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“Above average” 3 of 5 stars
Review of Hampton Inn Roanoke / Hollins / I-81

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Hampton Inn Roanoke / Hollins / I-81
2.5 of 5 Hotel   |   7922 Plantation Rd., Roanoke, VA 24019   |  
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Ranked #18 of 38 Hotels in Roanoke
Chrisman, United States
1 review
“Above average”
3 of 5 stars Reviewed July 29, 2014

Nice hotel, above average, nice breakfast included, nice pool, close to shopping food and entertainment. Clean room, easy check-in / check-out. pleanty of parking. Good value, would recamend to our friends. Will stay here again.

  • Stayed July 2014, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Hampton

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239 reviews from our community

Traveler rating
    66
    78
    51
    33
    11
See reviews for
91
74
15
40
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (25)
Date | Rating
  • English first
  • French first
  • Any
English first
NJ
Senior Contributor
34 reviews 34 reviews
13 hotel reviews
Reviews in 19 cities Reviews in 19 cities
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed July 26, 2014

this was my stop over going and returning from florida from NJ...nice Hampton right off of the highway(but not too close). My biggest issue isn't with the hotel its just we couldn't find anyone one who delivers food there on a sunday..finally we found a place called Goodfellas after a while of searching and got sandwiches they were ok...

  • Stayed July 2014, traveled as a couple
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Atlanta, Georgia
Contributor
18 reviews 18 reviews
17 hotel reviews
Reviews in 14 cities Reviews in 14 cities
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed July 24, 2014

Stopped at this Hampton Inn on a last minute road trip with no reservation. Was given a top floor room away from the elevator and ice machine as requested by friendly desk staff. Everything at this Hampton Inn was very much up to par. The room was comfortable, quiet ... nice pool and fitness areas. Breakfast was better than most with attentive staff working hard to keep up with demand. All the areas of the hotel were clean as was our room. Would not hesitate to stay here again when in this area.

  • Stayed July 2014, traveled as a couple
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Service
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boonsboro
Senior Contributor
21 reviews 21 reviews
11 hotel reviews
Reviews in 16 cities Reviews in 16 cities
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed July 22, 2014

I usually stay at Hampton Inns. Almost 75% of the time. This hotel was VERY easy to find. It is right off I-81. This hotel was just average. We did have a HUGE room (suite), but the water at the second sink did not work. One of the 2 A/C units did not work. The bathroom floor had some sort of odd finish on it. Not sticky or dirty, but almost as if they forgot to take off the polish. The beds were very comfortable. Very good nights sleep.

Check-in was odd. I was not greeted by name as most Hamptons do. It seemed as if the staff was called in to work. They were not dressed appropriately and one did not have a name badge on. They were not mean or rude... just ..... forgettable.

Breakfast was OK. Again, not the best..but it was free....

I am not sure I would stay here again.

  • Stayed July 2014, traveled with family
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Southeastern, United States
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
4 of 5 stars Reviewed July 16, 2014

Good facility with friendly front desk staff. Nice rooms and adequate breakfast. The service personnel in the food area took out all the trash liners at one time leaving no trash receptacles for the diners to use. Service personnel in food area need more training.

  • Stayed July 2014, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Hampton

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Melbourne, United States
1 review
5 of 5 stars Reviewed July 15, 2014

This was our first experience with a Hampton Inn and I must say it was one of the best. From arrival to departure everyone was pleasant and very helpful. The rooms were exceptionally clean and most importantly the AC was working!

  • Stayed July 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hampton

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cortlandt Manor
Top Contributor
294 reviews 294 reviews
55 hotel reviews
Reviews in 113 cities Reviews in 113 cities
127 helpful votes 127 helpful votes
2 of 5 stars Reviewed July 13, 2014

This is a mixed review.

Stayed two nights and two rooms with family. Hilton Hampton Inns and Hilton Garden Inns are usually my preferred properties for both leisure and business.

Pluses:
+ Usual comfy Hilton beds
+ Clean room with modern shower
+ Convenient location right off I81
+ Fridge in room

Gripes…Hotel Manager Tony Thornhill has some serious management and training issues:
- Wake-up call occurred 20 mins late. No apology offered.
- Rate dispute upon check out was treated as my problem. No apology offered.
- Single toaster in breakfast area is so slow to toast that the Berlin Wall fell in less time. If this were in your home, you’d throw it out. No apology offered since no one seems to care.
- Breakfast server whined about how she’s just one person. Maybe she needs help on weekends. Guests don’t want to hear this.
- A/C had to be set to 61 degrees to cool the room. Control on Wall doesn’t work, but control on A/C was working kind of. Why have an inoperative wall thermostat that confuses guests?
- No receipt under the door for either room upon day of departure. When asked why, no apology or explanation was offered.
- Finally, no recognition of Diamond HHonors status.

I never gripe about just one issue. But there were so many issues, be forewarned about management problems with this hotel.

I will not return. I’m told that a Hilton Garden Inn is under development on other side of Roanoke. Hope it is not the same management company.

Room Tip: Choose room in rear away from front that faces main roadway if you are sensitive to road noise.
See more room tips
  • Stayed July 2014, traveled with family
    • 4 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hampton Inn Roanoke / Hollins / I-81

Address: 7922 Plantation Rd., Roanoke, VA 24019
Phone Number:
Location: United States > Virginia > Roanoke
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
Ranked #18 of 38 Hotels in Roanoke
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Hampton Inn Roanoke / Hollins / I-81 2.5*
Number of rooms: 60
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Also Known As:
Hampton Inn Roanoke / Hollins / i-81 Hotel Roanoke
Roanoke Hampton Inn

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