I was very disappointed with my room. It was dirty; the carpet looked like it had never been cleaned, dust accumulated between the dresser and wall but the worst part was the place was infested with ants! The clock radio had an ants nest in it and I had to put it outside my door; the kitchenette was crawling with ants as well. Gross accomodations and I'd never go back.
I had to rate this terrible because of the ants. When I complained on check out the clerk just said...
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
October 9, 2012
Thank you for taking the time to make us aware of your experience at Homestead Washington, D.C. - Reston. Providing for your total satisfaction, from the moment you arrive to the moment you depart, is my staff's primary duty. Hearing that we failed in your case is truly disheartening, and for that, I offer you my sincerest apology.
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Please understand that maintain strict quality control standards, which demand that every room is inspected prior to making it available to our guests. Clearly there was a failure in our system during your stay. In response to your comments, I’ve personally met with all of our staff and used your review to demonstrate in which specific areas we can improve. We also contacted our pest control provider to look into ant issue that you brought to our attention.
Let me assure you that your experience is certainly not typical, and that we have put in place measures to ensure that the type of stay you had won't be repeated. Again, I apologize and promise you that we are committed to your total satisfaction. If there is anything you would like to discuss further with me or our guest relations team, please don't hesitate to contact us by visiting our website and clicking on the Contact Us link at the bottom of the page. I do hope you will give us the honor of having you as a guest again if future travels will bring you into our area.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.