When we arrived the power was out and we had to wait 45 min before we could check in. The group in front of us in line had reserved 2 nights and wanted to cancel their second night because of the wait but the manager wouldn't let them with out charging them the cancellation fee. No discounts were given to any of the guest that had to wait while the power was out to check in. I can understand that things happen but when you prepay for a room and arrive dead tired from driving all day at 10pm at night and your tld you have to wait and you can't cancel and go somewhere else you expect compensation for the lost time. The hotel was the Roanoke Va Howard Johnson and I won't be staying there again and it will be a while before I stay in a Howard Johnson somewhere else.
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- Also Known As:
- Howard Johnson Inn Roanoke/Airport Hotel Roanoke
- Ramada Limited Roanoke
- Roanoke Ramada
- Ramada Roanoke