We were a late check-in, which seemed fine.........we got our keys and got to our room only to find cockroaches roaming the room, stained sheets and pillow cases, NO coffee pot, no alarm clock, a microwave full of mold, a refrigerator that ran, but kept nothing cold, beer bottles under our bed. We booked a smoking room, to find NO ashtray in the room, when we asked housekeeping for one, we were told to ask the front desk. REALLY?? We stayed out of sheer necessity. Hoping that the housekeeper would do her job and we'd have a cleaner room for our second night, this did NOT happen!!! On the second night, the Front Desk Attendant called our room at 11:30 pm, to scream at us, call us liars and thieves over and over, threatened to call the sheriff. REALLY?? All this over what had already been taken care of. Do your self a huge favor and keep on going. This place is beyond disgusting and their front desk staff is lacking in many many areas. Customer service is non-existent. There are many better hotels in Roanoke.
- Official Description (provided by the hotel):
- Ramada Roanoke, Virginia is next to Rivers Edge Park & across Carillon Roanoke Memorial Hospital and conveniently located near the Roanoke River, Roanoke Memorial Hospital, Mill Mountain and Historic Downtown Roanoke. The Mill Mountain Zoo, Roanoke Star, Roanoke Civic Centre, Roanoke Farmers Market and Tanglewoood Mall are all within 2 miles of this Roanoke Ramada. This Hotel is now under complete new management and we have enhanced our Services and Amenities. Ramada offers Free Full Breakfast Buffet, Free High Speed Wireless Internet in every room, Fitness Center, Business Center(free), Outdoor Pool, Meeting and Conference Rooms, Banquet, Ball Rooms for Wedding and Reception. Ramada has 124 guest rooms including King Bed Room, Double Bed Room, Queen Room and Suites. Ramada also offers wheelchair accessible rooms, non smoking and smoking rooms. Small pets are allowed. Every room has free wireless internet, Satellite TV with HBO, Pay per view movies, Refrigerator, Microwave, Coffee Maker, Hair Dryer, Iron & Ironing board and Air conditioner. At Ramada We have 2 Ballrooms, We can Customize them according to your requirement. Outside Food is allowed in Hotel. Outside Caterers are allowed at no extra Charge. Kitchen is also available at extra charge. ... more less
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- Also Known As:
- Ramada Inn - River`s Edge Hotel Roanoke
- Ramada Inn Roanoke
- Ramada Inn Rivers Edge