When I arrived to check in, there was one person working the check in desk (Jim). Jim had to get towels and other items for a family which made us have to wait a few minutes but its understandable since they were there first. After he came back to the desk to help us, he asked how he could help but then stopped so he could take a phone call. Jim then made us wait while he told the person what the availability was, the different rates, then took their reservation while we were waiting in front of him. In the middle of the process, a second worker came to the desk but he took the person behind us since he assumed Jim was helping us. After the second guy checked in this guest behind us, he asked if we needed help. He checked us in less than a minute. It was a quick and easy process from that point. What could they have done differently?, when they answered the phone, tell the person to hold please while you help the customer who was their first and you already have their reservation.
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- Also Known As:
- Hampton Inn Roanoke / Hollins / i-81 Hotel Roanoke
- Roanoke Hampton Inn