Although I never got to stay there I was deeply disappointed to be charged a $100.00 cancellation fee. I was suppossed to arrive the weekend of Hurricane Sandy and quickly had to change plans. When I called, I explained that due to the hurricane and everything going on here on Long Island I forgot to cancel. I was pretty much toldtoo bad. I am coming back to Roanoke at the end of January to visit my dying brother, which was the initial reason for my first planned trip there in October, but will not stay here. I think under he circumstances a little compassion would have been nice. Enjoy the free $100.00 you got from me.

Website directions very misleading, Exit 143 off I-81 to exit Franklin Rd. What they don't say is Exit 143 takes you onto I 581 and you must travel 10 miles to the Franklin Rd exit. If you are not familiar with the area it is very misleading, as we wanted to be right off I-81. When we arrived late Sunday afternoon the desk clerk was laying on the couch in the lobby talking to a gentleman but she did get up to go behind the desk to check us in. When we explained to her about the directions and how it took us 30 minutes off I-81 her reply was we are off I 581,duh. Pretty poor customer service. My husband went back later to check how to get back in the morning and the gentleman the clerk had been talking to in the lobby gave him the correct directions. In the AM the clerk was very friendly, greeted us and asked us to advise the hotel if the directions were incorrect, so we are advising they are not very clear. Bathroon fan in room very noisy, room was average. Mexican restaurant next door great food and service. Would not say here again due to location.(not off I-81)

I booked a room on their online web site for 2 nights ( Thurs and Fri), using my credit card. We We checked in, showed our confirmation email that listed our names, type of room, dates and total price, which was $136. including taxes. The room was as advertised, but, on the morning we were to leave, a piece of paper was slipped under our door stating " special room rate...$99 Thursday, $108 Friday, plus taxes. There was no total on the paper, nor the amount of taxes. I went to the front desk clerk to question changing the rate after we had paid and stayed... charging retroactively. I was told that this was now the cost of the room. I asked to speak to the manager, and the clerk phoned her. The manager said she would look into it after the weekend. I said I wanted this resolved today, she hung up.. A few days later, we are home from our vacation and i check our credit card online . I find that on `0/6 Sleep Inn charged our card $136, on 10/8 Sleep Inn charged $99, on 10/10 , $108. We stayed at Sleep Inn, 10/4 and 10/5, leaving the morning of the 6th. BEWARE, they raise the rates after you pay and keep charging your card. Yes, we contacted the credit card company and they took care of it.... but it was a hassle. Be careful, after you stay check several times to see what they charge your card. Be sure it is what you agreed to when you booked.

I am from Southern Indiana and I was in a motor vehicle accident outside of Roanoke, VA, where my vehicle was totaled and I was taken to the hospital. I was released from the hospital late the night of the accident. The hospital gave me a list of hotels/motels in the local area. I called several places but I really couldn't afford a lot. I spoke to Chris at the Sleep Inn Tanglewood on the phone and I asked him if they could give me a discount due to the fact of just getting out of the hospital. Chris was very polite and helpful. I was in a lot of pain and very out of it but Chris was so pleasant and reassuring. I had to wait to make arrangements for someone to come pick me up as I had to have a person with a pickup to go to the towing yard where my vehicle was taken and clean out all of my personal property. The staff of the Sleep Inn was very friendly and very helpful during my 3 nights stay. The room was very clean and comfortable, the breakfast was good, it was an excellent experience especially concerning the situation I was in. Thank you!!!