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“Great Reston area hotel” 5 of 5 stars
Review of Hyatt Regency Reston

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Hyatt Regency Reston
4.0 of 5 Hotel   |   1800 Presidents Street, Reston, VA 20190   |  
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Bed & Breakfast for Two
Ranked #3 of 4 Hotels in Reston
GreenLeadersBronze level
Tamuning
Contributor
13 reviews 13 reviews
3 hotel reviews
Reviews in 6 cities Reviews in 6 cities
2 helpful votes 2 helpful votes
“Great Reston area hotel”
5 of 5 stars Reviewed May 8, 2013

The Hyatt Regency Reston meets all the high standards of the Hyatt Regency franchise. The staff are wonderful, the rooms well appointed and spotless, and the location is great. I thoroughly enjoyed my business stay. The staff ensured our conference rooms were ready daily and were very attentive to all our needs. I have never had a disappointing stay. I highly recommend this hotel.

  • Stayed May 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ray M, Director of Sales at Hyatt Regency Reston, responded to this review, May 10, 2013
Dear HODAGinBNE,

So excited to hear that you enjoyed our hotel. Thank you for writing such a glowing review!! Your candor, endorsement, and business ar emuch appreciated.

Hope we see you around these parts again soon.

SIncerely,
Ray
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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377 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (73)
Date | Rating
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English first
Virginia Beach, Virginia, United States
Senior Contributor
47 reviews 47 reviews
10 hotel reviews
Reviews in 27 cities Reviews in 27 cities
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed May 8, 2013

Had a wonderful family stay at the very convenient Hyatt Regency Reston. The hotel is very clean, the staff is very efficient and friendly. We enjoyed the "breakfast included" room stay which was well worth the $$. There is also a Panera Bread inside the hotel. The bed/pillows were extremely comfortable and and had a wonderful nights sleep. The hotel is large and there were alot of business people but all was managed very efficiently.
The hotel is convenient to many restaurants, stores and a nice area for walking with a lot of activities. On Saturday the stage outside had several bands playing and a huge Dog Expo which was a lot of fun. There is a calendar of events for the Town Center on-line.
We cant wait to stay here again.
Also three Restaurants that we visited that were all amazing Vapiano ( very casual lunch), Jackson's (great food and Bar), American Tap Room (casual bar and great food). They also have a really large nice movie theater within a 2 blocks of the hotel.

Room Tip: The hotel has 15 floors and suites. Our room was on the 14th floor and there were no noise problems...
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  • Stayed May 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ray M, Director of Sales at Hyatt Regency Reston, responded to this review, May 9, 2013
Dear MaryAFNichols,

So happy to hear that you enjoyed Reston Town Center and our hotel. And so thankful for your favorable review!!

Your business and enthusiasm are much appreciated. Please come visit us again.

Ray
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Tamaqua, Pennsylvania
Senior Contributor
39 reviews 39 reviews
7 hotel reviews
Reviews in 18 cities Reviews in 18 cities
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed May 6, 2013

Excellent location at the Reston Town Center with many varieties of restaurants and nice stores. Nice area to just walk around. Hotel is very busy with friendly staff. Sometimes you wait long for the elevators, however, the hotel is very pretty. Restaurant is very convenient and nice to just walk out into the town center.

Room Tip: We enjoy higher rooms with views.
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  • Stayed March 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ray M, Director of Sales at Hyatt Regency Reston, responded to this review, May 8, 2013
Dear darindcox,

Thank you for taking the time to review our hotel during your stay. I am saddened to hear that your expectations were not met. Rets assured your feedback will be shared with our leadership committee.

Your business is appreciated. Hope you choose us again in the future-the experience you described is inconsistent with the excellent service we provide daily to hundreds of guests.

Safe travels,
Ray
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Fort Collins, Colorado
Senior Contributor
29 reviews 29 reviews
19 hotel reviews
Reviews in 20 cities Reviews in 20 cities
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed May 6, 2013

I stayed here for business for 3 days and received good but not great service. The hotel never asked if we were parking a car so I had to pay directly with my cc when I went in and out of hte garage, not so bad but then when a colleague of mine checked out they just charged him for the parking??? The internet was $10/day, which alot of hotels do but I had to contact the tech support all three days that I wanted to use it and wasted about an hour of my life waiting for support. The Hotel room was clean but in the ice and vending area there was an exploded soda all over hte floor for 2 of hte three days I stayed.

  • Stayed May 2013, traveled on business
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ray M, Director of Sales at Hyatt Regency Reston, responded to this review, May 8, 2013
Dear Deb G,

Please accept my gratitude for sharing your favorable review of our property. We are proud of our sensational location, yet feel that our staff is our best asset. Glad to hear your expectations were met!

