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“Good hotel and town, not fit for D.C. visit” 4 of 5 stars
Review of Hyatt Regency Reston

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Hyatt Regency Reston
4.0 of 5 Hotel   |   1800 Presidents Street, Reston, VA 20190   |  
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Bed & Breakfast for Two
Ranked #3 of 4 hotels in Reston
GreenLeadersBronze level
Como, Italy
Senior Contributor
28 reviews 28 reviews
19 hotel reviews
Reviews in 21 cities Reviews in 21 cities
16 helpful votes 16 helpful votes
“Good hotel and town, not fit for D.C. visit”
4 of 5 stars Reviewed April 5, 2013

Great hotel, service and facilities. The small town of Reston is a nice planned community and has nice shops and restaurants at walking distance.
Also, 10 minutes walk away there is a large and excellent grocery store and office store.
Never had breakfast in the hotel bar, but the in-place PaneraBread business is good.

  • Stayed March 2013, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ray M, Director of Sales at Hyatt Regency Reston, responded to this review, April 9, 2013
Dear Markeri,

Thank you for taking the time to review our property. Good to hear that our location proved to be convenient for you.

It is our hope that you choose us again during your next visit.

Buon Viaggio,

Ray
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375 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (73)
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English first
Morgantown, West Virginia
Senior Contributor
42 reviews 42 reviews
5 hotel reviews
Reviews in 16 cities Reviews in 16 cities
11 helpful votes 11 helpful votes
2 of 5 stars Reviewed April 1, 2013

I call this kind of hotels "squeezers". The room per rate is already high yet they charge for internet and parking. They want to squeeze everything out of you. Well at least the business center was free. Meh, not coming back here.

  • Stayed March 2013
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ray M, Director of Sales at Hyatt Regency Reston, responded to this review, April 3, 2013
Dear Saad Y,

Thank you for submitting a review for our property. I am sorry to hear that you did not find our hotel to be of value. As the Best in Class hotel in the Dulles corridor, I agree with you that we are not the most economical hotel option in our area. Thousand of customers choose us annually due to our superior location, facilities, and authentic service.

Your business is appreciated.

Safe travels,
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Cedar Rapids, Iowa
Senior Contributor
45 reviews 45 reviews
21 hotel reviews
Reviews in 25 cities Reviews in 25 cities
29 helpful votes 29 helpful votes
3 of 5 stars Reviewed March 30, 2013

The price is really what holds me back from a higher rating-- I just expect more from a place that is able to charge what they do.

Bathrooms are dated-- to shower you have to step over an old style tub . Room was comfortable--but not outstanding.Amenities remind me of what you would see at a much lower end property.

Staff was friendly- lobby is nice with a bar area and a Panera connected for a sandwich or coffee.

The two things that stand out-- are location from Dulles and being within the Reston Town Center--- many bars,restaurants,shopping,stores within walking distance.

I don't think I would pay the price again--or at the very least I would look some more.

  • Stayed March 2013, traveled on business
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ray M, Director of Sales at Hyatt Regency Reston, responded to this review, April 2, 2013
Dear Randy N,

Thanks for taking the time to review our hotel. I am sorry that you did not find our property to be of fair value. Good to hear that our location served you well and that our staff provided the service experience you deserved.

It is our hope that you choose us again during a future visit.

Safe travels,
Ray
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Boston, Massachusetts
Top Contributor
305 reviews 305 reviews
48 hotel reviews
Reviews in 64 cities Reviews in 64 cities
115 helpful votes 115 helpful votes
4 of 5 stars Reviewed March 23, 2013

I stayed for three nights at the Hyatt Regency in Reston, VA while at a business conference. The hotel is located only six miles from Dulles airport and they have a convenient shuttle that runs hourly. My room was acceptable but not as well maintained as I have come to expect from a Hyatt Regency. The hotel is on the edge of Reston Town Center where you can easily walk to restaurants and shopping. I did not drive but there is a parking structure attached to the hotel. Service was friendly and appropriate.

  • Stayed March 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ray M, Director of Sales at Hyatt Regency Reston, responded to this review, March 26, 2013
Dear CarpeNox,

Thank you for your favorable review. I am so sorry that your bed presentation was not up to our-and your standard. Rest assured this will be reviewed by our leadership team.

Otherwise, great to ehar that the hotel and its location served you well.

Thank you for your business. And please come & visit us again during your next stay.

