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“Great stay!” 5 of 5 stars
Review of Holiday Inn Roanoke - Tanglewood

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Holiday Inn Roanoke - Tanglewood
3.0 of 5 Hotel   |   4468 Starkey Road Southwest, Roanoke, VA 24018   |  
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Ranked #11 of 37 hotels in Roanoke
Hadley
Senior Reviewer
6 reviews 6 reviews
Reviews in 5 cities Reviews in 5 cities
1 helpful vote 1 helpful vote
“Great stay!”
5 of 5 stars Reviewed July 10, 2013 via mobile

We stayed in a suite and were very pleased with the room. Our dinner was great, service was fantastic. The bartender was great. Breakfast was great and the service was great. We would stay here again.

  • Stayed June 2013
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Paul W, Front Office Manager at Holiday Inn Roanoke - Tanglewood, responded to this review, July 16, 2013
Thanks so much for staying with us, and for letting us know how much you enjoyed your time here. I'm most pleased to see that you enjoyed the Elephant Walk Restaurant and Lounge, the staff there works especially hard to make sure everyone walks out happy! I will be sharing this information with them at our upcoming meeting and let them know how pleased you were with their service!

Thanks again
Travel Safe
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191 people have reviewed this hotel

Traveler rating
    73
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    35
    15
    10
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32
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (31)
Date | Rating
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English first
Somerset, New Jersey
Senior Contributor
32 reviews 32 reviews
18 hotel reviews
Reviews in 21 cities Reviews in 21 cities
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed July 9, 2013

Easy to get to...pets allowed, though the fee is an astronomical $35!!! Building is under renovations. Room was quiet. I had three small bites on me when I woke in the morning, I do not want to speculate as to their origin. Erin, at the front desk was very pleasant. If you are not advised, Priority club breakfast is up on the 5th floor, and minimal.

Room Tip: All pet rooms are on the 2nd floor.
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  • Stayed July 2013, traveled with family
    • 3 of 5 stars Sleep Quality
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Paul W, Front Office Manager at Holiday Inn Roanoke - Tanglewood, responded to this review, July 16, 2013
Thanks for your time in reviewing our property. We love having guests bring their pets, and hope that you'll stop by with us again next time you're in town. Erin with be excited to hear that he made your stay a little more comfortable. We do offer a free continental to our IHG Rewards Members Monday-Friday, as well as a spectacular buffet in our restaurant!

Thanks again for your time,
Travel Safe
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Pittsburgh
Senior Contributor
29 reviews 29 reviews
29 hotel reviews
Reviews in 29 cities Reviews in 29 cities
72 helpful votes 72 helpful votes
4 of 5 stars Reviewed July 4, 2013

Stayed here twice in June and both times it was good. The room was nice and the check in was friendly and efficient. The lounge and restaurant were not bad but perhaps a bit below typical Holiday Inn. It seemed a bit understaffed. Overall a good experience however.

  • Stayed June 2013, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Paul W, Front Office Manager at Holiday Inn Roanoke - Tanglewood, responded to this review, July 16, 2013
Thank you for taking the time to let us know how we're doing! I'm so glad to hear that you enjoyed your stay with us. It's nice to see that the staff impressed you, we pride ourselves on providing excellent service for each and every guest that stays with us. We look forward to seeing you again soon!

Thanks again
Travel Safe
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Atlanta, Georgia
Senior Contributor
41 reviews 41 reviews
14 hotel reviews
Reviews in 25 cities Reviews in 25 cities
30 helpful votes 30 helpful votes
4 of 5 stars Reviewed July 2, 2013

The room was comfortable, and the only two things I was disappointed about was the lack of help in cancelling an on-line prepaid room I didn't need (Other hotels worked with me when our daughter had to cancel) and that the ice maker didn't work on the fifth floor. Other than that, the room was comfortable and reasonably dark at night. The parking is pretty inadequate, at least on weekends. I would stay there again, though, because at $54 per night it was great value.

  • Stayed June 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Paul W, Front Office Manager at Holiday Inn Roanoke - Tanglewood, responded to this review, July 16, 2013
Thank you for staying with us and for taking the time to let us know how we're doing. It's nice to hear that you were comfortable while you were here, we strive to create an atmosphere that provides clean and pleasant experience for each and every guest. We look forward to seeing you again soon!

Thanks again!
Travel safe.
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Michigan
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed July 1, 2013

Hotel is clean, but showing signs of age. Most ice machines did not work on our side of the hotel. The one that did work made an annoyingly loud noise that had to disturb guests in rooms near the machine.

  • Stayed June 2013, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Paul W, Manager at Holiday Inn Roanoke - Tanglewood, responded to this review, July 16, 2013
Thank you for your recent stay and for taking the time to review our property. We value all guest feedback and are excited each time we hear from our guests. I'm sorry about the problem you had with the ice machine, and that is being looked into. I'm glad to see that the hotel was cleaned to your standards as this is an area that we have spent countless hours training in the past years, it's nice to see that paying off. I hope that you get to stay with us again soon, and would love to speak to you further.

