Pro: First off, this hotel is in a very convenient location with plenty of stores/restaurants in the immediate area. The pool is nice and seems to be well maintained.
Cons: The hotel is old and not really clean. The air conditioner unit seems very old, and you need to wear earplugs at night to drown out the sound. The air coming out of the vents has a musty odor. Looking at the unit the vents are covered in dust. The whole system needs to be updated to make this hotel acceptable. As others have stated, the hotel has an "old" feel to it in contrast to other Hyatt hotels that I have stayed at.
This may be common hotel practice but I don't understand why they would use sheets that are not fitted. No one wants to end up sleeping on the bare mattress that thousands of other people have slept on when inevitably the sheets get shifted while you are sleeping or just watching tv on the bed. Some of the furniture is also badly in need of an update - the sofa had areas of suspicious stains.
The breakfast is decent, but it seemed like they were being lazy. No bananas 2 of the days there and no english muffins, which is usually a staple of hotel breakfasts. One suggestion is to figure out a better system of keeping the milk cold. It is left in large pitchers with some sort of ice underneath it, which probably keeps the bottom a little cold, but pouring it in to the bowl, I tasted warm milk.
I wanted to like this hotel as it is the only Hyatt in the area and I try to stay at Hyatt's whenever possible. There were just too many issues.
- Official Description (provided by the hotel):
- Great location at Valley View Mall; 2 miles from the airport, 5 miles from downtown Roanoke & 25+ restaurants within a 1 mile. Complimentary shuttle service within a 5 mile radius; including the airport.All rooms are suite style with living & sleeping areas, sofas, 42" HGTV, Free high speed WiFi throughout the hotel. Large indoor heated pool & fitness center. Complimentary hot breakfast. ... more less
- Reservation Options:
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- Also Known As:
- Hyatt Place Roanoke Airport/Valley View Mall Hotel Roanoke
- Hyatt Roanoke
- Roanoke Hyatt