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“A very pleasant surprise!” 4 of 5 stars
Review of Hyatt Place Roanoke

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Hyatt Place Roanoke
3.0 of 5 Hotel   |   5040 Valley View Blvd N, Roanoke, VA 24012 (Formerly AmeriSuites)   |  
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Ranked #13 of 37 hotels in Roanoke
Mount Sidney, Virginia
Top Contributor
51 reviews 51 reviews
5 hotel reviews
Reviews in 32 cities Reviews in 32 cities
14 helpful votes 14 helpful votes
“A very pleasant surprise!”
4 of 5 stars Reviewed February 4, 2013

We were coming in town to attend a volleyball tournament that my daughter was playing in. The rooms were very clean and had lots of space. The breakfast was good but there could have been a little more variety. The indoor pool area was spacious and clean as well. I would not think twice about staying there again!

  • Stayed February 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Libby C, Director of Sales at Hyatt Place Roanoke, responded to this review, February 5, 2013
Thanks for taking your time to review our hotel. Our breakfast offerings are according to Hyatt's standards for the Hyatt Place hotels; every year they change it up a bit based on feedback from our guests.

Make your plans to stay with us if your travels or sports schedule brings you back to the Roanoke area.
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185 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (31)
Date | Rating
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English first
New England USA
Senior Contributor
33 reviews 33 reviews
7 hotel reviews
Reviews in 17 cities Reviews in 17 cities
46 helpful votes 46 helpful votes
4 of 5 stars Reviewed January 23, 2013

We've stayed in Hyatt Place hotels in California and Florida. Stayed in this one driving south along the east coast and again on the northward journey.

What we like about Hyatt Place in general: large room with two comfy beds and a fold-out couch, good wifi, nice breakfast included, prices very reasonable
What we dislike about Hyatt Place in general: the bathroom (toilet and tub/shower) is TINY. Sink is outside.
What we like about this particular Hyatt Place: convenient location not far off the interstate, staff were pleasant and efficient

  • Stayed January 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Libby C, Director of Sales at Hyatt Place Roanoke, responded to this review, February 5, 2013
Thanks for taking your time to review our hotel; it is a great product & we are in a wonderful location for travelers needing a 1/2 way point from FL/GA to the New England area.

Plan to come back to see us on your next trip!!
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Charlotte, NC
Senior Contributor
30 reviews 30 reviews
12 hotel reviews
Reviews in 17 cities Reviews in 17 cities
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed January 18, 2013

Picked this hotel after having to stay an extra night on the road. It was originally a little more than what I wanted to spend but it had dropped in price prior to booking. I have stayed at many Hyatt Places in my travels and do quite a few repeat visits in some cities. Where to begin? Reserved a King room but they only had one available on the very top floor with shoddy internet connection or a room next to an elevator (profile states no elevator or ice machine) Kudos to the front desk guy for letting me know so I switched to a room with 2 doubles. I went out and grabbed some sushi and came back to my room and watched a little tv I was watching a channel that the volume wasn't great so I had to turn it up when I went to put it down the down volume wouldn't work no big deal I got up and manually turned it down. I then proceeded to try to get on the internet and had no luck so I called the front desk and they had support call me right up and got it working (My computer would not redirect to their browser for sign in which has never happened) Went to shower in the AM the water pressure was awesome but the shower was luke warm at best. I needed to be on the road so I didn't even bother complaining. Supposedly the Hyatt Places have rolled out a new breakfast with sandwiches and waffles and the like (at least that's what they had advertised in the hotel elevator) Unfortunately this hotel must not have got the memo. At every Hyatt I have stayed at the fruit selection is usually halfway decent in the am with bananas, oranges the green apples. This place had only green apples. When I left I went to check out They always have green apples in a basket. I went to grab one and they all had soft spots. I don't mean to pick on this place but for a Hyatt that usually rates high standards this hotel was a disappointment. If I wanted this kind of experience I could have stayed at a lower level chain.

Room Tip: Don't stay until they bring their standards up
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  • Stayed January 2013, traveled on business
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Libby C, Director of Sales at Hyatt Place Roanoke, responded to this review, January 22, 2013
OH MY!
We apologize for the speed bumps you encountered while staying at our hotel. From your review it looks like we corrected a few of the issues while you were here but there were other things that were not up to the Hyatt Place standard.

Your review will be shared with our management team to let them know what you encountered.

