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“Amazing Property” 4 of 5 stars
Review of Hyatt Regency Reston

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Hyatt Regency Reston
4.0 of 5 Hotel   |   1800 Presidents Street, Reston, VA 20190   |  
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Bed & Breakfast for Two
Ranked #3 of 4 Hotels in Reston
GreenLeadersBronze level
Austin, Texas
Senior Contributor
33 reviews 33 reviews
26 hotel reviews
Reviews in 22 cities Reviews in 22 cities
18 helpful votes 18 helpful votes
“Amazing Property”
4 of 5 stars Reviewed March 20, 2013

This was every bit 4.5 stars. It is a bit pricey, but the customer service, actual accommodations, lobby, shopping, location to AMAZING restaurants, airport, DC, and basically EVERYTHING, makes this a total winner. We received a special rate of $189 for a conference we attended, but the front end staff was kind enough to extend that rate to the two nights following after our conference. The workout facility was topnotch!

The only thing that I could ask for improvement on were the pool hours as it was only open in the evenings and as an indoor pool used a TREMENDOUS amount of chlorine that permeated every breath you took. Also, the breakfsat was VERY good but quite expensive (Buffet and a water was $25).

I would definitely stay here again if the price was right!

  • Stayed March 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ray M, Director of Sales at Hyatt Regency Reston, responded to this review, March 22, 2013
Dear maczuga1,

Thank you for your favorable review of our property. Great to hear that you enjoyed your experience.

I sincerely apologize for your poor experience in our pool. Rest assured that I will review this with our operations department.

Your business is much appreciated. Please come back & see us again soon.

Regards,
Ray
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393 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (76)
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English first
McLean, Virginia
Top Contributor
82 reviews 82 reviews
19 hotel reviews
Reviews in 25 cities Reviews in 25 cities
24 helpful votes 24 helpful votes
3 of 5 stars Reviewed March 16, 2013

Inconsistent maintenance and service, w/ a lack of follow-through in this business travel oriented hotel. Spacious well-decorated rooms, w well stocked amenities, but service is slow and inconsistent. Poor supervision & inadequately stocked self-service business center w/ ridiculously over-priced copy and Internet service;poor WIFI service throughout. Found banquet servers to be responsive and courteous...food was ok. Hotel located at end of a very walkable shopping area w/ many & varied restaurants. Weekends very busy w/ planned activities that bring in the crowds... Maker dinner reservations on fri & sat wherever you plan to dine. Very convenient to Dulles airport & much better value than other large hotel chains.

  • Stayed February 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ray M, Director of Sales at Hyatt Regency Reston, responded to this review, March 19, 2013
Dear travprof (virginia),

Thank you for taking the tiem to review our property. I am sorry that we failed to meet some of your needs. Both our wifi program and business center facility are under review. We strive to provide the best possible experience to all our guests.

Great to hear that our property's location served you well.

Your candid feedback and your business are both both appreciated. Hopefully you will choose us again when traveling to these parts.

Regards and safe travels,
Ray
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Omaha, Nebraska
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
7 helpful votes 7 helpful votes
2 of 5 stars Reviewed March 14, 2013

I rarely have a bad word to say about a Hyatt Regency as they are regarded normally as Class "A" properties, but our experience in Reston VA was quite unusual. Let's start with no one on staff smiled. That set the tone. The food was awfull including finding a hair in my salad at lunch one day. While our room was spacious, housekeeping did not do a great job of cleaning it. We requested additional towels on evening and it took over an hour. We were at a conference, and most of the food was cold. At the awards dinner, there were cooffe cups on the table and no one was around to serve coffee. When we tried to visit with a manager about all of the above, none was willing to meet with us. Needless to say, this is not the kind of review I like to write, but unfortunately either the hotel was in a funk or this is just a property that is poorly managed.

Room Tip: See if they ahve changed managment since our trip.
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  • Stayed March 2013, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ray M, Director of Sales at Hyatt Regency Reston, responded to this review, March 15, 2013
Dear BarryZoob,

Please accept my regret over your poor experience, which sounds inexcusable. The service you describe is not consistent with the such that hundreds of our guests enjoy at our property daily.

Rest assured that your comments will be shared with our managing committe.

