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“Great Place to Stay while Travelling” 5 of 5 stars
Review of Hyatt Place Roanoke Airport / Valley View Mall

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Hyatt Place Roanoke Airport / Valley View Mall
3.0 of 5 Hotel   |   5040 Valley View Boulevard North, Roanoke, VA 24012 (Formerly AmeriSuites)   |  
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Free Breakfast & WIFI
Ranked #12 of 37 hotels in Roanoke
Moneta, Virginia, United States
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
“Great Place to Stay while Travelling”
5 of 5 stars Reviewed July 23, 2013

This hotel is a great place to stay overnight when catching a flight out of Roanoke Airport. The rooms are spacious and clean, and breakfast is available, even if you are flying out early. If you prefer not to pay for parking and leave your car at ROA Airport, there is a free shuttle service to the terminal, which is only 1 mile away.

Located just around the corner from Valley View Mall, shopping is an option if you have time to kill. There are also several restaurants in the area if you need lunch or dinner.

  • Stayed February 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Todd R, General Manager at Hyatt Place Roanoke Airport / Valley View Mall, responded to this review, September 17, 2013
Thank you for such positive reviews. We are so happy to meet your needs for breakfast early in the morning and providing the shuttle for your flight out. We hope to see you again when you need to catch another flight.
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165 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (27)
Date | Rating
  • English first
  • German first
  • Swedish first
  • Any
English first
Pittsburgh, Pennsylvania
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed July 16, 2013

I have been in the hotel for one night on the 4th of july 2013 vacation. The place is nice and clean. The room is fairly big. The breakfast was really good with many variety, hot and cold. I will stay again if the hotel will be in the same condition.

One last thing is that we ask (when we checked in at 8:00pm) for the infant creb but this was not fulfilled and we all slept on the bed. may be this day was busy because of the 4th of july :)

  • Stayed July 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Todd R, General Manager at Hyatt Place Roanoke Airport / Valley View Mall, responded to this review, September 17, 2013
First let me start off by apologizing for not meeting you needs with the crib for your young child. Although it was busy it is not an excuse to fail to meet you needs. In addition, I would like to thank you for choosing our hotel for your travel needs during the 4th of July and the positive feedback you gave our hotel. It is our number one priority to stay in good condition and offer top notch service to each and every one of our guest. We look forward to seeing you again if your travel ever brings you back to Roanoke.
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Williamsburg, Virginia
Senior Contributor
44 reviews 44 reviews
32 hotel reviews
Reviews in 29 cities Reviews in 29 cities
28 helpful votes 28 helpful votes
3 of 5 stars Reviewed July 8, 2013

I have stayed at many a Hyatt Place and in short the staff here was nice and accommodating however the physical plant needs attention. TV service is very poor and I communicated this to the staff and they visited the room to check the connection however the quality of the signal is the issue. The workout room was subpar in regards to the elliptical machine (built in TV channels not working, broken façade of the machine) as well an the HVAC was not working. They were busy with an event in town but these issues need attention ASAP before I stay or recommend again.

  • Stayed July 2013, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Todd R, General Manager at Hyatt Place Roanoke Airport / Valley View Mall, responded to this review, September 17, 2013
Thank you for your feedback and for letting us know about the issues that you encountered during your stay. We have repaired the TV and HVAC systems in the workout room. In addition, we did contact our provider for the in room TV issues that you experienced a technician has already came out and made the adjustments need to improve our overall signal in our rooms. I apologize that these issues came across during your stay with us and it is our hope that when you travel back to Roanoke that you give us another opportunity to give you the correct Hyatt experience.
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Toronto, Canada
Contributor
18 reviews 18 reviews
5 hotel reviews
Reviews in 9 cities Reviews in 9 cities
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed July 5, 2013

My sister and I really looked forward to the hospitality of our hotel on June 17 after surviving the inhospitable deluge of rain on the Blue Ridge Parkway. Unfortunately, that was not to be. Our suite was booked under my name and I asked for the room. No issues... until the blonde clerk haughtily asked my sister for her "separate" reservation. That did it for me! Never again will I stay at any of the Hyatt family of hotels. Clearly, this monomaniacal shrew had chosen to stick her nose into our business and had concluded that we should not be sharing a room. First, and the only really note: it was none of her business. Second, we had two beds. Third, we're sisters. The Manager was present as she spoke to us and failed to take her to task for her bigotry. If it wasn't for the rain - and the fact that I'd already tried and failed to book with more preferred hotels - I'd have left then and there.
The suite was fine. The bathroom did have some pink bacteria near the tub which we avoided and the living-room furniture was scant. There's no freezer in the fridge and the ice machine was on another floor. I'm simply glad we hadn't booked for more than one night and could cancel our reservations for Fairlawn, NJ and Buffalo, NY. I have to recommend to anyone who believes in the equality of all that this chain - as reflected by the clerk and her manager - is not for you. There's always another choice in cities with a Hyatt - do yourself and mankind a favor and make that other choice!

