I checked in to the Roanoke, VA location in the evening on the 6th. The front desk folks seemed kind of tired out. So after getting my room, I found out there was a loose metal wire dangling from the frame of the pull out sofa bed. I found out about it only after it scrapped my leg that evening. The room, a oversize 2 queen bed studio, was spacious indeed. but there was problem with the AC as it wasn't operating correctly, such that the temperature was inconsistent coming on and off. And the floor was not leveled, which was kind of weird to walk on. Otherwise, pretty clean overall. The mattress was superb btw. However, in the morning, even though I thought I had tucked the metal wire away behind the frame, my wife walked by and it caused a cut in her leg as well. But her cut was deeper, so I put some first aid and bandage, and my wife and I went to breakfast and continued packing without giving a second thought about it.
A lady there at the front desk, in the AM shift, name Neneatte, I believe that's her spelling, was very customer service oriented. She asked me how's my stay, and of course, I told her to have maintenance check that loose metal wire so someone else doesn't get hurt. And as I'm walking back to my room, and mentioned in pasing about my wife's cut leg, she came running after me, I thought I had forgotten something. Surprisingly, she tells me she's going to credit my family for the stay, so we don't have to use our reward point. I was completely surprised by that kind offer. Great client service Neneatte and HH. You just helped me appreciate Hilton's Hampton Inn that much more. Thank you very much!!!
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- Also Known As:
- Hampton Inn Roanoke / Hollins / i-81 Hotel Roanoke
- Roanoke Hampton Inn