I've stayed here twice for the Mysticon convention. The hotel is what you expect for this price level and the staff really IS exceptionally friendly. However, I had a complaint because with all the hoopla over getting parking passes for your windshield, I was unable to park in the lot despite seeing many cars without the printed passes. So they didn't do anything to enforce it and at least one overnight guest (me) had to park in the overflow lot. I also do not understand why people rave about the food. I think it ranges from below average to utterly mediocre. I don't expect better at a hotel restaurant, but people who say it's awesome must have been living in the boondocks too long.Love the bartenders, though. They do a really good job despite not having the equipment a real bar would have.