Website directions very misleading, Exit 143 off I-81 to exit Franklin Rd. What they don't say is Exit 143 takes you onto I 581 and you must travel 10 miles to the Franklin Rd exit. If you are not familiar with the area it is very misleading, as we wanted to be right off I-81. When we arrived late Sunday afternoon the desk clerk was laying on the couch in the lobby talking to a gentleman but she did get up to go behind the desk to check us in. When we explained to her about the directions and how it took us 30 minutes off I-81 her reply was we are off I 581,duh. Pretty poor customer service. My husband went back later to check how to get back in the morning and the gentleman the clerk had been talking to in the lobby gave him the correct directions. In the AM the clerk was very friendly, greeted us and asked us to advise the hotel if the directions were incorrect, so we are advising they are not very clear. Bathroon fan in room very noisy, room was average. Mexican restaurant next door great food and service. Would not say here again due to location.(not off I-81)
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- Also Known As:
- Sleep Inn Tanglewood Hotel Roanoke
- Sleep Inn Roanoke
- Roanoke Sleep Inn