Should you decide to visit us again, please let me kow and I'll make sure your are well served.

Once again, and on behalf of our staff, we apologize.

Thanks you for your business. And I hope you do give us a chance to show you that the service you describe was an aberration.

Sincerely,
Ray
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Sao Paulo, SP
Contributor
13 reviews 13 reviews
7 hotel reviews
Reviews in 9 cities Reviews in 9 cities
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed March 12, 2013 via mobile

The hotel is very nice and clean in a really good location, in the Reston Town Center.

The only problem is the WiFi is really slow, even with the premium package (that costs 15 dollars a day). And also you can't connect multiple devices.

  • Stayed March 2013
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ray M, Director of Sales at Hyatt Regency Reston, responded to this review, March 14, 2013
Dear andrecarocha,

Thank you so muchg for taking the time to review our hotel. Glad to hear that you enjoyed your experience.

Your coments in reference to our high-speed internet service are well received. We are evaluating every possible way to meet our guests needs.

Your business is appreciated. It is our hope that you choose us again in the future.

Regards,
Ray
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Austin, Texas
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed March 11, 2013

Stayed here for two nights trying to recover from our trip to Paris; good choice. Hotel breakfast was good; included in the price, and the draft beer in the bar was "cold." The Panera was very convenient, golf course five minutes away, and airport shuttle; met all my needs. Salsipuedes.

  • Stayed February 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ray M, Director of Sales at Hyatt Regency Reston, responded to this review, March 13, 2013
Dear Salsi69,

Thanks for your great comments. Glad to hear that our property served you well while recovering from a long trip.

The word salsipuedes brings me fond memories

Thank you for your business. We look forward to welcoming you on your next visit.

Regards,
Ray
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Williamsburg, Virginia
Top Contributor
88 reviews 88 reviews
37 hotel reviews
Reviews in 48 cities Reviews in 48 cities
41 helpful votes 41 helpful votes
4 of 5 stars Reviewed March 10, 2013

Nice room with desk and two lounge chairs. Quiet in spite of a convention in the hotel. Bed was made up kind of weird and it was impossible to pull the covers up to my chin. Had a slight problem with the electronic lock but was quickly moved to another room. Restaurant is too expensive to eat in even by Washington area standards. However, there is a Panera just off the lobby.

Room Tip: As usual, avoid rooms next the elevator.
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  • Stayed March 2013, traveled on business
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ray M, Director of Sales at Hyatt Regency Reston, responded to this review, March 13, 2013
Dear TavALot23601,

Thank you for taking the time to review our property during your stay. Glad to hear it was mostly a positive expereince for you. Your candor is appreciated. I am sorry that your bed linen configuration was not helpful.

Your business is appreciated. And we sincerely hope that you recommend us in the future.

Regards & much success in your travels,
Ray
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Downingtown, Pennsylvania
Senior Contributor
22 reviews 22 reviews
5 hotel reviews
Reviews in 8 cities Reviews in 8 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed February 27, 2013

We stayed this past weekend for a dance workshop. Room was clean and roomy. Staff were very helpful. Pool and hot tub were both clean and heated to an excellent temp. Loved the Panera on site. Self Park was so cheap, $8 per day. Location was great in the town center so lots of shopping and restaurant choices.

  • Stayed February 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ray M, Director of Sales at Hyatt Regency Reston, responded to this review, March 1, 2013
Dear Candy192 ,

Thank you for the glowing review! Your business and comments are much appreciated. Glad you enjoyed the hotel.

It is our great pleasure to host said dance group every year. We sincerely hope that you choose us again next February.

Regards and best wishes for a great year.
Ray
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hyatt Regency Reston

Address: 1800 Presidents Street, Reston, VA 20190
Phone Number:
Location: United States > Virginia > Fairfax County > Reston
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #3 of 4 Hotels in Reston
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hyatt Regency Reston 4*
Number of rooms: 506
Official Description (provided by the hotel):
Beautiful four diamond property located in the heart of Reston Town Center. 2004 $8.2 Million dollar guestroom renovation. ... more   less 
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Also Known As:
Hyatt Regency Reston Hotel Reston
Reston Hyatt Regency
Hyatt Reston

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