Frequent traveler, but have never felt compelled to write a review until now. Shocked this can be a Ramada. No excuse for any lodging to be in such a condition. Had we arrived earlier and not been so exhausted from driving 14 hrs, we would have left. Hotel chosen for location/pet-friendliness (for additional fee). On arrival, room was hot (A/C turned off on a 100% day). Smelled bad, we thought just musty. Seemed like forever before room began to cool down, but when it did it began to reek of pet urine. After a room inspection (we used our vehicle flashlight due to blown bulbs and non-working fixtures) it was obvious room had been neglected of normal basic cleaning and certainly hadn’t received additional pet cleaning. Cosmetically - holes in wall crudely patched by masking tape and painted over. Wall access panel beside nightstand was oversized plyboard attached with screws, carpeted base wall trim falling off, light fixture in shower was cracked. Toilet and shower appeared clean, but bathroom floor was dirty as was the powder room area outside bathroom. Vanity was nasty and corner wall in need of repair. Area not suitable to place a zipped toiletries bag there. Entire room dusty/dirty, drapes smelled, carpets were unbelievably grimy and stained throughout. Rundow, stained furniture, and ancient yellowed appliances connected by extension cords encased in dirt. Surprisingly, the king bed seemed fairly new, sheets appeared clean, and bed pillows seemed new, but the overall inspection left us upset and uneasy. We knew sleep wasn’t possible, but thought since bed seemed OK we could at least rest a bit, and hopefully so would our pet who always travels with a portable bed that keeps her off the floor. WRONG ASSUMPTION. Our pet whimpered and didn’t rest well…clearly she was as uncomfortable as we were. Then, around 10:30pm loud vehicles, music and yelling erupted outside our door from the hotel parking lot as vehicles arrived and started partying. This lasted over two hours without management interceding. We left early the next morning with a less than sincere apology at checkout that our stay was not a pleasant one. One of the most disappointing and the worst hotel stay ever. Still feeling nauseous from the experience.
- Official Description (provided by the hotel):
- Ramada Roanoke, Virginia is next to Rivers Edge Park & across Carillon Roanoke Memorial Hospital and conveniently located near the Roanoke River, Roanoke Memorial Hospital, Mill Mountain and Historic Downtown Roanoke. The Mill Mountain Zoo, Roanoke Star, Roanoke Civic Centre, Roanoke Farmers Market and Tanglewoood Mall are all within 2 miles of this Roanoke Ramada. This Hotel is now under complete new management and we have enhanced our Services and Amenities. Ramada offers Free Full Breakfast Buffet, Free High Speed Wireless Internet in every room, Fitness Center, Business Center(free), Outdoor Pool, Meeting and Conference Rooms, Banquet, Ball Rooms for Wedding and Reception. Ramada has 124 guest rooms including King Bed Room, Double Bed Room, Queen Room and Suites. Ramada also offers wheelchair accessible rooms, non smoking and smoking rooms. Small pets are allowed. Every room has free wireless internet, Satellite TV with HBO, Pay per view movies, Refrigerator, Microwave, Coffee Maker, Hair Dryer, Iron & Ironing board and Air conditioner. At Ramada We have 2 Ballrooms, We can Customize them according to your requirement. Outside Food is allowed in Hotel. Outside Caterers are allowed at no extra Charge. Kitchen is also available at extra charge. ... more less
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- Also Known As:
- Ramada Inn - River`s Edge Hotel Roanoke
- Ramada Inn Roanoke
- Ramada Inn Rivers Edge