not be not be disappointed staying here for a short stay in the area .

  • Stayed October 2014, traveled as a couple
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Contributor
13 reviews 13 reviews
10 hotel reviews
Reviews in 12 cities Reviews in 12 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed October 13, 2014 via mobile

We stayed here in September during a tour of the east coast. The hotel is in a good location, it was clean and rooms were spacious, parking was free! We'd ran out of toothpaste by the time we got to the hotel, we asked at reception and got a tube of Colgate, I know it's not a lot but it was really great that we didn't have to go out and find some!
We had a burger, grilled cheese and fries at Jack Brown's Beer and Burger joint in the town, about a 10 minute drive from the hotel, we sat outside and watched the world go by... Then we went up to the Roanoke star, it was a great night.
We had breakfast, which was complementary, in the morning, it was lovely. If you're visiting Roanoke I'd recommend this hotel.

Stayed September 2014, traveled as a couple
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express Roanoke-Civic Center

Address: 815 Gainsboro Rd, Roanoke, VA 24016
Phone Number:
Location: United States > Virginia > Roanoke
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
Ranked #14 of 38 Hotels in Roanoke
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Holiday Inn Express Roanoke-Civic Center 2.5*
Number of rooms: 92
Official Description (provided by the hotel):
Welcome to the Holiday Inn Express- Roanoke Civic Center. We are conveniently located on the edge of Historic Downtown Roanoke, within two miles of the Center in the Square and the Farmer's Market. Located only 1 block from the Raonke Civic Center, five minutes from the airport, and five minutes from Valley View Mall. Several restaurants within close driving distance. 13.3% Tax rate. ... more   less 
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Also Known As:
Holiday Inn Express Roanoke-Civic Hotel Roanoke
Holiday Inn Roanoke
Roanoke Holiday Inn

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