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“Everything I was looking for in an extended stay hotel!” 4 of 5 stars
Review of Extended Stay America - Washington, D.C. - Reston

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Extended Stay America - Washington, D.C. - Reston
2.0 of 5 Hotel   |   12190 Sunset Hills Road, Reston, VA 20190 (Formerly Homestead Studio Suites)   |  
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Ranked #1 of 4 hotels in Reston
Chicago, Illinois
1 review
“Everything I was looking for in an extended stay hotel!”
4 of 5 stars Reviewed August 7, 2013

This hotel met all of my needs. The room was clean, well furnished and everything worked. I stayed for about 3 months and it met all of my needs at a fair price. The hotel staff (Fares, Brittany and Ashley) were awesome. They knew my name and always accommodated my needs. Free internet (a bit slow) and the free full gym facility next door is an awesome perk. You dont get daily housekeeping and some of the other frills of top named hotels, but you arent paying those prices either. Everyone has different tastes and expectations, but you will get a clean room to stay at a very fair price.

  • Stayed July 2013, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager_11525, General Manager at Extended Stay America - Washington, D.C. - Reston, responded to this review, August 14, 2013
Thank you for taking the time to write a review of your stay. I'm so pleased to hear that you enjoyed your stay with us for three months. We strive to make our guests experience very positive and joyful as well as making this feel like their "home away from home". It is very rewarding to know we were able to do that for you.

Thank you again for your kind words. The staff and I would love to provide you with another comfortable stay in the future.
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167 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (37)
Date | Rating
  • English first
  • Russian first
  • Spanish first
  • Any
English first
Morganville, New Jersey
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed August 7, 2013

I have stayed in this hotel multiple times in the last few months and have not experienced any problem. The staff is extremely friendly and accommodating. On occasions when I requested certain room preferences, they were granted. Also, I once had a problem with the room TV, it was addressed immediately after my reporting it past 11 PM! While everyone is very friendly and helpful, the staff I would like to particularly recognize for their excellent customer service are: Ashley, Brittany & Fares.

The location of the hotel is very convenient. Many Reston/Herndon corporate offices are within few miles. There are a number of restaurants and fast food outlets within walking distance. The Reston town center is also in the vicinity.

The hotel is old and worn out. Although with the abovementioned features the hotel offers an excellent value for money, it could greatly benefit from some building renovation and upgrades (room furniture, bathrooms, kitchen appliances, etc.).

  • Stayed August 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager_11525, General Manager at Extended Stay America - Washington, D.C. - Reston, responded to this review, August 9, 2013
Thank you for your review of our hotel and for your continued loyalty. It is through our guests satisfaction and feedback that we are able to work everyday towards exceeding expectations and achieving new levels of service. Your comments about our associates are much appreciated. We will be sure to inform them of the hard work and dedication to making your stay memorable and satisfying.

We hope you will choose to stay with us again in the future!
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Sao Paulo, SP
Contributor
13 reviews 13 reviews
4 hotel reviews
Reviews in 3 cities Reviews in 3 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed August 5, 2013

Well located in front of a Target store and many fast food stores (no McDonalds or Burger King), and very near from downtown and offices such as Microsoft. The room is spacious, good TV, free wi-fi, mocrowave oven, mini fridge and all you need for a long stay. They clean the room once a week but you can ask for an extra cleaning if necessary or to exchange towels our of shceduled days.
Most of the guests are the workers of the offices around the hotel and some of them stayed together with their family.
There is not a practial bus line so you depend on taxi or rent a car to move on the city, but the distances involved are very short.
The front desk team is very helpful to get a taxi or get directions.
I recommend for hotel for temporary work in the city.

Room Tip: All rooms are far enough from the road so you will not be annoyed by traffic noise. If you are carry...
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  • Stayed October 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager_11525, General Manager at Extended Stay America - Washington, D.C. - Reston, responded to this review, August 6, 2013
Ricardo - Thank you for taking a moment from your day to write a review of our hotel and share your recent experience with us. Your feedback is appreciated as we constantly work to find ways to delight our guests. I am happy to hear that the front desk staff were able to assist you properly and that you truly enjoyed all of the amenities our hotel had to offer. As well, I am glad that you liked our hotel's location.

Once again thank you for your review and hope to serve you again in the future.
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Los Angeles, California
1 review
3 of 5 stars Reviewed August 4, 2013

I have been in this hotel from Early July and still there. Nice friendly front office people, especially the tall Patrick. Nice guy and helped me a lot in various situations. Wi-fi sucks and everyone working in this hotel knows that too. If they fix that, I will give my thumbs-up with five stars. Nice place to stay so far and I am really having a nice time.

