We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Uncomfortable” 3 of 5 stars
Review of Hyatt Place Roanoke

Best prices for -
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 5 more sites!
Save
You added Hyatt Place Roanoke to your Saves list
Hyatt Place Roanoke
3.0 of 5 Hotel   |   5040 Valley View Blvd N, Roanoke, VA 24012 (Formerly AmeriSuites)   |  
Hotel website
  |  
Hotel deals
  |  
  |  
Hotel amenities
Offers & Announcements
Double Your Points
Ranked #13 of 39 Hotels in Roanoke
kiremiko99
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“Uncomfortable”
3 of 5 stars Reviewed June 14, 2013

Pro: First off, this hotel is in a very convenient location with plenty of stores/restaurants in the immediate area. The pool is nice and seems to be well maintained.

Cons: The hotel is old and not really clean. The air conditioner unit seems very old, and you need to wear earplugs at night to drown out the sound. The air coming out of the vents has a musty odor. Looking at the unit the vents are covered in dust. The whole system needs to be updated to make this hotel acceptable. As others have stated, the hotel has an "old" feel to it in contrast to other Hyatt hotels that I have stayed at.

This may be common hotel practice but I don't understand why they would use sheets that are not fitted. No one wants to end up sleeping on the bare mattress that thousands of other people have slept on when inevitably the sheets get shifted while you are sleeping or just watching tv on the bed. Some of the furniture is also badly in need of an update - the sofa had areas of suspicious stains.

The breakfast is decent, but it seemed like they were being lazy. No bananas 2 of the days there and no english muffins, which is usually a staple of hotel breakfasts. One suggestion is to figure out a better system of keeping the milk cold. It is left in large pitchers with some sort of ice underneath it, which probably keeps the bottom a little cold, but pouring it in to the bowl, I tasted warm milk.

I wanted to like this hotel as it is the only Hyatt in the area and I try to stay at Hyatt's whenever possible. There were just too many issues.

Room Tip: Probably a good idea to get a room facing the front of the hotel; back has a highway view.
See more room tips
  • Stayed June 2013, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Todd R, General Manager at Hyatt Place Roanoke, responded to this review, June 22, 2013
We are happy that you enjoyed the location and the amenities that we offered during your trip. I assure you that I will be talking with my staff to ensure the breakfast is better stocked and that our items stay refreshed. I would also like to thank you for the feedback regarding the milk and we will look into it to make sure it is staying at the right temperature. We have addressed the stains that you mentioned and we will be getting a major renovation done at the hotel. This will include replacing A/C units all new bathroom set-ups and new carpet. We hope that you give us another opportunity to fix these issues and you can see the changes on your next trip to Roanoke.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

266 reviews from our community

Traveler rating
    107
    85
    50
    19
    5
See reviews for
93
53
19
52
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (45)
Date | Rating
  • English first
  • French first
  • German first
  • Swedish first
  • Any
English first
Level Contributor
40 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed June 11, 2013 via mobile

Stayed here one night with my husband and 6 year old. It is a very clean hotel with great rooms and great staff. The room we stayed in was very comfortable. The room had a bed and couch, both were very nice. The breakfast was delicious, best hotel breakfast I have ever come across. The hot water was more just warm than hot and there was only one cartoon channel for my little one. But, all in all the good FAR outweighs the very few not so good. This is certainly a hotel to stay at again.

  • Stayed June 2013
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Todd R, General Manager at Hyatt Place Roanoke, responded to this review, June 22, 2013
Thank you for such positive feedback. We can't wait for your next visit to Roanoke and it is always a pleasure to serve you and your family. If there is anything we can do to assist in improving any of your travel needs please do not hesitate to contact me.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Atlanta
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed May 29, 2013

Apparently Hyatt Place has standardized on a new Lodge Net service. Basically this is a new way to charge parents who travel with kids more money. Gone are the days to watch your own DVD's in the room and HP doesn't include free Disney channels like competitors Courtyard Marriott. Instead the only kids channel we got "free" was the Toon Channel which is terrible. The Disney shows are 20 to 30 minutes and are $3.99 each. Bravo to the Hyatt executive who made this call. I see a future with you at JCP. Meanwhile this is my last time staying at a Hyatt (at least for 10 more years when my kids are grown and gone).

  • Stayed June 2012
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Todd R, General Manager at Hyatt Place Roanoke, responded to this review, June 10, 2013
First I would like to apologize for your frustration with the kids selection of TV channels. This is something that we are actively working on to improve all of our networking to ensure the most pleasent stay for all travelers. In addition, I would like to thank you for the positive feedback regarding our cleanliness and condition of our hotel. We hope to have your issues fixed with the tv guide and that you will visit us again with your future travel to Roanoke.

Recpectfully,

Todd R
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chesterfield, Virginia
Level Contributor
83 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
3 of 5 stars Reviewed May 28, 2013

I guess for the price and the name I expected more. I have never stayed at a Hyatt before it was my first time. The food was good for breakfast. The lay-out of the main lobby is great.
One of the elevators broke down and sense it was a holiday week end one elevator was very busy. My husband was taking a shower and I noticed the water was running all over the floor. The shower head is very powerful but the curtain does not stop the water from running over the side of the tub. I used three towels to soak it up. The pool even though it was inside the water was cold so we did not bother to go in. Parking at this location was very limited in the front of the building but there was extra at the end of the building but no information was outside to let you know there was additional parking. The bed was great the lay out of the room was nice.
Our room was on the 3erd floor right next to the elevator. It was noisy. Apparently you can hear the elevator going up and down when it is quiet. The view out our window would have been wonderful if the tree was not so high it covered the Mountain View. I like it when people take close attention to all details.
The staff was very polite and very personable.