Your business is much appreciated and we sincerely hope that you choose us again in the future.

Regards & safe travels,
Ray
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Harrisburg, Pennsylvania
Top Contributor
125 reviews 125 reviews
61 hotel reviews
Reviews in 65 cities Reviews in 65 cities
56 helpful votes 56 helpful votes
4 of 5 stars Reviewed May 5, 2013 via mobile

We stay at the Hyatt frequently for weekend get away's. it is comfortable and convenient to all the shops and restaurants in Reston Town Center. The staff is helpful and pleasant. As is occasionally the case in a cosmopolitan area, communications can be a challenge but that is part of the character of DC.

My only nit pic is wifi speed. The basic level Internet, which is free if one is high enough in the frequent guest program, is throttled so much that even medium size files are a problem (attached or web page embedded pictures). I understand why they might want to charge for higher speed for folks who want to stream Netflix but the slow level is just too slow.

Stayed May 2013, traveled as a couple
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ray M, Director of Sales at Hyatt Regency Reston, responded to this review, May 6, 2013
Dear clherrick,

Thanks for your favorable review! Glad to hear that you enjoyed our location.

Your feedback on our wifi service is well received and will be reviewed with our senior leadership.

Your business is appreciated. Please come back & see us again.

Safe travels,
Ray
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Blacksburg, VA
Senior Contributor
36 reviews 36 reviews
18 hotel reviews
Reviews in 25 cities Reviews in 25 cities
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed May 3, 2013

We spend a weekend here while in the DC-area. Overall it was a good stay, staff was courteous, the room was clean and had all the expected amenities, and the beds were comfortable. Our 16th floor room had a nice view of reston.

Parking is $8 per day in a garage attached to the hotel. There was valet service, but we parked on our own and it felt safe.

The pool was very clean and fund for kids. The spa was also nice. On the weekend we visited, the pool and gym area were not crowded (one or two more people). Due to local rules they have to have a life guard on duty. I thought that was good, plus the fact that they person on duty helped us with a couple of beach balls etc. to keep the kids busy.

The location of the hotel is awesome I think. Its next to a rails-to-trail running trail that is fun to explore. There is a panera bread in the hotel (I never like paying for wifi in a hotel, so i just went there for breakfast and some free wifi). Right behind the hotel is a skating area (closed when we visited in april though), and a bevy of restaurants and shops. One can easily burn some time here. DC attractions are 30-40 minutes away in terms of driving, but this wasn't a big deal for us on this trip.

The only nuisance was that the weekend we visited, there was a huge (huge) group meeting happening at the hotel. It would take 10 minutes for the elevator to arrive, and the drive-in in front of the hotel was choked with cars and people honking. I figure that kind of thing only happens once in a while, so I am open to staying here again. Also. the staff did their best to make our visit enjoyable.

Room Tip: - Don't pay for wifi, use your 4g, or enjoy free wifi in panera downstairs - Run/bike the Wash...
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  • Stayed April 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ray M, Director of Sales at Hyatt Regency Reston, responded to this review, May 6, 2013
Dear EatTravelLive,

Thank you for taking the time to review our hotel. Glad to hear you enjoyed your experience. This is indeed a great location for a weekend getaway.

Your business is appreciated. Please come back and visit us again.

Regards,

Ray
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Suffolk, Virginia, USA
Senior Contributor
25 reviews 25 reviews
10 hotel reviews
Reviews in 13 cities Reviews in 13 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed May 1, 2013

I had a great stay at this Hyatt hotel in Reston. When I checked in and went to my room, I found it to be near the elevator and noisy. I went down to the front desk and asked if there was anything they could do and they promptly moved me to another room further from the elevator. The room itself was well appointed and clean and I had a great night sleep. The location of the hotel is great as it is in the heart of the Reston Town Center, plenty of great restaurants in walking distance. However, there is a Panera Bread in the hotel if you want to stay close, which is a nice feature.

  • Stayed February 2013, traveled solo
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ray M, Director of Sales at Hyatt Regency Reston, responded to this review, May 2, 2013
Dear Patrick241_10,

Thank you for taking the time to review your experience at our property. Glad to hear that our staff was responsive to your request to change rooms.

We appreciate your business. And hope that you choose us again in the future.

Safe travels,
Ray
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hyatt Regency Reston

Address: 1800 Presidents Street, Reston, VA 20190
Phone Number:
Location: United States > Virginia > Fairfax County > Reston
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #3 of 4 Hotels in Reston
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hyatt Regency Reston 4*
Official Description (provided by the hotel):
Beautiful four diamond property located in the heart of Reston Town Center. 2004 $8.2 Million dollar guestroom renovation. ... more   less 
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Also Known As:
Hyatt Regency Reston Hotel Reston
Reston Hyatt Regency
Hyatt Reston

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