Overall did not have a good experience. I called two weeks in advance to reserve table for 14. Asked about private or semi-private room. Was told banquet manager would call. One week later and no call. My guess is that the person who took my first call did not write it down – she did not seem to be listening very well. I went to the restaurant’s web site and completed a banquet request form. I also completed a reservation via Open Table since I had not received a call back. Three days from event and still no call back on banquet request. Called to confirm reservation and ask about room. Was told no private room available due to busy night, which is understandable. Received confirmation email on table reservation. The banquet manager called the day of the reservation to confirm no private room available, but that we would be in a semi-private room with another group – OK.
Night of event. Four or five of our group arrived ½ hour early and were seated, which was nice. The waiter was very friendly. Throughout the evening the drinks took on average 10+ minutes to be served, which is slow. When main group arrived we ordered and the meal came at an acceptable time (15-20 minutes).
Food quality was good – I would say 2.5 out of 5 stars. Value not so good. I had a $28 entrée and the portion size was very small compared to similar entrée at similar price at another restaurant in the same category as M&S. I left hungry.
Halfway through the meal the temperature in the room started to drop. It got so cold people put their jackets on. I spoke to the waiter who initially said nothing could be done, but then asked a manager to turn on the heat, which they did, but it did not warm up by the time we left. It was interesting to note another waiter walked into our room and said, “Man, it is cold in here”. My thought is that they shut the heat off early to save utilities, but it was only 7:30 PM. They should not turn off the heat until the room is clear. Poor management decision.
Summary – Good Food – Poor Value – Poor Management (Due to slow call-back and heating decision). I definitely will not use this restaurant for a future group event.
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