Thank you for staying with us,
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Bigfork, Montana
Senior Contributor
37 reviews 37 reviews
9 hotel reviews
Reviews in 15 cities Reviews in 15 cities
15 helpful votes 15 helpful votes
1 of 5 stars Reviewed January 13, 2013

We stayed there to catch an early morning flight. We requested a 3:45 am wake up. The wake up came at 1 am. I interrupted conversation at the front desk when I called to say we needed a awake up at 3:45 not the 1 AM we got. We got the 3:45 wake up (we were awake anyway--couldn't go back to sleep). Checking with the airline, I learned our flight had been cancelled. My fiance called the front desk to cancel the taxi pickup. On the second call, he counted 56 rings. He went to the front desk--NO ONE WAS THERE. He searched the first floor and found kitchen staff preparing breakfast (4:15 ish). One of the kitchen ladies accompanied him to the front desk and then she went out the front door..................we assume to find hotel staff. She did not return after a minute or two. We went down for breakfast at 6 am and saw only kitchen staff. The first signs of life for front desk staff was around 6:45. We left on the airport shuttle shortly before 7 never seeing anyone to tell that NO ONE WAS MINDING THE STORE IN THE MIDDLE OF THE NIGHT. ANYTHING COULD HAVE HAPPENED.
Service is great during normal hours.........................thank God there were no emergencies when everyone was sleeping. This was our third stay here and we never had a problem, but then we have never been up in the middle of the night before. We will stay elsewhere when we have flights in/out of Roanoke.

  • Stayed December 2012, traveled as a couple
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Libby C, Director of Sales at Hyatt Place Roanoke, responded to this review, February 5, 2013
Thank you for sharing your experience; we apologize that we did not deliver the standard of service that we pride ourselves on.
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2 reviews
5 of 5 stars Reviewed January 12, 2013

Staying here for the first time and have enjoyed the staff, breakfast and pillows! My family and I are here to spend time together in the mountains. The beds and rooms are nice. The pool is fabulous especially for grade schoolers...cool temperature but a pool in the winter is great no matter what! The breakfast staff got the dishes restocked and kept the coffee and juice flowing. Well worth the price and the location is superb next to highway for easy drives to anywhere you wish to go.

Stayed January 2013, traveled with family
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Libby C, Director of Sales at Hyatt Place Roanoke, responded to this review, January 21, 2013
What a GREAT review! It is always nice to hear how much a family enjoys their time together while staying at our hotel.

Please keep us in mind for any future needs you may have; we would love to have you return.
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Aurora, Colorado
Top Contributor
51 reviews 51 reviews
7 hotel reviews
Reviews in 17 cities Reviews in 17 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed December 28, 2012

This is a great hotel right next to the mall. Traffic can be a little crazy, but it has access to major roads to get you where you need to go. There is a refrigerator in every room. I just wish there was a microwave as well. There is an indoor pool that is heated for year round use.

  • Stayed December 2012, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
lcamper, Director of Sales at Hyatt Place Roanoke, responded to this review, January 2, 2013
Thanks for taking the time to write such a great review!

Come back to see us on your trip!
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Chattanooga, Tennessee
Senior Contributor
40 reviews 40 reviews
12 hotel reviews
Reviews in 14 cities Reviews in 14 cities
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed December 27, 2012 via mobile

We were passing through to MD and grabbed a room through Priceline. We loved the room, pillowtop mattress, huge flat screen, friendly service and good breakfast. Kid friendly, convenient location... We highly recommend this hotel for all travel types.

  • Stayed December 2012
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
lcamper, Director of Sales at Hyatt Place Roanoke, responded to this review, January 2, 2013
Thanks for the great review; keep us in mind for any future trips through our area.

We appreciate your business!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hyatt Place Roanoke

Address: 5040 Valley View Blvd N, Roanoke, VA 24012 (Formerly AmeriSuites)
Phone Number:
Location: United States > Virginia > Roanoke
Amenities:
Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#6 Romantic Hotel in Roanoke
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hyatt Place Roanoke 3*
Official Description (provided by the hotel):
Great location at Valley View Mall; 2 miles from the airport, 5 miles from downtown Roanoke & 25+ restaurants within a 1 mile. Complimentary shuttle service within a 5 mile radius; including the airport.All rooms are suite style with living & sleeping areas, sofas, 42" HGTV, Free high speed WiFi throughout the hotel. Large indoor heated pool & fitness center. Complimentary hot breakfast. ... more   less 
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Also Known As:
Hyatt Place Roanoke Airport/Valley View Mall Hotel Roanoke
Hyatt Roanoke
Roanoke Hyatt

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