First of all don’t ever get a New years package here ever. It's not worth it for the price. Not to mention you will be charged with weird charges that don’t make sense.
I don’t know where or when they got the four star rating , but it's not current at the moment. They get a four star for charges. They charge for internet, Valet and Parking when its free around the corner. The rooms are starting to show their age. The I home radio didn’t work , the bed was horrible, stiff and not comfortable. I slept in better beds at 2 star hotels. The TV in bathroom is a nice touch. The shower knob required me to use two hands and a multi vitamin.
The in room safe is nice for valuables. Surprised they didn’t charge for that. The dinner is the best at the market st grill , the staff there were wonderful. The dinner menu was acceptable and delicious. But in the morning wow !!! Night and day literally. The breakfast was horrible. The setup was mediocre. One toaster and a slow one at that . Omelet and french toast took forever i could have walk to McDonald and ordered a biscuit and still be waiting. I had better tasting food in the space program. I was looking around for scientist to come out with clip boards. I felt like the sausage was rubber as well as the potatoes. french toast tasted like fake toast with syrup. better to skip the breakfast. Two tone door knobs in the room rusting door hinges and misc charges. I had high expectations , I was let down. The entertainment was small but good. I had to go leaps and bounds to see and hear them. It was to Crowded and to congested to dance. I certainly didn’t get my moneys worth with the package and the room. I cant recommend the new years package, but the staff for the most part was great and accommodating for the most part. The theme of the room and the decorations were a bit dated as well . The paintings and pictures on the walls were pointless and had no meaning or depth. Plus to top it all off at the end I started off my new year with being double charged on my card and misc charges on my bill. The package indicated $300.00 all inclusive. Which means when your dealing with Hyatt Regency Reston your paying $615.32 . You do the math , if you can pay with cash and a prepaid card you may survive. There math is way up there and they or I cant justify it. Spend your hard earned somewhere where you can justify the cost. Pictures
included and you be the judge. Happy travels to all fellow travelers !!!
Dont choose any at all , Go else where .
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Please accept my most sincere regret over your poor experience. The service and issues you describe are not consistent with the outstanding service that hundreds of guests enjoy at our property daily.
Rest assured that your feedback will be shared with our Managing Committe.
Nevertheless, thank you for your business. It is my hope that you visit us again. I am confident that your experience would be different.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.