Regards,
Ray
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Austin, Texas
Senior Contributor
32 reviews 32 reviews
25 hotel reviews
Reviews in 21 cities Reviews in 21 cities
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed March 20, 2013

This was every bit 4.5 stars. It is a bit pricey, but the customer service, actual accommodations, lobby, shopping, location to AMAZING restaurants, airport, DC, and basically EVERYTHING, makes this a total winner. We received a special rate of $189 for a conference we attended, but the front end staff was kind enough to extend that rate to the two nights following after our conference. The workout facility was topnotch!

The only thing that I could ask for improvement on were the pool hours as it was only open in the evenings and as an indoor pool used a TREMENDOUS amount of chlorine that permeated every breath you took. Also, the breakfsat was VERY good but quite expensive (Buffet and a water was $25).

I would definitely stay here again if the price was right!

  • Stayed March 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ray M, Director of Sales at Hyatt Regency Reston, responded to this review, March 22, 2013
Dear maczuga1,

Thank you for your favorable review of our property. Great to hear that you enjoyed your experience.

I sincerely apologize for your poor experience in our pool. Rest assured that I will review this with our operations department.

Your business is much appreciated. Please come back & see us again soon.

Regards,
Ray
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McLean, Virginia
Top Contributor
78 reviews 78 reviews
17 hotel reviews
Reviews in 25 cities Reviews in 25 cities
24 helpful votes 24 helpful votes
3 of 5 stars Reviewed March 16, 2013

Inconsistent maintenance and service, w/ a lack of follow-through in this business travel oriented hotel. Spacious well-decorated rooms, w well stocked amenities, but service is slow and inconsistent. Poor supervision & inadequately stocked self-service business center w/ ridiculously over-priced copy and Internet service;poor WIFI service throughout. Found banquet servers to be responsive and courteous...food was ok. Hotel located at end of a very walkable shopping area w/ many & varied restaurants. Weekends very busy w/ planned activities that bring in the crowds... Maker dinner reservations on fri & sat wherever you plan to dine. Very convenient to Dulles airport & much better value than other large hotel chains.

  • Stayed February 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ray M, Director of Sales at Hyatt Regency Reston, responded to this review, March 19, 2013
Dear travprof (virginia),

Thank you for taking the tiem to review our property. I am sorry that we failed to meet some of your needs. Both our wifi program and business center facility are under review. We strive to provide the best possible experience to all our guests.

Great to hear that our property's location served you well.

Your candid feedback and your business are both both appreciated. Hopefully you will choose us again when traveling to these parts.

Regards and safe travels,
Ray
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Omaha, Nebraska
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed March 14, 2013

I rarely have a bad word to say about a Hyatt Regency as they are regarded normally as Class "A" properties, but our experience in Reston VA was quite unusual. Let's start with no one on staff smiled. That set the tone. The food was awfull including finding a hair in my salad at lunch one day. While our room was spacious, housekeeping did not do a great job of cleaning it. We requested additional towels on evening and it took over an hour. We were at a conference, and most of the food was cold. At the awards dinner, there were cooffe cups on the table and no one was around to serve coffee. When we tried to visit with a manager about all of the above, none was willing to meet with us. Needless to say, this is not the kind of review I like to write, but unfortunately either the hotel was in a funk or this is just a property that is poorly managed.

Room Tip: See if they ahve changed managment since our trip.
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  • Stayed March 2013, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ray M, Director of Sales at Hyatt Regency Reston, responded to this review, March 15, 2013
Dear BarryZoob,

Please accept my regret over your poor experience, which sounds inexcusable. The service you describe is not consistent with the such that hundreds of our guests enjoy at our property daily.

Rest assured that your comments will be shared with our managing committe.

Should you decide to visit us again, please let me kow and I'll make sure your are well served.

Once again, and on behalf of our staff, we apologize.

Thanks you for your business. And I hope you do give us a chance to show you that the service you describe was an aberration.

Sincerely,
Ray
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Additional Information about Hyatt Regency Reston

Address: 1800 Presidents Street, Reston, VA 20190
Phone Number:
Location: United States > Virginia > Fairfax County > Reston
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #3 of 4 hotels in Reston
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hyatt Regency Reston 4*
Official Description (provided by the hotel):
Beautiful four diamond property located in the heart of Reston Town Center. 2004 $8.2 Million dollar guestroom renovation. ... more   less 
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Also Known As:
Hyatt Regency Reston Hotel Reston
Reston Hyatt Regency
Hyatt Reston

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