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“No More” 3 of 5 stars
Review of Super 8 Roanoke

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Super 8 Roanoke
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Super 8 Roanoke
2.0 of 5 Motel   |   6616 Thirlane Road, I-81, I-581 Exit 2S, Roanoke, VA 24019   |  
Hotel amenities
Ranked #25 of 37 hotels in Roanoke
Richmond, Virginia
Contributor
14 reviews 14 reviews
8 hotel reviews
Reviews in 10 cities Reviews in 10 cities
7 helpful votes 7 helpful votes
“No More”
3 of 5 stars Reviewed December 2, 2013

We've stayed at this hotel before, and while it was never what you'd call great, it was clean and we like it because they allow dogs.

This time was completely different. We reserved a queen room, got two doubles even though we checked in early and they said they had plenty of rooms. The beds and pillows were awful. There was noise into the wee hours of the morning, both inside and outside of the building, and the walls are so thin they don't shut out anything.

We ran out of toilet paper in the middle of the night, and there wasn't even an extra roll in the room. The towels were like sandpaper, but great for exfoliating.

We were given the wrong wifi password, and when we called the front desk, instead of providing it in writing they just gave it out over the phone. So much for security. Not that I expected much to begin with.

We won't stay here again - it's inexpensive and dog friendly but not people friendly. I'd rather pay a little more and have decent towels and an extra roll of toilet paper.

Little things mean a lot, and when they go wrong, they add up quickly.

Room Tip: Confirm at the desk that you are being give the room you reserved. This was the second time we got t...
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  • Stayed November 2013, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Renee F, Guest Relations Manager at Super 8 Roanoke, responded to this review, March 12, 2014
Hi Helen
I apologize about your misunderstanding since its a new management certain rules and regulations have changed. Very limited pet rooms with double beds are allowed on ground floor now on this property. About housekeeping issue its taken care and pointed out to head of house keeper to check for linens and other products. About noise you should have to notify front desk we would had taken action to stop that noise outside and inside property. We would love to see you in future with different experience then past.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (9)
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Additional Information about Super 8 Roanoke

Address: 6616 Thirlane Road, I-81, I-581 Exit 2S, Roanoke, VA 24019
Location: United States > Virginia > Roanoke
Amenities:
Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Wheelchair access
Hotel Style:
Ranked #25 of 37 hotels in Roanoke
Price Range (Based on Average Rates): $
Hotel Class:2 star — Super 8 Roanoke 2*
Reservation Options:
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Also Known As:
Super 8 Roanoke Hotel Roanoke
Super Eight Roanoke
Roanoke Super Eight
Roanoke Super 8

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