Every business has a bad day or two and can’t be condemned for it but this one merits some thought. The airport shuttle arrived soon after I called and checkin was smooth. The room looked pretty good but I soon noted that the toilet was sluggish but at least it worked. I went to sleep while the toilet gurgled every few minutes the entire night. Next morning I found that the towels from the previous guest were still in the bathroom. I also was scratching the back of my neck frequently and later discovered bug bites there. I was off at a business meeting all day and called and requested a room change and was told they were sold out and nothing could be done. After saying that was unacceptable, I spoke to a manager who said I would have a new room, then went ahead and moved all my belongings to the new room on another floor in my absence. That was odd but I no longer think anything is private. The HVAC system was quite loud so, though the outside temp was in the 20’s, had to turn it off. Maybe that is why there was an extra blanket on the table. The next night, a medium sized bug strolled across the bathroom sink as I brushed my teeth.
The free breakfast is better than going hungry but not as extensive as other hotels in this class. Apples were dried out and the one I took was beginning to rot. Fitness room is limited and had no sanitizer or gym wipes in the three days I was there (I bring my own just in case).
I had an early flight out and when I asked about the shuttle they said the first one wasn't until 7:00 am. Very unusual for an airport hotel (I spend 60-90 nights a year in hotels). I pushed a little and they said I could probably get on the 530 am "flight crew" shuttle but should get there 20 minutes earlier (there appeared to be no reason for that). In the hotel’s defense, my colleagues had no problems.
Not about the room but be aware that the airport shuttle does not start till 7:00 am but if you push...
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
I cannot apologize enough for all of the frustration that we caused you during your stay. I personally contacted our pest control company to look into the concerns in both rooms and walked with them to make sure we did not miss anything. Although nothing was found at that time we did do some prevented treatments to ensure that anything we didn't see was rectified. The HVAC systems are in the process of being replaced although this is no excuse for what you encountered I wanted to update you on the status of that. We also took your concern about the gurgling toilet very serious. We hired some professional plumbers to look at the issue and it was corrected inside the piping below the building. We also took corrective measures with both the housekeeper and inspector for the lack of attention in the bathroom and I can assure you it will not happen again. It is our hope that you will give us another chance to prove to you that our hotel and our brand is much more than what you experienced.
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