We recently stayed at this hotel for the second time. Room was almost identical to the first one, but this one had a hook on the back of the bathroom door and the AC unit worked more quietly, welcome changes. The desk staff are very friendly and helpful. Our housekeepers were perfect. The lobby is wonderful for socializing. The breakfast is adequate. The woman who was serving breakfast was not friendly. I greeted her and she seemed reluctant to return the greeting. The biscuits were cold and very dry (sufficient to cover with gravy but not to eat by themselves), I got the last juice glass which was dirty on the outside. Had the server been more friendly or had there been staff in the breakfast area, I would have let them know about the glasses. I did get a latte one day which was very poor quality. I had to add sugar and a flavored creamer (although I had asked for a flavored syrup) to make it more than a cup of coffee with cream. Although beverages are offered, they are quite pricey. We paid about $5 for two bottles of water. Our room had no microwave, which would have been nice to have, and the sofa was a little stained and worn. There was a strong aroma of smoke in our hallway, both from the outside door which guest propped open while they smoked and from a service room (electrical?) which we noticed every time we walked to our room. However, it was a great stay and we look forward to our next one. The location is wonderful, convenient to many restaurants, nice mall, and the downtown.
- Official Description (provided by the hotel):
- Great location at Valley View Mall; 2 miles from the airport, 5 miles from downtown Roanoke & 25+ restaurants within a 1 mile. Complimentary shuttle service within a 5 mile radius; including the airport.All rooms are suite style with living & sleeping areas, sofas, 42" HGTV, Free high speed WiFi throughout the hotel. Large indoor heated pool & fitness center. Complimentary hot breakfast. ... more less
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- Also Known As:
- Hyatt Place Roanoke Airport/Valley View Mall Hotel Roanoke
- Hyatt Roanoke
- Roanoke Hyatt