Thank you again,
Travel Safe
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Huntersville, North Carolina
Senior Contributor
26 reviews 26 reviews
7 hotel reviews
Reviews in 10 cities Reviews in 10 cities
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed June 27, 2013

The Holiday Inn at Tanglewood in Roanoke VA is at a great location. 5 minutes from lots of restaurants and a mall. The room we had was very clean and almost everything including the refrigerator was in working order. The interior halls were clean as was the lobby area. The pool was clear and refreshing.
The only disappointments were a HD TV that pixelated often and the lack of an included breakfast. To be fair they do offer a "Priority Member" cold breakfast on mon-fri. it was adequate. The $10 hot breakfast seemed a bit over priced so we passed on it.
The desk staffers were very courteous.
All in all - a good place at a reasonable price.

Room Tip: ask for a hot breakfast voucher at check in - they seem to be happy to hand out a limited number as...
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  • Stayed June 2013, traveled with friends
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Paul W, Front Office Manager at Holiday Inn Roanoke - Tanglewood, responded to this review, July 5, 2013
Thank you for taking your time to let us know how we did! I'm glad that the IHG Loyalty Club Breakfast was adequate for you, and we also offer an all-you-can-eat buffet 7 days a week in the Elephant Walk Restaurant. It's also nice to hear that our staff delivered on our promise of offering excellent service to every guest.

Thank you again,
Travel Safe
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Ann Arbor, Michigan
Senior Contributor
32 reviews 32 reviews
30 hotel reviews
Reviews in 24 cities Reviews in 24 cities
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed June 26, 2013

I was a guest at this hotel for just one night. But, I was very satisfied with this great hotel. It is convenient to the Interstate,airport, restaurants,business areas. I was really impressed with the views from this hotel. Quite stunning! The rooms were quite comfortable and clean. The staff was pleasant and friendly. Strong recommend for this hotel!!

  • Stayed June 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Paul W, Front Office Manager at Holiday Inn Roanoke - Tanglewood, responded to this review, July 5, 2013
Thank you so much for you kind words! We are all so glad you enjoyed your stay. We do offer the greatest views of the Blue Ridge Mountains anywhere in the valley, and our property just finished a beautiful renovation! I'm happy that you were impressed with our staff as well, we take pride in providing excellent service to each guest and its nice to see that we did so for you! Please stop by and see us again the next time you're in town!

Travel Safe
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Holiday Inn Roanoke - Tanglewood

Also Known As:
Holiday Inn Roanoke - Tanglewood Hotel Roanoke
Holiday Inn Roanoke - Tanglewood Hotel
Holiday Inn Tanglewood
Holiday Inn Roanoke
Roanoke Holiday Inn
Address: 4468 Starkey Road Southwest, Roanoke, VA 24018
Phone Number:
Location: United States > Virginia > Roanoke
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Best Value Hotel in Roanoke
#7 Business Hotel in Roanoke
#14 Family Hotel in Roanoke
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Holiday Inn Roanoke - Tanglewood 3*
Official Description (provided by the hotel):
Nestled in the Blue Ridge Mountains, The Holiday Inn Hotel Tanglewood-Roanoke, has the best scenic views in the Roanoke Valley. Ideally located in beautiful Southwest Roanoke, we are just 2 miles from the Blue Ridge Parkway, and conveniently located adjacent to Rte 220 and I-581, the Roanoke Civic Center, Virginia Tech, Roanoke College, Hollins University, VA Western Community College, Smith Mountain Lake, Salem Civic Center, Historic Downtown Roanoke, Carilion Hospital, Lewis Gale Hospital, and Mill Mountain. Our hotel is the perfect location for your next business meeting or convention. Complimentary business center. Relax in the lobby by the fireplace or walk next door to Tanglewood Mall for a little shopping. Join us in the Elephant Walk Restaurant for "Comfort Foods Harvested Locally" serving Breakfast, Lunch and Dinner daily. The Elephant Walk Lounge is a great place enjoy our southern brand of hospitality and enjoy your favorite game on one of our 6 Big Screen TVs. Our beautifully renovated guestrooms were designed with the business traveler in mind. Each room has plush new linens, free WIFI, two dual-line speakerphones, extra outlets, new new carpeting and fresh new look on the walls and much more. King rooms include over sized desk with ergonomic desk chairs and sleeper sofas. All guest rooms have micro-fridges, great for family travelers. Pamper yourself in one of Jacuzzi Rooms/Suites. Priority Club Members enjoy special benefits at the Holiday Inn Tanglewood - Roanoke. Such as welcome bags & complimentary continental breakfast. ... more   less 
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