We stayed there to catch an early morning flight. We requested a 3:45 am wake up. The wake up came at 1 am. I interrupted conversation at the front desk when I called to say we needed a awake up at 3:45 not the 1 AM we got. We got the 3:45 wake up (we were awake anyway--couldn't go back to sleep). Checking with the airline, I learned our flight had been cancelled. My fiance called the front desk to cancel the taxi pickup. On the second call, he counted 56 rings. He went to the front desk--NO ONE WAS THERE. He searched the first floor and found kitchen staff preparing breakfast (4:15 ish). One of the kitchen ladies accompanied him to the front desk and then she went out the front door..................we assume to find hotel staff. She did not return after a minute or two. We went down for breakfast at 6 am and saw only kitchen staff. The first signs of life for front desk staff was around 6:45. We left on the airport shuttle shortly before 7 never seeing anyone to tell that NO ONE WAS MINDING THE STORE IN THE MIDDLE OF THE NIGHT. ANYTHING COULD HAVE HAPPENED.
Service is great during normal hours.........................thank God there were no emergencies when everyone was sleeping. This was our third stay here and we never had a problem, but then we have never been up in the middle of the night before. We will stay elsewhere when we have flights in/out of Roanoke.
- Also Known As:
- Hyatt Place Roanoke Airport/Valley View Mall Hotel
- Hyatt Place Roanoke Airport/Valley View Mall Hotel Roanoke
- Hyatt Place Roanoke
- Hyatt Roanoke
- Hyatt Place Roanoke Airport
- Roanoke Hyatt
- Official Description (provided by the hotel):
- Great location at Valley View Mall; 2 miles from the airport, 5 miles from downtown Roanoke & 25+ restaurants within a 1 mile. Complimentary shuttle service within a 5 mile radius; including the airport.All rooms are suite style with living & sleeping areas, sofas, 42" HGTV, Free high speed WiFi throughout the hotel. Large indoor heated pool & fitness center. Complimentary hot breakfast. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Expedia, Booking.com, Travelocity, Priceline, Orbitz, Tingo, Hotels.com, Fareportal , Venere and Agoda so you can book your Hyatt Place Roanoke Airport / Valley View Mall reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.