Good Bye Sheraton. I stayed at this Holiday Inn because my regular hotel in Roanoke (Sheraton) screwed up on my reservation. Boy what a great surprise. I went in to this hotel and asked front desk to speak to a manager before making reservation as we are entitled to limited budget. Manager who is authorized to override the rate was gone for the day as it was around 9:00PM but front desk quickly called him on his cell phone and help me get negotiated rate.Next thing I know that as soon as I got to my Room I got a call from same manager (Mr. Rojan) welcoming me and making sure if I was comfortable with my room and gave his cell number to contact him anytime. I never heard any hotel giving out direct access to management this way.
I was completely satisfied with my room and will rate this property 5 out of 5.
Kudos Mr. Rojan to you and your team and as promised I will make sure during our next project in Roanoke VA you will be our choice of hotel. Clean room, nice staff what else we travelers need.
- Official Description (provided by the hotel):
- Nestled in the Blue Ridge Mountains, The Holiday Inn Hotel Tanglewood-Roanoke, has the best scenic views in the Roanoke Valley. Ideally located in beautiful Southwest Roanoke, we are just 2 miles from the Blue Ridge Parkway, and conveniently located adjacent to Rte 220 and I-581, the Roanoke Civic Center, Virginia Tech, Roanoke College, Hollins University, VA Western Community College, Smith Mountain Lake, Salem Civic Center, Historic Downtown Roanoke, Carilion Hospital, Lewis Gale Hospital, and Mill Mountain. Our hotel is the perfect location for your next business meeting or convention. Complimentary business center. Relax in the lobby by the fireplace or walk next door to Tanglewood Mall for a little shopping. Join us in the Elephant Walk Restaurant for "Comfort Foods Harvested Locally" serving Breakfast, Lunch and Dinner daily. The Elephant Walk Lounge is a great place enjoy our southern brand of hospitality and enjoy your favorite game on one of our 6 Big Screen TVs. Our beautifully renovated guestrooms were designed with the business traveler in mind. Each room has plush new linens, free WIFI, two dual-line speakerphones, extra outlets, new new carpeting and fresh new look on the walls and much more. King rooms include over sized desk with ergonomic desk chairs and sleeper sofas. All guest rooms have micro-fridges, great for family travelers. Pamper yourself in one of Jacuzzi Rooms/Suites. Priority Club Members enjoy special benefits at the Holiday Inn Tanglewood - Roanoke. Such as welcome bags & complimentary continental breakfast. ... more less
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- Also Known As:
- Holiday Inn Roanoke - Tanglewood Hotel Roanoke
- Holiday Inn Tanglewood
- Roanoke Holiday Inn