I booked over 30 rooms at this joke of a hotel for my wedding guests who were coming in from out of town. Even at the discount of 89 a night, they made well over 2,500 dollars from this. They managed to book our suite we were staying in that was supposedly "reserved" for us back in March and told us they didn't know what to tell us, 2 nights before our wedding. Then, I get a call from some frantic guests saying there was no shuttle scheduled to take them to the wedding. I still had emails from the group coordinator confirming my 2 shuttles at 3, so I call and of course she doesn't work Saturdays. The lady at the desk tells me the manager will call me, and it is 2 at this point. 2:45 comes, still no call. I call back, and she says she can't help, and somehow magically the manager appears. He says they had one at 2:45, not two at 3. In so many words, I tell him he better come up with two after he says he has to leave a VM for the coordinator first. They scrounge up two shuttles and my guests arrive at 3:30. Perfect. We go back to the hotel, and they say the suite was cancelled so we can have it. We sign a receipt for 89 dollars and our account is charged 120. After a call, that was refunded as well. This was literally the only stressful thing about wedding planning, and I will never recommend this horrible hotel to anyone. They need better management and to deliver on their commitments.
- Official Description (provided by the hotel):
- Nestled in the Blue Ridge Mountains, The Holiday Inn Hotel Tanglewood-Roanoke, has the best scenic views in the Roanoke Valley. Ideally located in beautiful Southwest Roanoke, we are just 2 miles from the Blue Ridge Parkway, and conveniently located adjacent to Rte 220 and I-581, the Roanoke Civic Center, Virginia Tech, Roanoke College, Hollins University, VA Western Community College, Smith Mountain Lake, Salem Civic Center, Historic Downtown Roanoke, Carilion Hospital, Lewis Gale Hospital, and Mill Mountain. Our hotel is the perfect location for your next business meeting or convention. Complimentary business center. Relax in the lobby by the fireplace or walk next door to Tanglewood Mall for a little shopping. Join us in the Elephant Walk Restaurant for "Comfort Foods Harvested Locally" serving Breakfast, Lunch and Dinner daily. The Elephant Walk Lounge is a great place enjoy our southern brand of hospitality and enjoy your favorite game on one of our 6 Big Screen TVs. Our beautifully renovated guestrooms were designed with the business traveler in mind. Each room has plush new linens, free WIFI, two dual-line speakerphones, extra outlets, new new carpeting and fresh new look on the walls and much more. King rooms include over sized desk with ergonomic desk chairs and sleeper sofas. All guest rooms have micro-fridges, great for family travelers. Pamper yourself in one of Jacuzzi Rooms/Suites. Priority Club Members enjoy special benefits at the Holiday Inn Tanglewood - Roanoke. Such as welcome bags & complimentary continental breakfast. ... more less
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- Also Known As:
- Holiday Inn Roanoke - Tanglewood Hotel Roanoke
- Holiday Inn Tanglewood
- Roanoke Holiday Inn