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“Happily still excellent (in most respects)” 4 of 5 stars
Review of Hyatt Regency Reston

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Hyatt Regency Reston
4.0 of 5 Hotel   |   1800 Presidents Street, Reston, VA 20190   |  
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Bed & Breakfast for Two
Ranked #3 of 4 hotels in Reston
GreenLeadersBronze level
St. Albans, United Kingdom
Top Contributor
56 reviews 56 reviews
20 hotel reviews
Reviews in 28 cities Reviews in 28 cities
29 helpful votes 29 helpful votes
“Happily still excellent (in most respects)”
4 of 5 stars Reviewed May 19, 2013

I have known this hotel for about 16 years and generally it does not change much. This is a good thing!

Was upgraded to a wonderful suite (rooms 1428 / 32) which is superb, but sadly just a one night stay did not give me the opportunity to exploit the facility - but thanks anyway Hyatt!

Great location (Reston Town Centre) so there are lots of dining and entertainment options in walking distance and always very safe. Is is also only about 15 mins by cab from Dulles airport.

Only given 4 stars because now the Market Street Grill has closed the lobby bar is also being used as a restaurant and thus there is in effect no bar, but although this is a dissapointment there are enough options close by. I hope this is a short term situation, if not then the hotel needs to find an alternative arrangement for a bar and restaurant. It is also a pity as Market Street always used to do a very good breakfast

  • Stayed May 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ray M, Director of Sales at Hyatt Regency Reston, responded to this review, May 20, 2013
Dear Dodswoa,

Glad to hear you enjoyed your stay-again. Your patronage over 16 years is so appreciated.

You should be happy to learn that Market Street bar & Grille closed its doors in order to give way to a fascinating new restaurant concept. Tavern64 will open in June. You will be very happy with it.

Safe travels. We look forward to your next visit.

Ray
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (72)
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English first
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed May 18, 2013

The area in Reston has many restaurants and shops. While I was at my conference my wife and son went to DC to see the sites. They had to take the car since there was no public transportation available. It took about 40 min to reach the city. The hotel is very nice the rooms are set up well with a desk and chair. My only complaint was the dirt or mold around the tile around the tub. I would expect that to be taken care of at a hotel of this level. I would recommend the hotel and I would return if I needed to come back to Reston.

Stayed May 2013, traveled on business
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ray M, Director of Sales at Hyatt Regency Reston, responded to this review, May 20, 2013
Dear DrRaskin,

Glad you enjoyed your stay. Thank you for your favorable review.

Please accept my apology for the condition in which you found your guest room bath. Needless to say, we will investigate immediately.

You should know that the Metro Silver line will extend to Reston by either Q4 2013 or Q1 2014. During a future stay, your family would have much easier access to downtown Washington.

Your business and feedback are appreciated. Hope you visit us again soon.

Safe travels,
Ray
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Wolfsburg, Germany
Top Contributor
135 reviews 135 reviews
113 hotel reviews
Reviews in 65 cities Reviews in 65 cities
75 helpful votes 75 helpful votes
3 of 5 stars Reviewed May 18, 2013

We (a colleague and myself) staid for 4 nights. Still the best location in the Airport area, because of the nice surrounding restaurants. Rooms are ok, good bed, but you can't open the window. Restaurant was closed for renovation, breakfast served in the Lobby bar to expensive (we skipped). Reception staff and Bellboy much better then average (good job guys...). But they have to over some internet flat for business people, because this is still to expensive !!! I always moved to the cafe downstairs to access for a few minutes only, this is the main reason for average ranking.
The Shoe cleaning service is still excellent....

Room Tip: ... difficult to say, avoid rooms close to the elevator ...
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  • Stayed May 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ray M, Director of Sales at Hyatt Regency Reston, responded to this review, May 20, 2013
Dear Frank_and_Barbara,

Thank you for your glowing endorsement! Glad to hear you enjoyed your visit once again.Your candor in reference to our guest room internet service cost is well received. It is a subject of frequent discussion among our leadership team.

Safe travels and hope you visit us again in the future
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Tamuning
Contributor
13 reviews 13 reviews
3 hotel reviews
Reviews in 6 cities Reviews in 6 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed May 8, 2013

The Hyatt Regency Reston meets all the high standards of the Hyatt Regency franchise. The staff are wonderful, the rooms well appointed and spotless, and the location is great. I thoroughly enjoyed my business stay. The staff ensured our conference rooms were ready daily and were very attentive to all our needs. I have never had a disappointing stay. I highly recommend this hotel.