Room Tip: If you decide to stay here, make sure you choose a room on a floor with an ice machine.
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  • Stayed June 2013, traveled with friends
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Murfreesboro, Tennessee
Senior Contributor
24 reviews 24 reviews
4 hotel reviews
Reviews in 7 cities Reviews in 7 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed June 20, 2013

We stayed two nights and found the staff very helpful. Breakfast was very good and other accommodations were good. There is a Chinese restaurant next door and a huge Mall down the street. It is convenient to downtown. Our only complaint is that the TV service was horrible. Huge TV just not much to watch.

Room Tip: Stay away from the elevator. They have rooms right in front of the elevator that could get disturbed...
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  • Stayed June 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Todd R, General Manager at Hyatt Place Roanoke Airport / Valley View Mall, responded to this review, June 22, 2013
We are so happy that you enjoyed your two day trip with us in Roanoke. We also understand the TV selection needs to improve. We are in the process of working with our provider to either change some of the selection that we currently have or add more channels. We hope to see you again in the near future on your next trip to Roanoke.
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kiremiko99
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed June 14, 2013

Pro: First off, this hotel is in a very convenient location with plenty of stores/restaurants in the immediate area. The pool is nice and seems to be well maintained.

Cons: The hotel is old and not really clean. The air conditioner unit seems very old, and you need to wear earplugs at night to drown out the sound. The air coming out of the vents has a musty odor. Looking at the unit the vents are covered in dust. The whole system needs to be updated to make this hotel acceptable. As others have stated, the hotel has an "old" feel to it in contrast to other Hyatt hotels that I have stayed at.

This may be common hotel practice but I don't understand why they would use sheets that are not fitted. No one wants to end up sleeping on the bare mattress that thousands of other people have slept on when inevitably the sheets get shifted while you are sleeping or just watching tv on the bed. Some of the furniture is also badly in need of an update - the sofa had areas of suspicious stains.

The breakfast is decent, but it seemed like they were being lazy. No bananas 2 of the days there and no english muffins, which is usually a staple of hotel breakfasts. One suggestion is to figure out a better system of keeping the milk cold. It is left in large pitchers with some sort of ice underneath it, which probably keeps the bottom a little cold, but pouring it in to the bowl, I tasted warm milk.

I wanted to like this hotel as it is the only Hyatt in the area and I try to stay at Hyatt's whenever possible. There were just too many issues.

Room Tip: Probably a good idea to get a room facing the front of the hotel; back has a highway view.
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  • Stayed June 2013, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Todd R, General Manager at Hyatt Place Roanoke Airport / Valley View Mall, responded to this review, June 22, 2013
We are happy that you enjoyed the location and the amenities that we offered during your trip. I assure you that I will be talking with my staff to ensure the breakfast is better stocked and that our items stay refreshed. I would also like to thank you for the feedback regarding the milk and we will look into it to make sure it is staying at the right temperature. We have addressed the stains that you mentioned and we will be getting a major renovation done at the hotel. This will include replacing A/C units all new bathroom set-ups and new carpet. We hope that you give us another opportunity to fix these issues and you can see the changes on your next trip to Roanoke.
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Contributor
13 reviews 13 reviews
9 hotel reviews
Reviews in 10 cities Reviews in 10 cities
4 of 5 stars Reviewed June 11, 2013

Stayed here one night with my husband and 6 year old. It is a very clean hotel with great rooms and great staff. The room we stayed in was very comfortable. The room had a bed and couch, both were very nice. The breakfast was delicious, best hotel breakfast I have ever come across. The hot water was more just warm than hot and there was only one cartoon channel for my little one. But, all in all the good FAR outweighs the very few not so good. This is certainly a hotel to stay at again.

  • Stayed June 2013
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Todd R, General Manager at Hyatt Place Roanoke Airport / Valley View Mall, responded to this review, June 22, 2013
Thank you for such positive feedback. We can't wait for your next visit to Roanoke and it is always a pleasure to serve you and your family. If there is anything we can do to assist in improving any of your travel needs please do not hesitate to contact me.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Hyatt Place Roanoke Airport / Valley View Mall

Also Known As:
Hyatt Place Roanoke Airport/Valley View Mall Hotel
Hyatt Place Roanoke Airport/Valley View Mall Hotel Roanoke
Hyatt Place Roanoke
Hyatt Roanoke
Hyatt Place Roanoke Airport
Roanoke Hyatt
Address: 5040 Valley View Boulevard North, Roanoke, VA 24012 (Formerly AmeriSuites)
Phone Number:
Location: United States > Virginia > Roanoke
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#7 Romantic Hotel in Roanoke
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hyatt Place Roanoke Airport / Valley View Mall 3*
Official Description (provided by the hotel):
Great location at Valley View Mall; 2 miles from the airport, 5 miles from downtown Roanoke & 25+ restaurants within a 1 mile. Complimentary shuttle service within a 5 mile radius; including the airport.All rooms are suite style with living & sleeping areas, sofas, 42" HGTV, Free high speed WiFi throughout the hotel. Large indoor heated pool & fitness center. Complimentary hot breakfast. ... more   less 
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