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“Pass on by this location” 1 of 5 stars
Review of Ramada Roanoke

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Ramada Roanoke
2.0 of 5 Hotel   |   1927 Franklin Road, Roanoke, VA 24014   |  
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Ranked #29 of 37 hotels in Roanoke
Candor, New York
1 review
“Pass on by this location”
1 of 5 stars Reviewed 2 days ago NEW

We were a late check-in, which seemed fine.........we got our keys and got to our room only to find cockroaches roaming the room, stained sheets and pillow cases, NO coffee pot, no alarm clock, a microwave full of mold, a refrigerator that ran, but kept nothing cold, beer bottles under our bed. We booked a smoking room, to find NO ashtray in the room, when we asked housekeeping for one, we were told to ask the front desk. REALLY?? We stayed out of sheer necessity. Hoping that the housekeeper would do her job and we'd have a cleaner room for our second night, this did NOT happen!!! On the second night, the Front Desk Attendant called our room at 11:30 pm, to scream at us, call us liars and thieves over and over, threatened to call the sheriff. REALLY?? All this over what had already been taken care of. Do your self a huge favor and keep on going. This place is beyond disgusting and their front desk staff is lacking in many many areas. Customer service is non-existent. There are many better hotels in Roanoke.

Room Tip: Pass by this location!!!
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  • Stayed August 2014, traveled with family
    • 3 of 5 stars Location
    • 1 of 5 stars Rooms
    • 1 of 5 stars Service
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Rating summary
  • Location
    3 of 5 stars
  • Sleep Quality
    2.5 of 5 stars
  • Rooms
    2 of 5 stars
  • Service
    3 of 5 stars
  • Value
    2.5 of 5 stars
  • Cleanliness
    2.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (20)
Date | Rating
  • English first
  • French first
  • German first
  • Any
English first
Glen Allen, Virginia, United States
Reviewer
4 reviews 4 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

Older hotel in an older section of town. This is a smoker friendly / pet friendly hotel. The room was clean enough but I couldn't escape the smell of cigarettes and pet pee. That being said, I wouldn't rate the hotel "poor" because I knew it was a smoker & pet friendly hotel going into it.

  • Stayed July 2014, traveled solo
    • 3 of 5 stars Location
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tyrone, Pennsylvania
Senior Contributor
23 reviews 23 reviews
5 hotel reviews
Reviews in 14 cities Reviews in 14 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We stayed for 1 night...king bed & sleeper sofa. We had to request sheets, pillows and blankets for the sleeper sofa, it was 11pm and the front desk staff were hesitate at first...but finally did bring them. The air conditioner did not keep the room cool. The hotel has plenty of parking. The sheets were clean and the water hot. The complimentary breakfast had waffles, fresh fruit, eggs, juice, bagels, and yogurt. The housekeeping staff and morning AM staff was very friendly and polite.

  • Stayed August 2014, traveled with family
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Ramada Roanoke

Address: 1927 Franklin Road, Roanoke, VA 24014
Phone Number:
Location: United States > Virginia > Roanoke
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #29 of 37 hotels in Roanoke
Price Range (Based on Average Rates): $
Hotel Class:2 star — Ramada Roanoke 2*
Official Description (provided by the hotel):
Ramada Roanoke, Virginia is next to Rivers Edge Park & across Carillon Roanoke Memorial Hospital and conveniently located near the Roanoke River, Roanoke Memorial Hospital, Mill Mountain and Historic Downtown Roanoke. The Mill Mountain Zoo, Roanoke Star, Roanoke Civic Centre, Roanoke Farmers Market and Tanglewoood Mall are all within 2 miles of this Roanoke Ramada. This Hotel is now under complete new management and we have enhanced our Services and Amenities. Ramada offers Free Full Breakfast Buffet, Free High Speed Wireless Internet in every room, Fitness Center, Business Center(free), Outdoor Pool, Meeting and Conference Rooms, Banquet, Ball Rooms for Wedding and Reception. Ramada has 124 guest rooms including King Bed Room, Double Bed Room, Queen Room and Suites. Ramada also offers wheelchair accessible rooms, non smoking and smoking rooms. Small pets are allowed. Every room has free wireless internet, Satellite TV with HBO, Pay per view movies, Refrigerator, Microwave, Coffee Maker, Hair Dryer, Iron & Ironing board and Air conditioner. At Ramada We have 2 Ballrooms, We can Customize them according to your requirement. Outside Food is allowed in Hotel. Outside Caterers are allowed at no extra Charge. Kitchen is also available at extra charge. ... more   less 
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Also Known As:
Ramada Inn - River`s Edge Hotel Roanoke
Ramada Inn Roanoke
Ramada Inn Rivers Edge

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