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“Great for those who travel often” 5 of 5 stars
Review of Extended Stay America - Washington, D.C. - Reston

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Extended Stay America - Washington, D.C. - Reston
2.0 of 5 Hotel   |   12190 Sunset Hills Road, Reston, VA 20190 (Formerly Homestead Studio Suites)   |  
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Ranked #1 of 4 hotels in Reston
Reston, Virginia
1 review
1 helpful vote 1 helpful vote
“Great for those who travel often”
5 of 5 stars Reviewed November 16, 2013

Being an avid traveler for work commitments, I've stayed at a few venues of the course of the past several years and I must say this specific hotel delivers on its promise for delivering customer service and quality. For reasonable rates, one benefits from the ideal hotel location situated about two blocks from Reston Town Center, several miles from the Dulles Corridor and two exits away from Dulles Airport. It's a mix of getting your needs and wants in one place, with a fair balance of a short commute to business meetings and social networking venues. Whether you're dropping by for five days or five months, this is a property worth exploring. From personal experience, all questions and requests are addressed within a timely manner, promptly and diligently. One can tell that management works very well with its staff to achieve a common goal, delivering quality service encouraging people to come back. I feel the need to emphasize the friendly staff, it definitely contributes to the overall traveling experience.

Room Tip: It never hurts to let the manager on duty or the staff know that you have a particular room preferen...
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  • Stayed May 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager_11525, General Manager at Extended Stay America - Washington, D.C. - Reston, responded to this review, November 19, 2013
Thank you for your review about our hotel. We are delighted you were able to take advantage of our location. We also take sincere pride in providing welcoming and genuine service tailored to each individual guest and their specific needs. As you mentioned, we are passionate in going above and beyond to create the personal touch that makes an exceptional stay, and are thrilled we delivered.

Again, we thank you for sharing your experience with us, and will be sure to pass on the positive feedback to all the staff involved in making your stay great.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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166 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (37)
Date | Rating
  • English first
  • Russian first
  • Spanish first
  • Any
English first
Reston, Virginia
1 review
5 of 5 stars Reviewed November 14, 2013

I am a frequent stay in the Reston area, and have stayed at many of the are hotels in the last 5 years. I must admit that I am always happy to return to this property. great location with dining and on the local bike trail it's a nice place to stay. Patrick or Ashley always give me a warm welcome to get my stay off to a good start. The rehab of the hotel has greatly improved the appearance and cleanliness of the rooms. The rooms now are bright and beds inviting. I look forward to my next stay.

  • Stayed November 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager_11525, General Manager at Extended Stay America - Washington, D.C. - Reston, responded to this review, November 19, 2013
Al - Thank you so very much for your glowing review of our hotel. I am so happy to hear that our staff was able to assist you, and will be sure to thank them . I am also glad you enjoyed our location, with easy access to fine dining, fast food restaurants, stores across the street and more,

Thank you again. We hope that you will come back and join us again sometime soon.
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Charleston, South Carolina
1 review
5 of 5 stars Reviewed November 11, 2013

I was looking for a cheap place to stay near Dulles Airport for a night and found extended stay. Patrick at the front desk and made sure we were taken care of. My wife was pregnant so he made sure we had a king bed and it was non smoking. He even got me ice from HIS ice machine before I left the lobby. Would definitely recommend.

  • Stayed November 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager_11525, General Manager at Extended Stay America - Washington, D.C. - Reston, responded to this review, November 19, 2013
Neil - Thank you for taking the time to write a review of your stay. We are pleased to hear that you and your Wife enjoyed your non-smoking, clean room as well as our hotel's location. As well, I am glad that our staff provided you with such great service. Your comments about Patrick are much appreciated and will be shared.

