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“Delivers as expected but I don't agree with the hysterical raves” 4 of 5 stars
Review of Holiday Inn Roanoke - Tanglewood

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Holiday Inn Roanoke - Tanglewood
3.0 of 5 Hotel   |   4468 Starkey Road Southwest, Roanoke, VA 24018   |  
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Ranked #10 of 38 Hotels in Roanoke
Springfield, Virginia
Senior Contributor
47 reviews 47 reviews
25 hotel reviews
Reviews in 21 cities Reviews in 21 cities
24 helpful votes 24 helpful votes
“Delivers as expected but I don't agree with the hysterical raves”
4 of 5 stars Reviewed July 27, 2014

I've stayed here twice for the Mysticon convention. The hotel is what you expect for this price level and the staff really IS exceptionally friendly. However, I had a complaint because with all the hoopla over getting parking passes for your windshield, I was unable to park in the lot despite seeing many cars without the printed passes. So they didn't do anything to enforce it and at least one overnight guest (me) had to park in the overflow lot. I also do not understand why people rave about the food. I think it ranges from below average to utterly mediocre. I don't expect better at a hotel restaurant, but people who say it's awesome must have been living in the boondocks too long.Love the bartenders, though. They do a really good job despite not having the equipment a real bar would have.

  • Stayed February 2014, traveled solo
    • 5 of 5 stars Value
    • 4 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PatelR158, General Manager at Holiday Inn Roanoke - Tanglewood, responded to this review, July 28, 2014
Dear Julie M,

Thank you for your candid feedback.

We are glad you enjoyed your stay during Mysticon. We are working very closely with Mysticon staff on making sure ample parking is available for hotel guest/s during Mysticon. We got lots of compliments during this past convention about how the parking was handled. Please accept our sincere apologies for your inconvenience.

We look forward to accommodate your lodging and parking needs for next year convention. Please don't hesitate to contact me directly if you have any concerns.

Thank you
Rohan Patel
AGM
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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251 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (44)
Date | Rating
  • Dutch first
  • English first
  • French first
  • Italian first
  • Spanish first
  • Any
English first
va beach
Senior Contributor
27 reviews 27 reviews
13 hotel reviews
Reviews in 16 cities Reviews in 16 cities
35 helpful votes 35 helpful votes
3 of 5 stars Reviewed July 24, 2014

The staff is very nice. They were all very pleasant to deal with. The outside and lobby have been updated. The halls and rooms not so much.
Our room had dirty walls and the TV was so old and had faded so much it was hard to watch.
The bed linens were old and worn out.
I do not know by what standards they measure beds but our room featured to QUEEN beds. Well maybe if you pushed them together!
Again staff was great but other than that I would probably try somewhere else next time.

  • Stayed July 2014, traveled with family
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PatelR158, Manager at Holiday Inn Roanoke - Tanglewood, responded to this review, July 25, 2014
Dear Eric1963,

We are so glad to hear that our customer service met your expectation.

We are in process of changing our remaining two double beds to queen beds and also have schedule the renovation of other public area soon.

I can assure you that your next stay will be more comfortable.

Thank you
Rohan Patel
AGM
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Graham, North Carolina
1 review
5 of 5 stars Reviewed July 20, 2014

Kim at the Front Desk is the BEST! Great service! Always very attentive and cordial. I have stayed at this location many times and I am very pleased. I am a business traveler and stay in a hotel 150 nights a year.

  • Stayed July 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PatelR158, General Manager at Holiday Inn Roanoke - Tanglewood, responded to this review, July 21, 2014
Dear Ron M,

Along with Kim the entire team of Holiday Inn Tanglewood appreciate your feedback. We look forward serving you again during your next trip in Roanoke Va.

Thank you
Rohan Patel
AGM
Report response as inappropriate
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Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed July 9, 2014

Very nice lobby with excellent staff at the front desk. From there, the rest is average, at best. Clean room with a comfy bed. Only have two complaints about this hotel. The shower pressure was not much more than a trickle. Nice, hot water, just not powerful enough for my liking. Also, there's not continental breakfast. I stay in hotels quite often and this is the first that I was provided the opportunity to eat IF I chose to pay the additional $8.95 (+tip for the waitstaff). I think the hundred dollars I invested in a place to sleep should include the breakfast.

Stayed July 2014, traveled on business
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PatelR158, Manager at Holiday Inn Roanoke - Tanglewood, responded to this review, July 15, 2014
Dear brettman,

We are glad you enjoyed our comfy bad and has pleasure to meet with our highly trained staff. I apologize for the mix up with room type.

We look forward to serve you again during your next trip.

Thank you
Rohan Patel
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Seymour,IL
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 of 5 stars Reviewed July 9, 2014

The facade is new, but inside is still dated! If you are in a wheelchair, this is NOT the place for you. Why?

