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“Second Visit” 4 of 5 stars
Review of Hyatt Place Roanoke

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Hyatt Place Roanoke
3.0 of 5 Hotel   |   5040 Valley View Blvd N, Roanoke, VA 24012 (Formerly AmeriSuites)   |  
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Ranked #16 of 38 Hotels in Roanoke
PA
Top Contributor
72 reviews 72 reviews
16 hotel reviews
Reviews in 26 cities Reviews in 26 cities
64 helpful votes 64 helpful votes
“Second Visit”
4 of 5 stars Reviewed August 5, 2014

We recently stayed at this hotel for the second time. Room was almost identical to the first one, but this one had a hook on the back of the bathroom door and the AC unit worked more quietly, welcome changes. The desk staff are very friendly and helpful. Our housekeepers were perfect. The lobby is wonderful for socializing. The breakfast is adequate. The woman who was serving breakfast was not friendly. I greeted her and she seemed reluctant to return the greeting. The biscuits were cold and very dry (sufficient to cover with gravy but not to eat by themselves), I got the last juice glass which was dirty on the outside. Had the server been more friendly or had there been staff in the breakfast area, I would have let them know about the glasses. I did get a latte one day which was very poor quality. I had to add sugar and a flavored creamer (although I had asked for a flavored syrup) to make it more than a cup of coffee with cream. Although beverages are offered, they are quite pricey. We paid about $5 for two bottles of water. Our room had no microwave, which would have been nice to have, and the sofa was a little stained and worn. There was a strong aroma of smoke in our hallway, both from the outside door which guest propped open while they smoked and from a service room (electrical?) which we noticed every time we walked to our room. However, it was a great stay and we look forward to our next one. The location is wonderful, convenient to many restaurants, nice mall, and the downtown.

Room Tip: We had a first floor room, which we liked because we had a lot of items to bring in and out. Howeve...
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  • Stayed August 2014, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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224 reviews from our community

Traveler rating
    87
    77
    39
    16
    5
See reviews for
79
43
16
43
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (39)
Date | Rating
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English first
Davenport
Top Contributor
111 reviews 111 reviews
36 hotel reviews
Reviews in 38 cities Reviews in 38 cities
41 helpful votes 41 helpful votes
5 of 5 stars Reviewed July 18, 2014

We ended up here after deciding not to stay at the hotel we had reservations at. We were impressed the minute we walked in. The hotel has food for purchase 24 hours a day and a bar (though the bar is a bit pricy. Off the pool area was a space with tables and chairs for people to eat at along with the tables in the breakfast area. The employees were very friendly and helpful. The employee who checked us in upgraded us to a suite for the same price as a regular room so our two granddaughters would have a little separate space of their own. Food for breakfast was good. Only improvement I would make would be to add a laundry room for their guests.

  • Stayed July 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bowie, Maryland
Senior Contributor
32 reviews 32 reviews
6 hotel reviews
Reviews in 18 cities Reviews in 18 cities
20 helpful votes 20 helpful votes
3 of 5 stars Reviewed July 13, 2014

I stayed for a couple of days this weekend, and my stay wasn't too bad. Compared to other reviews the staff seemed nice. The room my husband and I stayed in was spacious although our microwave didn't work. The bed was really comfortable. I only had a few issues. The place needs a deep clean, probably a new cleaning staff. There were holes in our sheets and when they were changed there was a stain on our new set of sheets. We also don't eat sunflower seeds but there were a couple on the floor, which needs a shampoo. The walls should also be washed, and the couch had a stain on it. The A/C unit should be cleaned. Also, there should be more options for breakfast and the food should be warm. All in all the hotel does have a lot of potential but just needs a deep cleaning and a new chief.

Stayed July 2014
Was this review helpful? Yes 3
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Jacksonville, Florida
Top Contributor
91 reviews 91 reviews
12 hotel reviews
Reviews in 13 cities Reviews in 13 cities
50 helpful votes 50 helpful votes
4 of 5 stars Reviewed July 12, 2014

Beds seem a little old, they squeaked when we moved. Black out curtains worked good we slept til almost 9. Pull out couch was nice to have for the kids. There is a little wall to give the bed a little privacy from the couch. Bathrooms are small and could use and update. Wet bar area is nice. Doesn't seem like a new hotel but very nice especially for the price and if you need a bigger than average room. Would be good for business travel or families for sure.

Stayed July 2014
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Knoxville
Senior Contributor
22 reviews 22 reviews
8 hotel reviews
Reviews in 14 cities Reviews in 14 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed July 8, 2014

This trip was to see family and our main interests are convenience to our route, good neighborhood, restaurants close by, comfort, and cleanliness. Breakfast was exceptionally good! I really enjoyed the breakfast sandwich. The charming hostess was just an added plus. We will definitely choose the Hyatt Place Roanoke on our next trip North.

Room Tip: Our first floor room was AOK!
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  • Stayed July 2014, traveled with family
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
washington dc
Top Contributor
100 reviews 100 reviews
22 hotel reviews
Reviews in 63 cities Reviews in 63 cities
56 helpful votes 56 helpful votes
3 of 5 stars Reviewed July 8, 2014

Our room was clean, the cookies on sale on the lobby were yummy, and the breakfast was average. All around what you would expect. Only problem was lack of foam pillows -- the hotel had none. Was able to get a better price than they offered on Priceline.com within minutes of pulling in.

Stayed July 2014
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Birmingham, Alabama
Senior Reviewer
9 reviews 9 reviews
Reviews in 9 cities Reviews in 9 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed July 6, 2014

We happened upon our first Hyatt Place by accident years ago due to a late arriving flight in Boise Idaho. We loved our experience there but rarely do we get a hotel when we travel. We have stayed at this Hyatt place in Roanoke twice now (2 years apart) and both times it met the high quality we experienced in Idaho. Nice pool for the kids to play in, decent breakfast, great tool layout and friendly staff. My only suggestion or complaint is that they brew the coffee so hot that it gives it a very burned taste.

Stayed July 2014, traveled with family
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Additional Information about Hyatt Place Roanoke

Address: 5040 Valley View Blvd N, Roanoke, VA 24012 (Formerly AmeriSuites)
Phone Number:
Location: United States > Virginia > Roanoke
Amenities:
Beverage Selection Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#7 Romantic Hotel in Roanoke
#9 Business Hotel in Roanoke
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hyatt Place Roanoke 3*
Number of rooms: 126
Official Description (provided by the hotel):
Great location at Valley View Mall; 2 miles from the airport, 5 miles from downtown Roanoke & 25+ restaurants within a 1 mile. Complimentary shuttle service within a 5 mile radius; including the airport.All rooms are suite style with living & sleeping areas, sofas, 42" HGTV, Free high speed WiFi throughout the hotel. Large indoor heated pool & fitness center. Complimentary hot breakfast. ... more   less 
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Also Known As:
Hyatt Place Roanoke Airport/Valley View Mall Hotel Roanoke
Hyatt Roanoke
Roanoke Hyatt

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