I've stayed twice at this property with my family. The first stay (3 years ago) was quite pleasant and within the "average" for the Hampton Inn Brand quality (perhaps towards the higher end of average at that point). Unfortunate, our stay in March 2013 was a different story.
The room was clean and adequate. The problems were:
1) The breakfast was far below average. The standard Hapton Inn menu was poorly prepared and very poorly managed. In particular, the fruit salad had a "rotten" or partially fermented (in an unpleasant way) flavor. The attendant was surley.
2) The stair wells were dirty and some of the stairs were quite sticky. This problem persisted over the entire 3 day stay (no apparently cleaning at all).
3) The hall ways had dirty carpets as did the front lobby areas
4) The front desk staff was uneven. One of the resources working there was actually very helpful. Several others were clearly uninterested in talking with customers.
5) (a minor point - sorry to nitpick but it is a point my wife made) - the in-room hotel guide contained some incorrect information including the statement that the "Roanoke Star" was visible from the hotel - it clearly wasn't and the front desk was confused when I asked about it.
6) The room cleaning service was uneven - 1 cleaning service was fine, in the other, we got no clean towels (there were no towels left at all!). The front desk staff was helpful in rectifying the problem within 10 minutes when I called.
7) The AC/fan didn't work properly - luckily, it wasn't too hot although it got stuffy/smelly in our room as a result of no ventilation.
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- Also Known As:
- Hampton Inn Roanoke / Hollins / i-81 Hotel Roanoke
- Roanoke Hampton Inn