I like Hilton, and especially enjoy staying in Hampton inn. However, I want to tell you my bad experience I had recently in the hampton inn, Roanoke/Hollins - I-81.
I made a reservation in the hotel using my HHonors points (Actually I bought some points of them with money) and got the Hampton Confirmation. I was going to arrive at the hotel late night, and called the hotel about 4 PM, saying "I will reach your hotel around 1:30 or 2 AM". The hotel staff answered me " OK! no problem". I was driving from upstate New York. Unfortunately because of my GPS which guided me a mountain road, I lost my way and arrived at the hotel at 4 AM. However, when I met the hotel staff on the front, he told that my reservation was cancelled becuase I was not shown until 3 AM, saying that is the policy of the hotel. But in the cancellation Policy of the confirmation mail I got, it was written, " Your reservation is guaranteed for late arrival". Even the staff whom I called at 4 PM did not notify me such an important fact. The staff asked me to pay money if I want to stay at the hotel. As it was very late time, I was very tired and had no more strength to argue with him over this problem.
However, even until now I get still angry whenever I remember it. I can't understand how such a thing can happen in the internationally famous hotel. I suppose that they wouldn't served me like that, if I made a reservation with money, not the hhonors point because I already had experience of late arrival and staying at the other hotel booked with my credit card. I think this is the trust problem of Hhonors program you still should improve, not the just problem of hotel policy.
I want to end my story as I thank an angel person, who was the hotel guest and showed me the kindness I will not experience again.
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- Also Known As:
- Hampton Inn Roanoke / Hollins / i-81 Hotel Roanoke
- Roanoke Hampton Inn