  • Stayed July 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager_11525, General Manager at Extended Stay America - Washington, D.C. - Reston, responded to this review, August 8, 2013
Thank you for taking a moment from your day to write a review of our hotel and share your recent experience with us. I would like to start by apologizing to you for not meeting your expectations. We strive to provide all our guests with a comfortable, “home away from home” experience. Your feedback is appreciated as we constantly work to find ways to improve and delight our guests. We are happy to hear that our associate was able to assist you; we will be sure share your comments with them. We hope that you will give us the opportunity to provide you with a better stay the next time you are in the area.
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Chicago, Illinois
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
4 of 5 stars Reviewed August 2, 2013

Pros: No frills room with combined sitting area, bedroom and kitchen space. Location was close to the downtown and airport with ample parking, Chick-fil A/Carraba nearby and major highway into DC. Easy checkin and no hassle check out. Friendly service staff. Free Wifi with no connection issues for my laptop or phone.

Also, for those who know what it is, the place has Zee TV as one of the channels available to view.

Cons: Room smelled faintly of smoke even though it was non-smoking (room 131). Limited breakfast options.

Stayed July 2013, traveled on business
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager_11525, General Manager at Extended Stay America - Washington, D.C. - Reston, responded to this review, August 6, 2013
Thank you for taking a moment from your day to write a review of our hotel and share your recent experience with us. Your feedback is appreciated as we constantly work to find ways to improve and delight our guests. i am glad you had an incredible experience throughout your stay and you enjoyed our location.

At Extended Stay we offer a Grab & Go Breakfast to include: Muffins, Cereal, Fruits ,Coffee, Tea. The breakfast is designed for convenience and portability for our guests so that they can nourish themselves while continuing with their morning.

Once again, thank you for your review and we hope to have another opportunity to delight you in the future.
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The Villages, Florida
Top Contributor
371 reviews 371 reviews
37 hotel reviews
Reviews in 87 cities Reviews in 87 cities
148 helpful votes 148 helpful votes
4 of 5 stars Reviewed August 1, 2013

Fares is an engaging resourceful amazing young man with a sincere desire to provide his guests the ultimate experience. A model of Hospitality excellence! The rest of the office staff seems to be cut from the same cloth, the Superman Cape Fares wears.
The facility is in process of up-dating beds and room interiors. Overall, we were delighted. A bargain that is a real value.

Two serious caveats. The weekly maid attention is more "weakly" than desirable. Sometimes no soap replenishment. No toilet paper supplied. Once the shower curtain was removed. Another time the room was not vacuumed. A call to the office resulted in a knock on the door minutes later with a smiling Fares, vacuum in hand.

Second MOST SERIOUS problem: Wi Fi I made well over thirty calls to their internet support provider. The problem required a half hour phone call to reconfigure a nearby wireless router. If the hotel staff was necessary to push a button on the router, the repair could not be made until daylight since the device was in another guest's room.

Insist upon a room with reliable wi fi service.

Room Tip: Insist on reliable Wi Fi router location.
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  • Stayed May 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager_11525, General Manager at Extended Stay America - Washington, D.C. - Reston, responded to this review, August 6, 2013
Thank you for your feedback! We’re so happy that Fares was able to assist you in every possible way he could to make your stay even more comfortable. I apologize that you were disappointed with our housekeeping team.

Our management team is aware of your comments and we are making ongoing effort to ensure all our guests have a stable wifi connection at all times. We pride ourselves in giving the absolute best service every day and ensure you that we will do our best to improve in that area.

We’re very glad that we have been able to demonstrate this to you in many ways and we truly appreciate your loyalty.
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Arlington, Virginia
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed July 25, 2013

Have had a very positive experience so far and the staff (Ashley, Brittany, Fares) have been great and have made us feel very welcome. The hotel itself is a great value, free Wifi (not the fastest, but quick enough to surf the web and check email) free membership to the YMCA and I'm told that free breakfast is also included now that the hotel has become an Extended Stay. As part of the switch to the Extended Stay name, new beds and flat screen TV's have been installed (woohoo!). As far as location, there are several restaurants nearby as well as Target and Reston Town Center. I want to mention again how great the staff are, they do everything they can to make you feel welcome and to make sure you enjoy your stay.

Room Tip: Corner rooms appear to be more quiet.
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  • Stayed July 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager_11525, General Manager at Extended Stay America - Washington, D.C. - Reston, responded to this review, July 31, 2013
Tom - Thank you for taking a moment from your day to write a review of our hotel and share your recent experience with us. Your feedback is appreciated as we constantly work to find ways to engage and delight our guests. We are happy to hear that the staff was able to assist you; we will be sure to thank them.

Thank you again for your excellent comments. We hope that you will continue to enjoy your stay with us.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Extended Stay America - Washington, D.C. - Reston

Address: 12190 Sunset Hills Road, Reston, VA 20190 (Formerly Homestead Studio Suites)
Phone Number:
Location: United States > Virginia > Fairfax County > Reston
Amenities:
Business Center with Internet Access Free Parking Wheelchair access
Hotel Style:
Ranked #1 of 4 hotels in Reston
Price Range (Based on Average Rates): $
Hotel Class:2 star — Extended Stay America - Washington, D.C. - Reston 2*
Reservation Options:
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Also Known As:
Homestead Studio Suites - Reston Hotel Reston
Extended Stay America Reston

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