Ou bad experience with this hotel started at check-in. We had a reservation for the whole family (5 of us) for 2 queen beds and according to the reservationist a roll-away or a pull-out sleeper. When we got there, the clerk said they had no more roll-aways because they were sold out. He handed be the keys and said "enjoy your stay." No information on the hotel, no recognition of my Hilton Diamond status, no help for another bed, just enjoy your stay. then there was no Diamond snack in the room and not enough towels for the 5 of us. My daughter slept on the floor. The next morning, the breakfast area needed serious help as the food kept running out, even though the breakfast area was not busy or full. The staff was not very friendly at breakfast or even in the halls. One employee blocked the hallway with her cart and stood in the way so my wife could not get by and proceeded to tell her that she was upset because she had to deal with a problem room. Then she let my wife by, very strange. They did not ask how our stay was when we checked out, probably because they don't want to hear any more bad news. Overall, a poor stay and we will not be back.
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- Also Known As:
- Hampton Inn Roanoke / Hollins / i-81 Hotel Roanoke
- Roanoke Hampton Inn