We stopped here on a vacation trip up the Blue Ridge Parkway. Arrived without a reservation, but they had rooms available. The desk clerk - identified on my bill as Josh, a middle aged man - acted like he didn't know what he was doing. I explained that we were Hilton Honors members, and asked if he could look up our number before booking us so I would get credit for the stay. We had done this the night before at another Hilton Hotel with no problem. My first name is four letters long, very simple, very easy to understand. I spelled it for him three times, and three times he got it wrong when he repeated it to me. Finally he asked if I could get my receipt from the night before so he could find the number on there. I went to the car - a car we'd been travelling in for two days, packed with suitcases, a cooler, picnic items, etc. - and could not quickly produce the receipt. I went back in, and he said I could just take care of all that later by calling the Honors program myself. I went to the car to start loading it up, and my husband told me later when I'd gone to look for the receipt the guy said, "I can't hear much, my sinuses are bothering me". And then there is the fact he typed with one finger. People were stacking up waiting to be checked in while he hunted and pecked.
Other than that unpleasant little scenario, the stay was very nice. The beds were comfortable, room was clean and quiet, everything in working order.
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