My sister and I really looked forward to the hospitality of our hotel on June 17 after surviving the inhospitable deluge of rain on the Blue Ridge Parkway. Unfortunately, that was not to be. Our suite was booked under my name and I asked for the room. No issues... until the blonde clerk haughtily asked my sister for her "separate" reservation. That did it for me! Never again will I stay at any of the Hyatt family of hotels. Clearly, this monomaniacal shrew had chosen to stick her nose into our business and had concluded that we should not be sharing a room. First, and the only really note: it was none of her business. Second, we had two beds. Third, we're sisters. The Manager was present as she spoke to us and failed to take her to task for her bigotry. If it wasn't for the rain - and the fact that I'd already tried and failed to book with more preferred hotels - I'd have left then and there.
The suite was fine. The bathroom did have some pink bacteria near the tub which we avoided and the living-room furniture was scant. There's no freezer in the fridge and the ice machine was on another floor. I'm simply glad we hadn't booked for more than one night and could cancel our reservations for Fairlawn, NJ and Buffalo, NY. I have to recommend to anyone who believes in the equality of all that this chain - as reflected by the clerk and her manager - is not for you. There's always another choice in cities with a Hyatt - do yourself and mankind a favor and make that other choice!
- Also Known As:
- Hyatt Place Roanoke Airport/Valley View Mall Hotel
- Hyatt Place Roanoke Airport/Valley View Mall Hotel Roanoke
- Hyatt Place Roanoke
- Hyatt Roanoke
- Hyatt Place Roanoke Airport
- Roanoke Hyatt
- Official Description (provided by the hotel):
- Great location at Valley View Mall; 2 miles from the airport, 5 miles from downtown Roanoke & 25+ restaurants within a 1 mile. Complimentary shuttle service within a 5 mile radius; including the airport.All rooms are suite style with living & sleeping areas, sofas, 42" HGTV, Free high speed WiFi throughout the hotel. Large indoor heated pool & fitness center. Complimentary hot breakfast. ... more less
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