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“Locked Out” 4 of 5 stars
Review of Hyatt Regency Reston

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Hyatt Regency Reston
4.0 of 5 Hotel   |   1800 Presidents Street, Reston, VA 20190   |  
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Bed & Breakfast for Two
Ranked #3 of 4 Hotels in Reston
GreenLeadersBronze level
Williamsburg, Virginia
Top Contributor
89 reviews 89 reviews
37 hotel reviews
Reviews in 48 cities Reviews in 48 cities
42 helpful votes 42 helpful votes
“Locked Out”
4 of 5 stars Reviewed March 10, 2013

Nice room with desk and two lounge chairs. Quiet in spite of a convention in the hotel. Bed was made up kind of weird and it was impossible to pull the covers up to my chin. Had a slight problem with the electronic lock but was quickly moved to another room. Restaurant is too expensive to eat in even by Washington area standards. However, there is a Panera just off the lobby.

Room Tip: As usual, avoid rooms next the elevator.
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  • Stayed March 2013, traveled on business
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ray M, Director of Sales at Hyatt Regency Reston, responded to this review, March 13, 2013
Dear TavALot23601,

Thank you for taking the time to review our property during your stay. Glad to hear it was mostly a positive expereince for you. Your candor is appreciated. I am sorry that your bed linen configuration was not helpful.

Your business is appreciated. And we sincerely hope that you recommend us in the future.

Regards & much success in your travels,
Ray
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407 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (80)
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English first
Downingtown, Pennsylvania
Senior Contributor
22 reviews 22 reviews
5 hotel reviews
Reviews in 8 cities Reviews in 8 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed February 27, 2013

We stayed this past weekend for a dance workshop. Room was clean and roomy. Staff were very helpful. Pool and hot tub were both clean and heated to an excellent temp. Loved the Panera on site. Self Park was so cheap, $8 per day. Location was great in the town center so lots of shopping and restaurant choices.

  • Stayed February 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ray M, Director of Sales at Hyatt Regency Reston, responded to this review, March 1, 2013
Dear Candy192 ,

Thank you for the glowing review! Your business and comments are much appreciated. Glad you enjoyed the hotel.

It is our great pleasure to host said dance group every year. We sincerely hope that you choose us again next February.

Regards and best wishes for a great year.
Ray
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Langhorne, Pennsylvania
Top Contributor
71 reviews 71 reviews
21 hotel reviews
Reviews in 26 cities Reviews in 26 cities
41 helpful votes 41 helpful votes
5 of 5 stars Reviewed February 25, 2013 via mobile

We stayed a weekend recently for a dance convention and loved this property. The room was roomy, clean, and had great amenities (I.e. products). Onsite restaurant was a bit pricey but excellent. There is a Panera that we basically lived at for two days however there are several restaurants adjacent to the property. Can't wait to return!

  • Stayed February 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ray M, Director of Sales at Hyatt Regency Reston, responded to this review, February 27, 2013
Dear bermudalovers,

Thank you for the great review. I can't appreciate enough your glowing endorsement of our property. Glad to hear that you enjoyed your experience.

We will do everything possible to have a better than ever hotel for you when you return next year.

Thanks for your business. We can't wait to have you back as our guest.

Warm regards and best wishes for a great year
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Cambridge, United Kingdom
Top Contributor
67 reviews 67 reviews
65 hotel reviews
Reviews in 51 cities Reviews in 51 cities
40 helpful votes 40 helpful votes
3 of 5 stars Reviewed February 19, 2013

I stay in Reston several times a year & usually stay at the Westin, however on this occasion I chose the Hyatt as other colleagues were also staying there. It is a couple of years since I have stayed there.

Firstly, the Hyatt is in a great location, right in Reston Town Centre & steps away from the shops, restaurants, and entertainment. Parking is easy in the adjacent garage.

The room was as I expected, comfortable & nicely appointed, but the bathroom was seriously tired - shower surround hanging away from the wall, cracked tiles, and stained grouting. Just age I think, refresh badly needed.

My opinion was confirmed in the bar - the bar rail was broken & clearly had been for a while. One small TV in the corner & frankly unappealing.

This could be an absolutely great hotel - but it needs a refurbishment.

  • Stayed January 2013, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ray M, Director of Sales at Hyatt Regency Reston, responded to this review, February 20, 2013
Dear Robh9999,

Your candid comments are well received. While our property is still in very good condition, we realize the are several other new hotels int he market. Yes, you can expect updates and improvements in the near future.

