I booked a room on their online web site for 2 nights ( Thurs and Fri), using my credit card. We We checked in, showed our confirmation email that listed our names, type of room, dates and total price, which was $136. including taxes. The room was as advertised, but, on the morning we were to leave, a piece of paper was slipped under our door stating " special room rate...$99 Thursday, $108 Friday, plus taxes. There was no total on the paper, nor the amount of taxes. I went to the front desk clerk to question changing the rate after we had paid and stayed... charging retroactively. I was told that this was now the cost of the room. I asked to speak to the manager, and the clerk phoned her. The manager said she would look into it after the weekend. I said I wanted this resolved today, she hung up.. A few days later, we are home from our vacation and i check our credit card online . I find that on `0/6 Sleep Inn charged our card $136, on 10/8 Sleep Inn charged $99, on 10/10 , $108. We stayed at Sleep Inn, 10/4 and 10/5, leaving the morning of the 6th. BEWARE, they raise the rates after you pay and keep charging your card. Yes, we contacted the credit card company and they took care of it.... but it was a hassle. Be careful, after you stay check several times to see what they charge your card. Be sure it is what you agreed to when you booked.
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- Also Known As:
- Sleep Inn Tanglewood Hotel Roanoke
- Sleep Inn Roanoke
- Roanoke Sleep Inn