I rarely have a bad word to say about a Hyatt Regency as they are regarded normally as Class "A" properties, but our experience in Reston VA was quite unusual. Let's start with no one on staff smiled. That set the tone. The food was awfull including finding a hair in my salad at lunch one day. While our room was spacious, housekeeping did not do a great job of cleaning it. We requested additional towels on evening and it took over an hour. We were at a conference, and most of the food was cold. At the awards dinner, there were cooffe cups on the table and no one was around to serve coffee. When we tried to visit with a manager about all of the above, none was willing to meet with us. Needless to say, this is not the kind of review I like to write, but unfortunately either the hotel was in a funk or this is just a property that is poorly managed.
- Official Description (provided by the hotel):
- Beautiful four diamond property located in the heart of Reston Town Center. 2004 $8.2 Million dollar guestroom renovation. ... more less
- Reservation Options:
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- Also Known As:
- Hyatt Regency Reston Hotel Reston
- Reston Hyatt Regency
- Hyatt Reston