My wife and I visited The Counter in Marina Del Rey, CA, and had an awesome and delicious experience there. Chains sometimes have inconsistent food or service delivery, especially as they expand with retail success. This is not the case with The Counter in Reston, VA. The food and the service were as good there as on the Left Coast.
We were seated immediately and asked for our drinks order after being given our menus. The ice tea served at this restaurant is excellent and doesn't appear to be from a mix. The format for these restaurants is a clipboard for individual orders for menu items. The guests choose everything from the type of protein they want (e.g., beef, chicken, lamb, vegetarian, etc), to the four topping for a standard order, type of bread and any other seasonings to make a perfect casual meal. Portions can be specified and include 1/3-pound, 2/3-pound and full-pound patties.
The french fries are of the shoestring type and they are excellent; my wife and I shared a standard order, which was served between the arrival of the drinks and the main course. We both ordered our beef prepared "medium" and we were grateful not to get a lecture about the dangers of consuming red meat or have to sign a liability release form from some lawyer who was worried about corporate survivability in case of some sickness attributable to undercooked meat. Our burgers were both cooked to perfection.
The Counter staff came by our table on a very regular basis to see how the meal was going and to see if there was anything they could do to improve our experience. Other than some more ice tea, we made no demands on anyone coming by the table.
This is an outstanding place to have a delicious casual dinner. It won't disappoint!
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.