We recently held an event at this hotel. The staff was great to work with except our Event Manager. Loading in and out wasn't easy as there were steps to deal with at every door near the ballroom. The sleeping rooms were great and the food in the restaurant was great. The location is close to restaurants and shopping. Everyone on the staff was great but the one person. However, due to the attitude of the Event Manager and loading problems we won't be back. We return to Roanoke in 2014 but it'll be at the Holiday Inn Valley View. Their Convention facility has level access.