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“DO NOT STAY HERE!!” 1 of 5 stars
Review of Quality Inn Tanglewood

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Quality Inn Tanglewood
2.0 of 5 Hotel   |   3816 Franklin Rd. SW, Roanoke, VA 24014   |  
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Ranked #31 of 37 hotels in Roanoke
Colorado Springs, Colorado
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
Reviews in 6 cities Reviews in 6 cities
1 helpful vote 1 helpful vote
“DO NOT STAY HERE!!”
1 of 5 stars Reviewed July 30, 2013

The room My husband and I stayed in was disgusting. Mirrors had toothpaste visibly splatered on them,shower was gross, microwave was filthy, fridge had what looked like crumbs in it. Horrible!! place. The lady that came to "clean" our room the second day didn't even Vacuum, She did not clean any thing. She came in took trash out left us one small bottle of shampoo and conditioner and she was out the door. When we tried to have breakfast there about 9 a.m they were out of most things, there were two people at front desk and they did not bring any more food out. They are supposed to have breakfast til 10.

  • Stayed July 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Service
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48 people have reviewed this hotel

Traveler rating
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    7
    15
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Rating summary
  • Location
    3 of 5 stars
  • Sleep Quality
    2.5 of 5 stars
  • Rooms
    2 of 5 stars
  • Service
    2.5 of 5 stars
  • Value
    2.5 of 5 stars
  • Cleanliness
    2.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (10)
Date | Rating
  • English first
  • Any
English first
Dover
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
Reviews in 6 cities Reviews in 6 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed June 15, 2013

Our room was large with a fridge, microwave, 2 sinks, a walk in shower, and a separate tub and shower. We stayed two nights and had no problems. It was clean, great location too. We're from the area and were back in town on a visit. We would definitely choose this property again.

Room Tip: Room 113 on the end. Quiet with 2 showers!
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  • Stayed June 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
North Syracuse, New York
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed May 29, 2013

This is the first review that I have ever written,this was the most disgusting room that my family ever stayed in.The room smelled terrible,the molding on the floor was not connected to the floor,the bathroom floor was filthy,the telephone was disqusting.The televison worked on some channels but there was no sound on some channels.We wore flip flops because the carpet was so dirty.My sister stayed next store to our room,her phone did not work.Her room was as bad as ours.I told the person as we checked out,he hung is head.l

  • Stayed May 2013, traveled with family
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Roanoke, Virginia
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed April 10, 2013

I rarely leave reviews but didn't want anyone to run into what we did. When you walk in the room it smelled musty. I am adding a picture below. The bathroom floors were so filthy. The grout was literally black and the tile which was textured had black dirt caked up in all the crevices. It was nasty. We went to breakfast at 8:30 thinking to take it easy before we left. Breakfast goes til 10...so they say. But not if you want to eat! They were out of ALL hot food, fruit cups, yogurt, milk was out, butter, and peanut butter. And 4 more people came in to eat as we were leaving! They don't come in and monitor anything. One woman went and asked for some milk which they did fill. We stayed at a comfort Inn the night before and it wasn't much better. BEWARE! I would not recommend this Quality Inn in Tanglewood. We have always used Clarion hotels but after this trip we will be avoiding them.

  • Stayed April 2013, traveled as a couple
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed March 3, 2013 via mobile

The reason we stayed here is because they allow pets. The room smelled like dirty dog really bad, which especially sucked since we just got ours groomed yesterday. The carpet was nasty as if it had never been vacuumed, we never took our shoes off for fear of getting foot fungus. There were pubic hairs all over the sink and the bathtub was dingy looking. My husband awoke feeling poorly like his lungs were on fire (he's a non smoker too) and has felt sickly the rest of today, pretty sure it had something to do with the air quality. Would have asked to change rooms but were too tired to deal with that after driving all day. The room had no smoke detector or fire suppression system, which I believe is an OSHA law and the fire Marshall should inspect them for violations. Never staying anywhere again without consulting tripadvisor! The staff was nice but that's about it.

  • Stayed March 2013
    • 1 of 5 stars Value
    • 2 of 5 stars Location
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Martinsburg, West Virginia
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed November 6, 2012

This was booked for a wedding party, a 3-night stay. A college football game had other motels booked solid, but we would have moved if we could have.

This was an older building, with all the earmarks of attempted do-it-yourself rennovations, messy caulking, peeling vinyl wallpaper, poorly fitting vanity tops, etc, but the unforgivable offense was the NASTINESS. It was just plain dirty. Rug was stinky and stained, tub was grimy, hairs in the lavatory.

Room felt "damp" in its overall atmosphere. An electric outlet had been installed (DIY job), and was quite loose, so when you plugged something in, or unplugged it, the outlet pulled out of the wall about an inch -- quite unsafe. The metal wire molding running along the wall was actually rusted all along, which indicates that some water had been leaking into the wiring (never a good thing!). Bathroom door and hinges were rusty, too.

The bathroom had BLACK MOLD (see attached photo). I realize it's a humid place, and being wedged up against a mountain, this location is doubly damp, but a little bleach and a sponge would take care of that! It simply had not been cleaned.

Bed was okay, sheets seemed clean, pillows were numerous but lumpy. Lighting very poor. Not enough electrical outlets. But these are all pretty typical econo-motel features, I suppose.

Housekeeping did not come to make up our rooms until 5 o'clock in the afternoon, at which time we were all busily dressing for the wedding we had come to attend. We told her we needed 30 minutes, please, but she never did come back. So that night we slept in unmade beds, had to go to the office for towels, etc.

Because a block of rooms had been blocked for visiting wedding guests, we received a discounted rate of $70-odd dollars per room, but it was definitely not worth that amount!

Overall, it was a bad experience, and we would certainly never stay there again!

  • Stayed October 2012, traveled with family
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fort Bragg, North Carolina
1 review
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed October 14, 2012

Our team tends to stay at higher end hotels but we were very happy with James and his team as they did their very best to accomodate us. We booked 28 rooms and had no issues. The price was good, our families that wanted to were able to bring their pets and James even had them start breakfast 30 minutes early so that we could make our game time.

The restaurant next door had great prices and great food.

  • Stayed October 2012, traveled with friends
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Quality Inn Tanglewood

Also Known As:
Quality Inn Tanglewood Hotel Roanoke
Quality Inn Tanglewood Hotel
Quality Inn Roanoke
Roanoke Quality Inn
Address: 3816 Franklin Rd. SW, Roanoke, VA 24014
Phone Number:
Location: United States > Virginia > Roanoke
Amenities:
Fitness Center with Gym / Workout Room Free Breakfast Free Parking Pets Allowed ( Dog / Pet Friendly ) Wheelchair access
Hotel Style:
Ranked #31 of 37 hotels in Roanoke
Price Range (Based on Average Rates): $
Hotel Class:2 star — Quality Inn Tanglewood 2*
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