Thank you for your business and otherwise positive review. Glad to hear that you enjoyed your stay.

Please come back & visit us again.

Cheers & safe travels,
Ray
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Kansas City, Missouri
Top Contributor
54 reviews 54 reviews
25 hotel reviews
Reviews in 37 cities Reviews in 37 cities
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed February 17, 2013 via mobile

We did a short weekend stay here and the place is very nice. Very close to a very nice movie theater and several good places to eat. The bars inside are very cool and the breakfast set up is what you'd expect.

  • Stayed February 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ray M, Director of Sales at Hyatt Regency Reston, responded to this review, February 19, 2013
Dear peleliu08,

Thank you for your favorable comments. Greta to hear that you enjoyed your experience and our location served you well. Your gracious comments will be shared with our employees as we strive to make ll our guests happy.

Please come back & see us again soon.

Regards,
Ray
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Allentown, Pennsylvania
Top Contributor
181 reviews 181 reviews
35 hotel reviews
Reviews in 76 cities Reviews in 76 cities
110 helpful votes 110 helpful votes
3 of 5 stars Reviewed February 11, 2013

I spent four days at the Hyatt Regency Reston as part of a large annual event. This was our first time in this hotel.

The hotel itself has excellent facilities, including an attached parking deck, spacious and comfortable lobby, swift and convenient check-in and a convenient location.

The hotel's restaurant is decent but expensive. I had a few glasses of wine there, and I had the breakfast buffet, which was a bit pricey at over $20.

The room was very nice, with comfortable bedding, a nice TV and a large bathroom. There were plenty of linens, and the room was well-maintained throughout our stay.

The major disappointment was the quality of the banquet food. I ate four banquet meals during my stay, and I didn't think that any of them were very good. One particular lunch consisted of a small bowl of beef barley soup, a turkey wrap with potato salad and two small brownies. I could have gotten a better meal at less than half the price at the Panera in the lobby.

Fortunately, there are plenty of restaurants nearby, including a Clyde's that's right out the back. There are at least ten restaurants within two blocks of the hotel. If you're there on a weekend, you'll want to make reservations in advance because most of them fill up.

A few other points: The elevators can be difficult to find, and some of the rooms are a very long walk from the elevators. If you are disabled or are carrying a lot of baggage, you may want to request a room close to the elevators.

  • Stayed February 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ray M, Director of Sales at Hyatt Regency Reston, responded to this review, February 12, 2013
Dear ARWhite,

Thank you for taking the time to review our hotel. Your feedback on our banquet food is concerning as it is one of the reasons many of our large event customers return every year. While I'm not sure which event you attended, I wonder if the menu you were served was based on a limited budget.

Nevertheless, you can rest assured that your valuable comments will be reviewed by our culinary team. We appreciate your business and sincerely hope that you vsist us again in the future.

Sincerely,
Ray
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Huntington Beach, California, United States
Top Contributor
172 reviews 172 reviews
52 hotel reviews
Reviews in 72 cities Reviews in 72 cities
47 helpful votes 47 helpful votes
5 of 5 stars Reviewed February 5, 2013

If you fly into Dullas airport, then this is a great place to stay. It is clean and has an excellent place to eat. I highly recommend the Market street grill downstairs. It is probably one of the best hotel restaurants I have eaten at. I usually stay at the Marriott, but I am glad I tried this place out.

Room Tip: Ask for a top floor.
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  • Stayed February 2013, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ray M, Director of Sales at Hyatt Regency Reston, responded to this review, February 7, 2013
Dear Chuck S,

Please accept my gratitude over your favorable review. Glad to hear that you enjoyed our hotel, and its restaurant and location. I will pass along your kind words to our staff for encouragement.

Hope your travels bring you to our doors again soon.

Regards and safe travels,
Ray
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hyatt Regency Reston

Address: 1800 Presidents Street, Reston, VA 20190
Phone Number:
Location: United States > Virginia > Fairfax County > Reston
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #3 of 4 Hotels in Reston
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hyatt Regency Reston 4*
Number of rooms: 506
Official Description (provided by the hotel):
Beautiful four diamond property located in the heart of Reston Town Center. 2004 $8.2 Million dollar guestroom renovation. ... more   less 
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Also Known As:
Hyatt Regency Reston Hotel Reston
Reston Hyatt Regency
Hyatt Reston

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