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“My Thoughts” 1 of 5 stars
Review of Quality Inn Tanglewood

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Quality Inn Tanglewood
2.0 of 5 Hotel   |   3816 Franklin Rd. SW, Roanoke, VA 24014   |  
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Ranked #30 of 38 Hotels in Roanoke
Candia
Contributor
11 reviews 11 reviews
10 hotel reviews
Reviews in 9 cities Reviews in 9 cities
2 helpful votes 2 helpful votes
“My Thoughts”
1 of 5 stars Reviewed October 7, 2012

This was our first Quality Inn, I think, not a usual stopping place for us, and it will be the last, based on this property. Not remembering many specifics, as I didn't make notes along our trip, my bad, all we can both say is it was a dump. It looked & felt dirty from the outside and inside as well, the carpet was torn up in one corner, the $84/night rate was outrageous for this place, the staff incoming & outgoing were cold & indifferent. Never again. We probably chose it because other area motels were even more pricey but we know better and will spring for an extra $20 somewhere else in future.

  • Stayed September 2012, traveled as a couple
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
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59 reviews from our community

Traveler rating
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Rating summary
  • Location
    3 of 5 stars
  • Sleep Quality
    2.5 of 5 stars
  • Rooms
    2 of 5 stars
  • Service
    2.5 of 5 stars
  • Value
    2.5 of 5 stars
  • Cleanliness
    2 of 5 stars
Traveler tips help you choose the right room.   Room tips (13)
Date | Rating
  • English first
  • Any
English first
Stuttgart, Germany
Contributor
17 reviews 17 reviews
11 hotel reviews
Reviews in 13 cities Reviews in 13 cities
8 helpful votes 8 helpful votes
2 of 5 stars Reviewed July 29, 2012

I am one of those reviewers who hesitate to give negative ratings to hotels. I am aware of the fact that some people are too demanding. When you book a hotel room, you generally know what to expect, because you have read the ratings and you know the hotel category. In this case we were disappointed. We expected a clean, comfortable room and got a dusty, smelly, partially dirty room. The sheets were clean, so that was a plus, but the carpet and the bathroom were dirty. They offer nice continental breakfast, but the breakfast table was so sticky we had to clean it first, there was food on the floor and juice dripping from the machine. Granted, that was the work of irresponsible hotel guests, but no one came to clean up the mess. All in all I cannot recommend this particular Quality Inn. If you can, go somewhere else.

  • Stayed May 2012, traveled as a couple
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Wilkes-Barre, Pennsylvania
Senior Contributor
27 reviews 27 reviews
17 hotel reviews
Reviews in 24 cities Reviews in 24 cities
18 helpful votes 18 helpful votes
1 of 5 stars Reviewed July 24, 2012 via mobile

There was mold in the shower, the the tile floors where dirty cause after the floor towel git wet from my shower all the scunge git wiped up, floor spill stains on tile by coffee pot so it had not been moped for awhile, splatter stains on tile wall, bed hard and uncomfortable, 3 small pillows on a king bed, 2 bath towels, one hand towel (that I used to step on after shower) and only one wash cloth. Tea water was not hot and i along with other guests had to keep asking fir breakfast stuff. It was 8:15 and they ran out if stuff. Thought it was a quick place to stay but I should have read the reviews first. Never again - thus is by far nowhere near Choice Hotel Standards!!!!!!

  • Stayed July 2012
    • 1 of 5 stars Value
    • 2 of 5 stars Location
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Sebastian, Florida
Top Contributor
441 reviews 441 reviews
68 hotel reviews
Reviews in 164 cities Reviews in 164 cities
346 helpful votes 346 helpful votes
4 of 5 stars Reviewed July 9, 2012

This is a nice place to stay. It has everything going for it. The room was very clean and looked like it had been recently redone. The staff was so friendly and helpful. The breakfast area was nice and inviting, and everything was well stocked. They had French toast, bagels, donuts, fresh fruit, sausage, juices, and assorted cereal.
Please note, this is a two story property with no elevator. Be sure to ask for a first floor location if the stairs will be a problem.

Room Tip: Ask for a room to the rear as some face the front and roadway. We were in the back and it was very q...
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  • Stayed June 2012, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Raleigh, North Carolina
Top Contributor
197 reviews 197 reviews
79 hotel reviews
Reviews in 76 cities Reviews in 76 cities
63 helpful votes 63 helpful votes
2 of 5 stars Reviewed June 28, 2012

Have stayed at this place on business several times, each time swearing I would find another place in Roanoke. But the $59 AARP rate kept me returning. The place has continued to deteriorate, unfortuately, over the past 2-3 years.

This is an old converted Holiday Inn, with the aluminum window frames and outside doors. So the sounds from outside come right through the outside walls. This QI is quite dated, and lacks the basic upgrades I have come to expect with Choice properties. Bedding is OLD and worn. Pillows are OLD and need to be replaced. A/C units in the several rooms I have used rattle when the compressor engages. Then there are the VERY BRIGHT lights outside, that cannot be shaded out by the old drapery in the rooms. So the room is lit up like morning even though it is really dark outside. Not sure why they do that, except maybe the fact that this is not in the most desirable part of Roanoke.

The killer which drove me away include a VERY SLOW WiFi system which has a terrible range, and the attitude of the desk clerk who basically didn't give a rat's rear end if I stayed there or not, and I am a Diamond Elite member with Choice. The guy probably isn't a bad guy, but he's just turning the crank, waiting for his shift to end.

Finally I have switched to a more expensive ($10), but much better hotel in Salem, VA, about 10 miles away. I would not recommend this Quality Inn, especially if travelling with children.

Room Tip: If this is a last resort, try to get a room on the BACK side. The outside lights are les intrusive...
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  • Stayed October 2011, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Contributor
12 reviews 12 reviews
9 hotel reviews
Reviews in 11 cities Reviews in 11 cities
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed June 12, 2012

Spent the night here since it was the first motel we saw after a day on the beautiful Blue Ridge Parkway. The lady running the desk that night was very nice but that is where the good experience stopped. I will upload pics of the room showing mold in bathroom, empty kleenex box slot, burned or dirty ironing board cover, cigarette burns on carpet and bedspread, spiderwebs on the wall, peeling wallpaper and an electric cord challel falling off the wall.

  • Stayed June 2012, traveled as a couple
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kayuta Lake
Top Contributor
67 reviews 67 reviews
16 hotel reviews
Reviews in 47 cities Reviews in 47 cities
32 helpful votes 32 helpful votes
3 of 5 stars Reviewed April 14, 2012

I am a fan of Room Saver and planned to spend the night on Rte 81 but a helpful hostess at the Visitor Center in Fancy Gap told us that the ride to Roanoke on the Blue Ridge Parkway was beautiful and the Quality Inn would be comfortable. She called to get rates and it was under $60. The room was clean, in mostly good repair (the bathtub was botched) and the bed was incredibly comfortable. Would I stay there again? For Sure.. And The restaurant across the road, Montano's was outstanding.

  • Stayed April 2012, traveled with friends
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Quality Inn Tanglewood

Address: 3816 Franklin Rd. SW, Roanoke, VA 24014
Phone Number:
Location: United States > Virginia > Roanoke
Amenities:
Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Wheelchair access
Hotel Style:
Ranked #30 of 38 Hotels in Roanoke
Price Range (Based on Average Rates): $
Hotel Class:2 star — Quality Inn Tanglewood 2*
Number of rooms: 58
Reservation Options:
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Also Known As:
Quality Inn Tanglewood Hotel Roanoke
Quality Inn Roanoke
Roanoke Quality Inn

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