My husband stays here often for business and they are always accommodating. We came in late (11pm) on a Friday evening. We did not make a reservation, given it was a last minute trip and we were only staying one night. The front desk staff was very friendly but informed us they only had one room left that night (Jacuzzi suite). They had received lots of snow the day before and due to power outages, the local hotels had filled up. We paid for and stayed in a Jacuzzi suite, which was ok. Luckily we were not looking for anything fancy. The in-room jacuzzi was nice, but the room had areas that needed repair in the ceiling and bathroom. The shower drain was pulled out and looked very unclean. But the bed was comfortable and having two tv's was nice! We received two complimentary breakfast tickets. The omelette and waffle station was great and the breakfast staff was so kind, they even gave us coffee to go! All in all, the staff was very friendly, room was comfortable, but there was alot of remodeling being done during the day (lots of noise/construction vehicles, etc.) One last thing, I requested a late check out since my husband would be working, I wanted to stay in the hotel and relax the next day. They allowed us to check out at 1pm with no issues and no extra charge!