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“Wonderful Hotel” 4 of 5 stars
Review of Hyatt Place Roanoke Airport / Valley View Mall

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Hyatt Place Roanoke Airport / Valley View Mall
3.0 of 5 Hotel   |   5040 Valley View Boulevard North, Roanoke, VA 24012 (Formerly AmeriSuites)   |  
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Free Breakfast & WIFI
Ranked #12 of 37 hotels in Roanoke
Aurora, Colorado
Senior Contributor
46 reviews 46 reviews
7 hotel reviews
Reviews in 14 cities Reviews in 14 cities
7 helpful votes 7 helpful votes
“Wonderful Hotel”
4 of 5 stars Reviewed December 28, 2012

This is a great hotel right next to the mall. Traffic can be a little crazy, but it has access to major roads to get you where you need to go. There is a refrigerator in every room. I just wish there was a microwave as well. There is an indoor pool that is heated for year round use.

  • Stayed December 2012, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
lcamper, Director of Sales at Hyatt Place Roanoke Airport / Valley View Mall, responded to this review, January 2, 2013
Thanks for taking the time to write such a great review!

Come back to see us on your trip!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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164 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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English first
Chattanooga, Tennessee
Senior Contributor
40 reviews 40 reviews
12 hotel reviews
Reviews in 14 cities Reviews in 14 cities
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed December 27, 2012 via mobile

We were passing through to MD and grabbed a room through Priceline. We loved the room, pillowtop mattress, huge flat screen, friendly service and good breakfast. Kid friendly, convenient location... We highly recommend this hotel for all travel types.

  • Stayed December 2012
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
lcamper, Director of Sales at Hyatt Place Roanoke Airport / Valley View Mall, responded to this review, January 2, 2013
Thanks for the great review; keep us in mind for any future trips through our area.

We appreciate your business!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Washington, DC
Top Contributor
54 reviews 54 reviews
10 hotel reviews
Reviews in 18 cities Reviews in 18 cities
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed November 28, 2012

I guess I didn't do my research. I didn't know the hotel had a pool and a fridge in the room. Lots of extra's. Complementary breakfast every morning started early enough to get us on our way - a nice plus. Rooms are spacious and very nice. Beds comfortable. Staff very attentive. They also honored my online request for extra pillows. Very nice stay. Highly recommend this hotel.

  • Stayed November 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
lcamper, Director of Sales at Hyatt Place Roanoke Airport / Valley View Mall, responded to this review, January 2, 2013
It is always GREAT to hear that specail requests are being honored.

Thanks for staying with us & please come back!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
chicago
Contributor
17 reviews 17 reviews
10 hotel reviews
Reviews in 11 cities Reviews in 11 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed October 31, 2012

Stayed at the Hyatt during October 25-27, 2012 and the room was clean and the service was great. It's located near the mall where there are restaurants and stores for your pleasure. The hotel also has a van that will drop you off and pick up up at the mall. The desk attendance Ken was very helpful and friendly. If I'm ever in that area again I will definitely stay there. The breakfast was also a good value. You can't beat this for the price.

  • Stayed October 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
lcamper, Director of Sales at Hyatt Place Roanoke Airport / Valley View Mall, responded to this review, January 2, 2013
I apologize for the delay in responding; I want to thank you for taking your time to write a review & comment on our staff's customer service.

Please keep us in mind for any future trips in our area!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Carleton Place, Canada
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed October 30, 2012

Very nice rooms. Our room was divided into a sleeping area (2 double beds) plus a sitting area with a pull-out couch. Everyting was clean & updated. Rooms were also quite soundproof. Nice hot breakfast is included. They have a free shuttle bus which will drive you to any of the malls, which are close by. A very good chinese restaurant is next door to the motel.

  • Stayed October 2012, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
lcamper, Director of Sales at Hyatt Place Roanoke Airport / Valley View Mall, responded to this review, January 2, 2013
I am a little behind in responding to the reviews; I didn't want to miss the opportunity of thanking you for taking your time to post such a positive review.

Keep us in mind if you are ever in the Roanoke area again; we would love to have you stay with us a second time!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Richmond, Virginia, United States
Senior Reviewer
7 reviews 7 reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed October 24, 2012

I always stayhere when traveling on business. The staff always call you by name and are ALWAYS friend no matter what time of day or night I arrive. I have never encountered a problem. Price is right, they honor my government rate. I have requested that we begin to use their meeting facilities so that I do not have to travel from where they usual have me presenting back to my hotel. Great places to eat close by and starbucks is right around the corner not to mention on their breakfast bar!! Did I mention they are clean!!!!!

  • Stayed October 2012, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
lcamper, Director of Sales at Hyatt Place Roanoke Airport / Valley View Mall, responded to this review, January 2, 2013
Thanks for the positive review & for being a repeat guest! I apolozige for the delay in responding to your post.

Customer service makes a huge difference in business today; it is good to hear we are doing our job right!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Philadelphia, Pennsylvania
Senior Contributor
38 reviews 38 reviews
23 hotel reviews
Reviews in 24 cities Reviews in 24 cities
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed October 24, 2012

Stayed one night here on my way to NC and the place was great! Nice room, and an above average continental breakfast. I'll stay here again in a heartbeat on my way through VA. Plenty of restaurants near by and close to the highway.

  • Stayed October 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
lcamper, Director of Sales at Hyatt Place Roanoke Airport / Valley View Mall, responded to this review, January 2, 2013
Sorry for my delay in reponding to your kind review; we HOPE you will return on your next trip & thank you for sharing some of our best features.

We appreciate your business!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Hyatt Place Roanoke Airport / Valley View Mall

Also Known As:
Hyatt Place Roanoke Airport/Valley View Mall Hotel
Hyatt Place Roanoke Airport/Valley View Mall Hotel Roanoke
Hyatt Place Roanoke
Hyatt Roanoke
Hyatt Place Roanoke Airport
Roanoke Hyatt
Address: 5040 Valley View Boulevard North, Roanoke, VA 24012 (Formerly AmeriSuites)
Phone Number:
Location: United States > Virginia > Roanoke
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#13 Business Hotel in Roanoke
#13 Family Hotel in Roanoke
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hyatt Place Roanoke Airport / Valley View Mall 3*
Official Description (provided by the hotel):
Great location at Valley View Mall; 2 miles from the airport, 5 miles from downtown Roanoke & 25+ restaurants within a 1 mile. Complimentary shuttle service within a 5 mile radius; including the airport.All rooms are suite style with living & sleeping areas, sofas, 42" HGTV, Free high speed WiFi throughout the hotel. Large indoor heated pool & fitness center. Complimentary hot breakfast. ... more   less 
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