I have dined at Big Bowl many times. I always get a selection from their Stir Fry bar. They have a couple of vegan sauces to pick from - I usually go with the Vegetarian Ginger Soy sauce, but I have also had the Vegetarian Green Curry sauce.
I understand that mistakes can happen - we're all human. It has happened more than once in the past, and I have made them aware, but I've let it go - and dined there again.
Today, we ordered the Stir Fry bar, picking the Vegetarian Ginger Soy sauce, and brown rice. We also ordered the Spicy Thai Green Vegetable Curry with brown rice.
The latter came out with white rice instead of brown rice, which isn't a big deal. They were happy to provide brown rice.
But the Stir Fry order was the cause for real concern. After both my son and I took a couple of bites from this dish, I noticed the peanuts - and realized that they had prepared the dish with the Kung Pao sauce. I made our waitress aware. I know she took the order correctly, because I saw the slip I dropped off after picking my vegetables. It was the chef that made a mistake.
The cause for concern is that my son is allergic to peanuts. Not to the degree that he can't be around them - I can eat peanuts or a peanut butter and jelly sandwich next to him, and he will be just fine. But he ate a couple peanut m&m's once and ended up in the emergency room, all covered in hives.
To their credit, the manager was very apologetic and offered to comp our meal when I spoke with him. But I told him that this has happened one time too many. And we are done dining here.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.