  • Stayed May 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ray M, Director of Sales at Hyatt Regency Reston, responded to this review, May 10, 2013
Dear HODAGinBNE,

So excited to hear that you enjoyed our hotel. Thank you for writing such a glowing review!! Your candor, endorsement, and business ar emuch appreciated.

Hope we see you around these parts again soon.

SIncerely,
Ray
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Virginia Beach, Virginia, United States
Senior Contributor
46 reviews 46 reviews
10 hotel reviews
Reviews in 25 cities Reviews in 25 cities
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed May 8, 2013

Had a wonderful family stay at the very convenient Hyatt Regency Reston. The hotel is very clean, the staff is very efficient and friendly. We enjoyed the "breakfast included" room stay which was well worth the $$. There is also a Panera Bread inside the hotel. The bed/pillows were extremely comfortable and and had a wonderful nights sleep. The hotel is large and there were alot of business people but all was managed very efficiently.
The hotel is convenient to many restaurants, stores and a nice area for walking with a lot of activities. On Saturday the stage outside had several bands playing and a huge Dog Expo which was a lot of fun. There is a calendar of events for the Town Center on-line.
We cant wait to stay here again.
Also three Restaurants that we visited that were all amazing Vapiano ( very casual lunch), Jackson's (great food and Bar), American Tap Room (casual bar and great food). They also have a really large nice movie theater within a 2 blocks of the hotel.

Room Tip: The hotel has 15 floors and suites. Our room was on the 14th floor and there were no noise problems...
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  • Stayed May 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ray M, Director of Sales at Hyatt Regency Reston, responded to this review, May 9, 2013
Dear MaryAFNichols,

So happy to hear that you enjoyed Reston Town Center and our hotel. And so thankful for your favorable review!!

Your business and enthusiasm are much appreciated. Please come visit us again.

Ray
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Tamaqua, Pennsylvania
Senior Contributor
29 reviews 29 reviews
6 hotel reviews
Reviews in 16 cities Reviews in 16 cities
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed May 6, 2013

Excellent location at the Reston Town Center with many varieties of restaurants and nice stores. Nice area to just walk around. Hotel is very busy with friendly staff. Sometimes you wait long for the elevators, however, the hotel is very pretty. Restaurant is very convenient and nice to just walk out into the town center.

Room Tip: We enjoy higher rooms with views.
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  • Stayed March 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ray M, Director of Sales at Hyatt Regency Reston, responded to this review, May 8, 2013
Dear darindcox,

Thank you for taking the time to review our hotel during your stay. I am saddened to hear that your expectations were not met. Rets assured your feedback will be shared with our leadership committee.

Your business is appreciated. Hope you choose us again in the future-the experience you described is inconsistent with the excellent service we provide daily to hundreds of guests.

Safe travels,
Ray
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Fort Collins, Colorado
Senior Contributor
29 reviews 29 reviews
19 hotel reviews
Reviews in 20 cities Reviews in 20 cities
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed May 6, 2013

I stayed here for business for 3 days and received good but not great service. The hotel never asked if we were parking a car so I had to pay directly with my cc when I went in and out of hte garage, not so bad but then when a colleague of mine checked out they just charged him for the parking??? The internet was $10/day, which alot of hotels do but I had to contact the tech support all three days that I wanted to use it and wasted about an hour of my life waiting for support. The Hotel room was clean but in the ice and vending area there was an exploded soda all over hte floor for 2 of hte three days I stayed.

  • Stayed May 2013, traveled on business
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ray M, Director of Sales at Hyatt Regency Reston, responded to this review, May 8, 2013
Dear Deb G,

Please accept my gratitude for sharing your favorable review of our property. We are proud of our sensational location, yet feel that our staff is our best asset. Glad to hear your expectations were met!

Your business is much appreciated and we sincerely hope that you choose us again in the future.

Regards & safe travels,
Ray
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Additional Information about Hyatt Regency Reston

Address: 1800 Presidents Street, Reston, VA 20190
Phone Number:
Location: United States > Virginia > Fairfax County > Reston
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #3 of 4 hotels in Reston
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hyatt Regency Reston 4*
Official Description (provided by the hotel):
Beautiful four diamond property located in the heart of Reston Town Center. 2004 $8.2 Million dollar guestroom renovation. ... more   less 
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Also Known As:
Hyatt Regency Reston Hotel Reston
Reston Hyatt Regency
Hyatt Reston

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