Room Tip: I think that you could find as great a deal for less the price. I would definatly get a room away...
See more room tips
  • Stayed May 2013, traveled with family
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Todd R, General Manager at Hyatt Place Roanoke, responded to this review, June 10, 2013
I would like to apologize for your stay being so unsatisfying. We do appreciate all the feedback with the issues you had with the shower and the tree blocking your view of the mountains. We have fixed our elevator and apologize for the inconvenience when it was down. In addition I would like to thank you for the positive feedback regarding our staff, breakfast, layout of the lobby and how comfortable our beds are. I hope that you will give us another opportunity to rectify the issues that you encountered.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Oxford, North Carolina, United States
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed May 18, 2013

I travel almost every week. At a certain point this gets very old. But, once a month I have to journey over to Roanoke Va.for 3 or 4 days. New to the area,I didn't know much about it. Someone asked where I was staying and he said I should check out Hyatt Place.. I did. That was 3 years ago. I haven't stayed anywhere else since then. Everything is perfect for me. I feel safe. It's the perfect location. And every employee goes out of their way to make it feel like home. And you know what? I look forward to it!

Room Tip: Stay on a higher floor in the fall. The view is beautiful!
See more room tips
  • Stayed May 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Todd R, General Manager at Hyatt Place Roanoke, responded to this review, June 10, 2013
Thank you so much for your extended loyalty going on 3 years now. It is so satisfying to all of our staff to serve long term guests such as you. We do our best to ensure your exact words "feels like home" with all of our guests. I hope to see you soon in the coming weeks!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed May 14, 2013

Went there for a wedding. I was very happy to see that the rooms are very clean, Staff was excellant. They made us feel very welcomed. Breakfast was excellant and plenty of items to choose from. If we ever go back we will for sure stay here. Price was fair. Pool was very clean. We stayed an extra night. Everyone was super from Front Desk, Housekeeping, Maintance engineer. Very please with everything. Out side was a great place to sit by the fountain.

Thank you
Becky Dudek and family

Room Tip: There was 3 of us we got a room with 2 double beds. work great. we even had a sofa in the room. Our...
See more room tips
  • Stayed May 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Todd R, General Manager at Hyatt Place Roanoke, responded to this review, June 10, 2013
We are so happy that you came to Hyatt Place for your travel needs during such a special event. We have a great staff here and I assure you I will pass your kind words on to the team. It is our goal to have every need meet in your stay and we are happy that your family was able to enjoy the pool, breakfast and that the room was suitable for your sleeping needs with 3 guest. We can't wait to see you again if your travels ever bring you back to Roanoke.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Damariscotta, Maine
Level Contributor
34 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed May 12, 2013

This facility has the appearance of being brand new. It was a little tricky to locate because it is in/behind a large business park. I trusted my GPS and it lead us right in. There are a number of family restaurants in walking distance. The creative layout of the room was new to us and we liked it a lot. The room was clean, comfortable and (5th floor) had a wonderful view. Breakfat, in the (again) creatively designed lobby, was good and ample. A good dollar value.

  • Stayed May 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Todd R, General Manager at Hyatt Place Roanoke, responded to this review, June 10, 2013
Thank goodness for GPS!!! Our parking lot can be a little tricky with being so close to the mall and all the restaurants located so close by. We appreciate all the details that you noticed and the creativity that Hyatt has put into our brand. We hope to see you again when your travels bring you back to Roanoke.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
mm/dd/yyyy mm/dd/yyyy
Prices are for 1 room, 2 adults
Price Your Stay
Hotels you might also like...
Travelers also viewed these Roanoke hotels
5.6 mi away
Hilton Garden Inn Roanoke
2.9 mi away
The Hotel Roanoke & Conference Center, a Doubletree by Hilton Hotel
3.8 mi away
Cambria Suites Roanoke
Cambria Suites Roanoke
#2 of 39 in Roanoke
4.5 of 5 stars 545 reviews
Show Prices
Show Prices
Show Prices
0.1 mi away
Hampton Inn & Suites Roanoke Airport
0.4 mi away
Sheraton Roanoke Hotel and Conference Center
0.1 mi away
BEST WESTERN PLUS Inn at Valley View
Show Prices
Show Prices
Show Prices

Been to Hyatt Place Roanoke? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Hyatt Place Roanoke

Address: 5040 Valley View Blvd N, Roanoke, VA 24012 (Formerly AmeriSuites)
Phone Number:
Location: United States > Virginia > Roanoke
Amenities:
Beverage Selection Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#9 Business Hotel in Roanoke
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hyatt Place Roanoke 3*
Number of rooms: 126
Official Description (provided by the hotel):
Great location at Valley View Mall; 2 miles from the airport, 5 miles from downtown Roanoke & 25+ restaurants within a 1 mile. Complimentary shuttle service within a 5 mile radius; including the airport.All rooms are suite style with living & sleeping areas, sofas, 42" HGTV, Free high speed WiFi throughout the hotel. Large indoor heated pool & fitness center. Complimentary hot breakfast. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Expedia, Travelocity, Hotwire, Hyatt Hotels Corporation, Orbitz and Priceline so you can book your Hyatt Place Roanoke reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Hyatt Place Roanoke Airport/Valley View Mall Hotel Roanoke
Hyatt Roanoke
Roanoke Hyatt

Owners: What's your side of the story?

If you own or manage Hyatt Place Roanoke, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.