First and foremost, I was not expecting the level of great service my family and I have experienced in this hotel. As a current front desk agent for the Ritz-Carlton, I was trained to provide my guests with genuine care and comfort and provide the finest personal service and facilities. That being said, the pride I had with my company naturally diminished the view i had on others within the hospitality industry. I had the attitude of a prestigious chef walking through a mall food court. My parents previously have been staying in this hotel due to complications with housing, and so far they have been extremely happy. They felt comfortable with the front desk staff and explained to me how they've maintained a personable relationship with them as well. I have felt at home since the first day I checked in. One of the front desk associates was new at the time, and he's always had a warm, welcoming personality every time I was to ask for help. Whenever I or my partner needed something, the associates would make it a point to stop by our room, even if it were to drop off a towel or some sheets. The location is great, Chick-Fil-A and Chipotle are minutes away (that alone is why I would rate this hotel Five Stars haha) and public transportation in the area is amazing, considering I no longer have a vehicle. For a long stay, comfort is my main priority. Not only am I comfortable, I feel at home. The only downfall is housekeeping. I’m not sure if it’s a miscommunication, but I’ve went weeks without proper housekeeping. I would hear a knock on the door in the morning while I’m still in bed, I'd hear the door open then softly close in my sleep, then wake up knowing that housekeeper is not going to come back for another week. We've contacted the front desk about housekeeping but have still missed the service somehow. All I really need are some fresh towels and the carpet vacuumed, but it’s difficult even getting just that. Other than that, this great hotel, especially for long stay and would definitely recommend it.
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- Also Known As:
- Homestead Studio Suites - Reston Hotel Reston
- Extended Stay America Reston