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“In need of alot of TLC” 2 of 5 stars
Review of Quality Inn Tanglewood

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Quality Inn Tanglewood
2.0 of 5 Hotel   |   3816 Franklin Rd. SW, Roanoke, VA 24014   |  
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Choice Privileges Points
Ranked #30 of 38 Hotels in Roanoke
Lewistown Pa.
Top Contributor
60 reviews 60 reviews
16 hotel reviews
Reviews in 20 cities Reviews in 20 cities
30 helpful votes 30 helpful votes
“In need of alot of TLC”
2 of 5 stars Reviewed October 2, 2013

We stayed here one night and are glad we didn't have to stay longer!!! The staff at the front desk was very friendly and gave us the room we asked for at what we thought was an ok price using a coupon from a travel book. We were wrong!!! The room itself had been cleaned but not very well, it was very dingy and worn out with molding missing from different places, the mini fridge and the A/C unit rattled like a couple of freight trains, the toilet wouldn't flush every time and the door wouldn't shut proper even though it was locked. Forget about a quiet nights sleep, even if it wasn't for all the noise in the room, this hotel is just too close to a busy road. We will pass on this place next time!!

Room Tip: Choose somewhere that's not along this busy highway and noisy side road.
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  • Stayed September 2013, traveled as a couple
    • 2 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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59 reviews from our community

Traveler rating
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    18
    21
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13
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Rating summary
  • Location
    3 of 5 stars
  • Sleep Quality
    2.5 of 5 stars
  • Rooms
    2 of 5 stars
  • Service
    2.5 of 5 stars
  • Value
    2.5 of 5 stars
  • Cleanliness
    2 of 5 stars
Traveler tips help you choose the right room.   Room tips (13)
Date | Rating
  • English first
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English first
Kibbutz Naan
Senior Reviewer
9 reviews 9 reviews
8 hotel reviews
Reviews in 9 cities Reviews in 9 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed September 15, 2013

The room was very comfortable and clean and the prices are always good but was so outstanding was the service of the hotel receptionist. He was so friendly and gave us some fantastic tips on how and where to continue our trip. Highly recommend this site..

  • Stayed September 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Harrisburg
Contributor
13 reviews 13 reviews
6 hotel reviews
Reviews in 10 cities Reviews in 10 cities
13 helpful votes 13 helpful votes
1 of 5 stars Reviewed September 3, 2013

No Quality at Tanglewood…..Just a Tangled Dirty MESS!

Arrived late Friday night 8/2/13 on business with early start necessary for the next day and given room 102. It was old and dated, and worse yet dirty. Should have trusted my instincts and checked out and gone to ANY other hotel. Markings on AC were worn off and unreadable….impossible to set to comfortable temperature.

Went to secure the door, dead bolt was loose and security latch hanging by one screw (damaged during a break in the previous night?). Sink did not have stopper (just a dirty drain), tub and shower were also dirty. Outlets were missing covers with hazard of shock. Electrical metal raceway below headboard was loose, rusted and dirty.

Carpet worn and dirty especially around baseboard. Worst of all…. air conditioning unit produced a loud ‘clunk’ every time the thermostat cycle and called for cooling. Continued AC cycling thunking made sleep impossible.

Quality Inn Tanglewood offered a $21.53 refund. Unacceptable. Contacted Choice directly via their Customer Service phone number, and supervisor John politely acknowledged my concerns, and offered additional support. Very satisfactory.

I will NEVER stay at the Quality Inn Tanglewood in Roanoke VA again…..and although Choice to its credit was courteous and supportive, I would suggest that they distance themselves from the Quality Inn in Tanglewood as it definitely does not meet the high standards of their other hotels at which I have stayed in the past.

If you have a choice, and want Quality Do NOT stay at the UN-Quality Inn Tanglewood 3816 Franklin Rd Roanoke VA…..avoid it…

you would be better off sleeping in your vehicle, at least your vehicle doors lock!

  • Stayed August 2013, traveled on business
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Colorado Springs, Colorado
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
Reviews in 6 cities Reviews in 6 cities
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed July 30, 2013

The room My husband and I stayed in was disgusting. Mirrors had toothpaste visibly splatered on them,shower was gross, microwave was filthy, fridge had what looked like crumbs in it. Horrible!! place. The lady that came to "clean" our room the second day didn't even Vacuum, She did not clean any thing. She came in took trash out left us one small bottle of shampoo and conditioner and she was out the door. When we tried to have breakfast there about 9 a.m they were out of most things, there were two people at front desk and they did not bring any more food out. They are supposed to have breakfast til 10.

  • Stayed July 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Surprise, Arizona
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
Reviews in 6 cities Reviews in 6 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed June 15, 2013

Our room was large with a fridge, microwave, 2 sinks, a walk in shower, and a separate tub and shower. We stayed two nights and had no problems. It was clean, great location too. We're from the area and were back in town on a visit. We would definitely choose this property again.

Room Tip: Room 113 on the end. Quiet with 2 showers!
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  • Stayed June 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
North Syracuse, New York
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed May 29, 2013

This is the first review that I have ever written,this was the most disgusting room that my family ever stayed in.The room smelled terrible,the molding on the floor was not connected to the floor,the bathroom floor was filthy,the telephone was disqusting.The televison worked on some channels but there was no sound on some channels.We wore flip flops because the carpet was so dirty.My sister stayed next store to our room,her phone did not work.Her room was as bad as ours.I told the person as we checked out,he hung is head.l

  • Stayed May 2013, traveled with family
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Roanoke, Virginia
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed April 10, 2013

I rarely leave reviews but didn't want anyone to run into what we did. When you walk in the room it smelled musty. I am adding a picture below. The bathroom floors were so filthy. The grout was literally black and the tile which was textured had black dirt caked up in all the crevices. It was nasty. We went to breakfast at 8:30 thinking to take it easy before we left. Breakfast goes til 10...so they say. But not if you want to eat! They were out of ALL hot food, fruit cups, yogurt, milk was out, butter, and peanut butter. And 4 more people came in to eat as we were leaving! They don't come in and monitor anything. One woman went and asked for some milk which they did fill. We stayed at a comfort Inn the night before and it wasn't much better. BEWARE! I would not recommend this Quality Inn in Tanglewood. We have always used Clarion hotels but after this trip we will be avoiding them.

  • Stayed April 2013, traveled as a couple
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Quality Inn Tanglewood

Address: 3816 Franklin Rd. SW, Roanoke, VA 24014
Phone Number:
Location: United States > Virginia > Roanoke
Amenities:
Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Wheelchair access
Hotel Style:
Ranked #30 of 38 Hotels in Roanoke
Price Range (Based on Average Rates): $
Hotel Class:2 star — Quality Inn Tanglewood 2*
Number of rooms: 58
Reservation Options:
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Also Known As:
Quality Inn Tanglewood Hotel Roanoke
Quality Inn Roanoke
Roanoke Quality Inn

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