Thank you again for your feedback. We hope to see you again in the future!
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Reston, Virginia
1 review
5 of 5 stars Reviewed November 8, 2013

While I am out of town on a Civil engineering water project the time away from home put me in a difficult position of being away from my important operations of running my household.
I now know I can trust the help of Patric in the Reston VA Extended Stay as he has been one of the key members of the customer service team who has kept me current in performing my tasks by: Letting me email important documents to be printed; letting me receive important mail and packages. Giving me time saving locations and directions to needed locations.
I am now automatically depending on the incredibly helpful team to make my life away from home while on this vital Water project an easy transition.
~My Thanks to Extended Stay Reston Virginia~

Room Tip: Ask for your proffered room as you check in
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  • Stayed September 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager_11525, General Manager at Extended Stay America - Washington, D.C. - Reston, responded to this review, November 13, 2013
Thank you for taking the time to write a review of your stay. We are pleased to hear that you enjoyed your stay with us . We strive to make our guests experience feel like their "home away from home".Your comments about Patrick is much appreciated. We will be sure to inform him of the hard work and dedication to making your stay memorable and satisfying.
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reston
1 review
5 of 5 stars Reviewed November 4, 2013

When me and my family first saw this place. we were already amazed. the property was great. even doing renovations! staff was beyond friendly. and in such a great area. everything changed once we got a room... it got even better! rooms are very clean and very roomy. our room even has a small divider type thing between the bed and couch so its like we have our own little living room. whenever we had questions the staff were always fast and on point. they enjoy being able to assist you. especially Fares, he is everywhere. in a good way! I see him doing nothing but work. this is a place many people can call home for awhile. no complaints whatsoever and the price is unbeatable.

  • Stayed October 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager_11525, General Manager at Extended Stay America - Washington, D.C. - Reston, responded to this review, November 6, 2013
I would like to thank you on behalf of my team at the Extended Stay America Reston for your kind comments on our performance and your experience during your stay.
We know that when traveling our guests have many options to choose from and we value and deeply appreciate your loyalty and support. Your comments have been communicated to all our associates and posted on our bulletin board as a reminder of how much we can impact our guests in a positive way and a job well done.

Every single employee of this hotel prides themselves in the quality of their work striving for 100% guest satisfaction to exceed our guests and their families’ expectations every day. We appreciate that you pointed out Fares , who is a point of pride for us. We will look forward to welcoming you on your next stay.
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Reston, Virginia
1 review
5 of 5 stars Reviewed November 3, 2013

Nice place to stay with convenient of right size room, small kitchen, microwave and good size refrigerator. Staff are very friendly and helpful and housekeeping does excellent job in cleaning room once a week. The person on the staff there who I was very pleased with is their Manager Fares and he is very professional and helps guests with requests for pleasant stay. Best thing is property is close to Reston town center with free access to YMCA GYM.

  • Stayed August 2013, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager_11525, General Manager at Extended Stay America - Washington, D.C. - Reston, responded to this review, November 6, 2013
Thank you for reviewing our hotel. We are delighted you were able to take advantage of our location and enjoy our amenities. We take sincere pride in providing welcoming and
genuine service tailored to each individual guest and their specific needs. As you mentioned, we are passionate in going above and beyond to create the personal touch that
makes an exceptional stay, and are thrilled we delivered.

Once again, thank you for your comments. We hope you will choose to stay with us again in the future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Colorado Springs, Colorado
1 review
4 of 5 stars Reviewed November 3, 2013 via mobile

Overall a great hotel.
Very helpful staff, quiet. Clean and comfortable rooms. Some of the best pillows I have laid my head on. Location is great, lots to see and do in a short drive. Plenty of shopping,sites and 2 casinos nearby.

  • Stayed November 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager_11525, General Manager at Extended Stay America - Washington, D.C. - Reston, responded to this review, November 6, 2013
We thank you for taking the time out of your day to share your thoughts with us about your recent stay. We are thrilled to hear you enjoyed your experience and were able to take
advantage of our great location. We recently changed all the beds and pillows at our property and are glad to know that they are a success.

Thank you again for taking the time to share your experience and we look forward to welcoming you back to our hotel soon!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Extended Stay America - Washington, D.C. - Reston

Address: 12190 Sunset Hills Road, Reston, VA 20190 (Formerly Homestead Studio Suites)
Phone Number:
Location: United States > Virginia > Fairfax County > Reston
Amenities:
Business Center with Internet Access Free Parking Wheelchair access
Hotel Style:
Ranked #1 of 4 hotels in Reston
Price Range (Based on Average Rates): $
Hotel Class:2 star — Extended Stay America - Washington, D.C. - Reston 2*
Reservation Options:
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Also Known As:
Homestead Studio Suites - Reston Hotel Reston
Extended Stay America Reston

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