1. Bed too tall (try sitting next to your kitchen table
and then try to sit on the table using only your arms).
2. Room too small to maneuver within - too much furniture. Closet almost non-existant.
3. Not enough outlets for all the chargers and unreachable in wheelchair.
4. Room VERY far from entry - long way to go in a wheelchair over thick carpet.
5. Wheelchairs do not do well with pedestal sinks.
6. There must be 18" between door (latch side) and wall as one approaches the door. Here, 6".

Basically, they tried to turn a normal room into a wheelchair accessible one - it just doesn't work.

Also, note the comment above about the bed height. We stayed in 5 different hotels - 3 Holiday Inns or Express - on this trip and ALL of them had beds which were to high. This is a common problem and must be addressed!

Also, they have eliminated the complimentary breakfast but restaurant service and food is good.

Room Tip: If in wheelchair, call the specific hotel ahead of time and confirm "wheelchair accessible room...
See more room tips
  • Stayed June 2014, traveled with family
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PatelR158, General Manager at Holiday Inn Roanoke - Tanglewood, responded to this review, July 10, 2014
Dear Douglas M,

I am sorry to hear that your stay was not upto your expectation. All Hotels has to follow ADA guidelines before we can call that room Wheelchair accessible.

I am glad to hear that you like our Restaurant and food.. we do offer one of the cheapest breakfast in town with an option to go for limited menu or All you can eat hot buffet which is highly recommended by all our guest.

We look forward to serve you again in near future.

Thank you
Rohan Patel
GM
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
O'Higgins Region, Chile
1 review
5 of 5 stars Reviewed July 9, 2014

We are staying at Holiday Inn in Roanoke VA and just met their General Manager and what a blessing it was. Having issue connecting laptop to TV ? No problem. He ran home and got his Chromecast which is what we use at home. We are staying here for long time and needed Chormecast as we left ours at home and its not going to be delivered till tomorrow. I will never share mine with anyone but for Mr. Patel we are his heroes (as we are Holiday inn guest). Hotel itself is very clean and comfortable. Food is way better than other hotels we stayed in during our trip. We will highly recommend staying here.
Thank you Mr. Patel for helping us not miss our shows.

  • Stayed July 2014, traveled with family
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lynchburg, Virginia
1 review
5 of 5 stars Reviewed July 2, 2014

I had Kim at the front desk, and she was very professional, friendly, patient, and accommodating to my special needs, since I was traveling with my 1.5 year old son. I asked for to be able to check out a little later than the usual 12:00pm, and that was not a problem.

Thank you very much

  • Stayed July 2014, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PatelR158, Manager at Holiday Inn Roanoke - Tanglewood, responded to this review, July 15, 2014
Dear ouJoshcsr,

Thank you so much for your feedback. We are glad you enjoyed your stay with us.

We look forward to serve you again in near future.

Thank You
Rohan Patel
AGM
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Roanoke - Tanglewood

Address: 4468 Starkey Road Southwest, Roanoke, VA 24018
Phone Number:
Location: United States > Virginia > Roanoke
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#7 Business Hotel in Roanoke
Price Range (Based on Average Rates): $
Hotel Class:3 star — Holiday Inn Roanoke - Tanglewood 3*
Number of rooms: 196
Official Description (provided by the hotel):
Nestled in the Blue Ridge Mountains, The Holiday Inn Hotel Tanglewood-Roanoke, has the best scenic views in the Roanoke Valley. Ideally located in beautiful Southwest Roanoke, we are just 2 miles from the Blue Ridge Parkway, and conveniently located adjacent to Rte 220 and I-581, the Roanoke Civic Center, Virginia Tech, Roanoke College, Hollins University, VA Western Community College, Smith Mountain Lake, Salem Civic Center, Historic Downtown Roanoke, Carilion Hospital, Lewis Gale Hospital, and Mill Mountain. Our hotel is the perfect location for your next business meeting or convention. Complimentary business center. Relax in the lobby by the fireplace or walk next door to Tanglewood Mall for a little shopping. Join us in the Elephant Walk Restaurant for "Comfort Foods Harvested Locally" serving Breakfast, Lunch and Dinner daily. The Elephant Walk Lounge is a great place enjoy our southern brand of hospitality and enjoy your favorite game on one of our 6 Big Screen TVs. Our beautifully renovated guestrooms were designed with the business traveler in mind. Each room has plush new linens, free WIFI, two dual-line speakerphones, extra outlets, new new carpeting and fresh new look on the walls and much more. King rooms include over sized desk with ergonomic desk chairs and sleeper sofas. All guest rooms have micro-fridges, great for family travelers. Pamper yourself in one of Jacuzzi Rooms/Suites. Priority Club Members enjoy special benefits at the Holiday Inn Tanglewood - Roanoke. Such as welcome bags & complimentary continental breakfast. ... more   less 
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Also Known As:
Holiday Inn Roanoke - Tanglewood Hotel Roanoke
Holiday Inn Tanglewood
Roanoke Holiday Inn

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